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Rob Hakala
Rob Hakala at Volkswagen of Duluth
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Rob Hakala | Page 7

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
74 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

8 yrs, 3 mos

4.9

74 Reviews

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74 Reviews of Rob Hakala

March 04, 2023

Dealership Rating
Employee Rating

item was not fixed even though it was stated it was fixed on the repair slip More

by jjhigh.erc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Barber, Daniel Huffman

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Mar 07, 2023

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding your service repair not being up to your satisfaction. Making sure you receive the service you expect during your visit is our goal and we apologize that the repair completed did not meet your expectations. You can expect our Service Manager, Rob to reach out to gather more information and attempt to find a resolution. Thank you!

February 23, 2023

Dealership Rating
Employee Rating

Great friendly service and smiles. Very helpful and great Caribou coffee while you wait. Keep shining you all! More

by omega7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Isola, Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

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Feb 24, 2023

Volkswagen of Duluth responded

Thank you for taking the time to review our service department and it's good to know you enjoyed the coffee!

February 15, 2023

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Employee Rating

Excelente service and good time, didn’t have to wait too long and everything was pretty clear, thanks More

by anarod.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

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Feb 17, 2023

Volkswagen of Duluth responded

Thank you for bringing your VW into our service department. It's great to hear that it was fast and you were communicated with clearly.

February 11, 2023

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Employee Rating

All communication, direct transpirations service and maintainable experience was great. Kept me fully informed at all time. Thank You!! More

by SML_BEEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen

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Feb 18, 2023

Volkswagen of Duluth responded

Thank you for bringing your Mercedes to our service department. Your excellent review is very appreciated.

February 10, 2023

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Employee Rating

Great service, friendly customer support, offered me a ride to school and back, let me talk to the technician working on my car. Overall a great experience! More

by nussbaumhockey5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber, Daniel Huffman, Keary Bradley , Ethan Ziliak

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Feb 17, 2023

Volkswagen of Duluth responded

Thank you for the great review! It's great to know that you had an enjoyable experience and our team went above and beyond to assist.

January 30, 2023

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Employee Rating

Dedicated professionals eager to do right by their customers. I am thankful for the work they did for me. I will go to them again. More

by miss.libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber, Daniel Huffman , Melody Maleski

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Jan 31, 2023

Volkswagen of Duluth responded

Thank you for visiting our service department and providing a great review. We look forward to seeing you again!

January 27, 2023

Dealership Rating
Employee Rating

Whitney is the best. My service visits are always quick, easy and the customer service couldn't be better! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Podgorak

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Jan 29, 2023

Volkswagen of Duluth responded

Kevin, thank you for taking the time to review our service department as well as giving Whitney a shout-out!

January 26, 2023

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Employee Rating

They were great to work with. Fast service and very friendly sales team. Would recommend to friends and family More

by csides753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Isola

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Jan 29, 2023

Volkswagen of Duluth responded

Thank you for the recommendation! Your review is greatly appreciated and it’s great to know you enjoyed your experience.

January 09, 2023

Dealership Rating
Employee Rating

Dan at volks wagon did A Good job of explaining and helping source our auto problems. More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Whitney Podgorak, Ethan Ziliak

Helpful
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Jan 20, 2023

Volkswagen of Duluth responded

Barb, thank you for taking the time to let us know that Dan took great care of your while getting your Volkswagen serviced.

December 20, 2022

Dealership Rating
Employee Rating

Fast reliable service! Great dealership! Always take care of me! Trust this dealership to do anything on my cars! More

by titantrucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Dylan Isola, John Barber, Daniel Huffman, Daniel Savoye , Elle Gillen, Melody Maleski, Whitney Podgorak, Ethan Ziliak

Helpful
Report | Print
Jan 03, 2023

Volkswagen of Duluth responded

Your trust with our team is very important to us. Thank you for your continued support!

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