Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 7

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
94 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

10 yrs, 9 mos

4.9

94 Reviews

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94 Reviews of Rob Hakala

June 12, 2023

Dealership Rating
Employee Rating

The coolant flush/fill cost $300. 00. WHY?? Other places are around $150 for the same thing. More

by bstodola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding the pricing you were quoted for the coolant flush. While we make every attempt to remain competitive in our pricing, most of our customers find value in the level of service from our factory trained technicians as well as the high-quality flush-kit that is used removes extra deposits and ensures their VW is maintained as suggested by VW. With that said, please reach out to our Service Manager, Rob Hakala to discuss this pricing concern and see if a resolution can be found. He can be reached at 218-322-1099. Thank you again for your review.

June 12, 2023

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Dan was very helpful with my and my vehicle, told me all the recommended fixes, and helped me understand what everything was with my car More

by tate.overlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Ethan Ziliak

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for this great review. We appreciate your support of our service department.

June 07, 2023

Dealership Rating
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The service department at VW of Duluth is amazing! They are friendly and knowledgeable. You can tell they take pride in their customer service! More

by mmaleski12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jun 13, 2023

Volkswagen of Duluth responded

We won't exist without our great customers at VW of Duluth. It's great to know that you received excellent service while visiting our service department. Thank you for the 5-stars!

June 07, 2023

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I will always go to Volkswagen of Duluth, they treat me very well! I appreciate them! More

by nelmor007
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for your continued support of our VW Service Department. Your great review is very appreciated.

Jun 14, 2023

nelmor007 responded

I feel very safe bringing my vehicle for oil. They are very good!

May 15, 2023

Dealership Rating
Employee Rating

Very helpful - the team got me in and out promptly. They had all my service records which was very helpful in assuring we had things up to date for my car's maintenance schedule. Appreciated that the More

by edott4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

May 16, 2023

Volkswagen of Duluth responded

Thank you for using VW of Duluth for your Volkswagen maintenance needs. It's great to hear that your experience was prompt and easy.

May 08, 2023

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Employee Rating

They did exactly what I asked of them and they performed the work as expected. More

by QWERTY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 16, 2023

Volkswagen of Duluth responded

Thank you for bringing your Volkswagen to our service department and we appreciate the kind review. We look forward to assisting in the future.

May 06, 2023

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Employee Rating

Very good and very fast when getting your vehicle fix in a timely manner Thank You More

by darthbulls
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen

May 16, 2023

Volkswagen of Duluth responded

It's great to hear that your vehicle was service quickly and you are satisfied with the experience you received. Thank you for your review.

May 04, 2023

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Employee Rating

Best one ever! Dan, Al, Whitney and others treats customers like family and friends. Very thoughtful services. More

by wrf7373
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

May 16, 2023

Volkswagen of Duluth responded

Thank you for the great shout out of Dan, Al and Whitney. Your business and support is very appreciated.

April 26, 2023

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Employee Rating

I loved their friendliness and that they were keeping me updated on everything with my car. Most places do not do that, and leave you sitting there with no update! VW Duluth, amazing place! :) More

by Meghan Hayes-Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

May 15, 2023

Volkswagen of Duluth responded

Thank you very much for this very kind review. Our team takes pride in providing excellent service and communication.

April 21, 2023

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Employee Rating

My dealer is in Duluth and I am very happy and satisfied with everything they help me with I have questions to the service department they have not laughed at me for being me and her happy to help me in any More

by bjdjgras6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber , Elle Gillen

Apr 22, 2023

Volkswagen of Duluth responded

We're so happy to have you as one of our happy customers. Thank you for this great review and recommendation.

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