Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 7

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

Contact Me
4.9
88 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

10 yrs, 2 mos

4.9

88 Reviews

Write a Review

88 Reviews of Rob Hakala

May 06, 2023

Dealership Rating
Employee Rating

Very good and very fast when getting your vehicle fix in a timely manner Thank You More

by darthbulls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen

May 16, 2023

Volkswagen of Duluth responded

It's great to hear that your vehicle was service quickly and you are satisfied with the experience you received. Thank you for your review.

May 04, 2023

Dealership Rating
Employee Rating

Best one ever! Dan, Al, Whitney and others treats customers like family and friends. Very thoughtful services. More

by wrf7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

May 16, 2023

Volkswagen of Duluth responded

Thank you for the great shout out of Dan, Al and Whitney. Your business and support is very appreciated.

April 26, 2023

Dealership Rating
Employee Rating

I loved their friendliness and that they were keeping me updated on everything with my car. Most places do not do that, and leave you sitting there with no update! VW Duluth, amazing place! :) More

by Meghan Hayes-Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

May 15, 2023

Volkswagen of Duluth responded

Thank you very much for this very kind review. Our team takes pride in providing excellent service and communication.

April 21, 2023

Dealership Rating
Employee Rating

My dealer is in Duluth and I am very happy and satisfied with everything they help me with I have questions to the service department they have not laughed at me for being me and her happy to help me in any More

by bjdjgras6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber , Elle Gillen

Apr 22, 2023

Volkswagen of Duluth responded

We're so happy to have you as one of our happy customers. Thank you for this great review and recommendation.

April 16, 2023

Dealership Rating
Employee Rating

I always get great service when I bring my car to volkswagen of Duluth. I thoroughly appreciate the service provided by the staff there. More

by ladybhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2023

Volkswagen of Duluth responded

Your continued support of our service department is very appreciated. Thank you for taking the time to write this great review.

April 12, 2023

Dealership Rating
Employee Rating

Good solid work. However, 2 items I would like to note. 1, the door trim on the drivers side rear door was not fully buttoned in. I’m not sure why this was pulled More

by ryanmcmrtr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2023

Volkswagen of Duluth responded

Thank you for your very honest review. Your notes have been brought to the attention of the management team. Your support is greatly appreciated.

April 04, 2023

Dealership Rating
Employee Rating

The dealer is has overall a good customer service, very accommodating and very efficient service. More

by itflip
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Apr 05, 2023

Volkswagen of Duluth responded

Thank you for letting us know your service experience was great with us. We look forward to assisting you in the future.

April 04, 2023

Dealership Rating
Employee Rating

Spent 2 hours for them to tell me alot of issues i already knew. Reconnected a knob, and left one disconnected so i had to come back. The issues they found on their full inspection were not issues aft More

by jgtruman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Huffman

Apr 05, 2023

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention. Your time is important to us and we apologize that you had to bring your vehicle back in due to the cable being disconnected as well as the long wait while attempting to diagnose the issue. Our team goes to every measure to attempt to fix every issue as quickly as possible even with that being difficult at times. To work towards a resolution, you can expect Rob, our Service Manager to reach out directly to learn more and discuss next steps.

Apr 07, 2023

jgtruman responded

I'd appreciate that.

Apr 27, 2023

jgtruman responded

I have not yet received any kind of follow up and its almost been 3 weeks.

April 03, 2023

Dealership Rating
Employee Rating

The staff at VW of Duluth are always kind. It was easy to schedule repair after diagnostics were completed. A friendly shuttle driver provided free transportation during service. I would defin More

by Ariana218
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Volkswagen of Duluth responded

It's great to hear it was easy to have your VW diagnosed. Thank you for recommending our service department!

April 03, 2023

Dealership Rating
Employee Rating

Great customer service! Easy, and comfortable dealership to approach to get my new car serviced! More

by jjohnson0513.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Volkswagen of Duluth responded

Thank you for bringing your new Volkswagen to our service department. It's great that you enjoyed the service and we look forward to seeing you in the future.

...
7

Dealership Inventory (119 Vehicles)

used 2025 Mitsubishi Outlander Sport car, priced at $20,499
2025 Mitsubishi Outlander Sport
used
Red Diamond exterior
CVT
Four-wheel Drive
new 2026 Volkswagen Atlas car, priced at $50,428
2026 Volkswagen Atlas
new
deep black pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $47,855
2026 Volkswagen Atlas
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $50,248
2026 Volkswagen Atlas
new
Opal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $38,502
2026 Volkswagen Tiguan
new
Pyrite Silver Metallic exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas Cross Sport car, priced at $46,162
2026 Volkswagen Atlas Cross Sport
new
pure gray exterior
Automatic
All-wheel Drive