Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 8

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
94 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

10 yrs, 9 mos

4.9

94 Reviews

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94 Reviews of Rob Hakala

April 16, 2023

Dealership Rating
Employee Rating

I always get great service when I bring my car to volkswagen of Duluth. I thoroughly appreciate the service provided by the staff there. More

by ladybhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2023

Volkswagen of Duluth responded

Your continued support of our service department is very appreciated. Thank you for taking the time to write this great review.

April 12, 2023

Dealership Rating
Employee Rating

Good solid work. However, 2 items I would like to note. 1, the door trim on the drivers side rear door was not fully buttoned in. I’m not sure why this was pulled More

by ryanmcmrtr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2023

Volkswagen of Duluth responded

Thank you for your very honest review. Your notes have been brought to the attention of the management team. Your support is greatly appreciated.

April 04, 2023

Dealership Rating
Employee Rating

The dealer is has overall a good customer service, very accommodating and very efficient service. More

by itflip
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Apr 05, 2023

Volkswagen of Duluth responded

Thank you for letting us know your service experience was great with us. We look forward to assisting you in the future.

April 04, 2023

Dealership Rating
Employee Rating

Spent 2 hours for them to tell me alot of issues i already knew. Reconnected a knob, and left one disconnected so i had to come back. The issues they found on their full inspection were not issues aft More

by jgtruman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Huffman

Apr 05, 2023

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention. Your time is important to us and we apologize that you had to bring your vehicle back in due to the cable being disconnected as well as the long wait while attempting to diagnose the issue. Our team goes to every measure to attempt to fix every issue as quickly as possible even with that being difficult at times. To work towards a resolution, you can expect Rob, our Service Manager to reach out directly to learn more and discuss next steps.

Apr 07, 2023

jgtruman responded

I'd appreciate that.

Apr 27, 2023

jgtruman responded

I have not yet received any kind of follow up and its almost been 3 weeks.

April 03, 2023

Dealership Rating
Employee Rating

The staff at VW of Duluth are always kind. It was easy to schedule repair after diagnostics were completed. A friendly shuttle driver provided free transportation during service. I would defin More

by Ariana218
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Volkswagen of Duluth responded

It's great to hear it was easy to have your VW diagnosed. Thank you for recommending our service department!

April 03, 2023

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Employee Rating

Great customer service! Easy, and comfortable dealership to approach to get my new car serviced! More

by jjohnson0513.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Volkswagen of Duluth responded

Thank you for bringing your new Volkswagen to our service department. It's great that you enjoyed the service and we look forward to seeing you in the future.

April 03, 2023

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Employee Rating

Great customer service; the inspection video was a really nice touch. I liked seeing what they were seeing. More

by jhoejassman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Apr 03, 2023

Volkswagen of Duluth responded

Thank you for the great review. It's great that you liked the video and we appreciate you visiting our service department with your VW.

March 28, 2023

Dealership Rating
Employee Rating

Place is great! Friendly knowledgeable staff that take care of the needs of my car. More

by kroger.marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Mar 28, 2023

kroger.marvin responded

Keep up the great work

March 28, 2023

Dealership Rating
Employee Rating

Our experience with Volkswagen of Duluth was wonderful. Everyone was helpful, kind, and professional. We are delighted. More

by hidyholly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Isola, Tyler Morphew , Drew Mosher, Serina Sprecco

Apr 03, 2023

Volkswagen of Duluth responded

It's great to hear you enjoyed buying a vehicle from us! Congrats on the new ride.

March 21, 2023

Dealership Rating
Employee Rating

Great customer service, friendly greeting and on time appointment that made the experience a good one and what I have come to expect from this fine dealership. More

by yaz888yaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen, Ethan Ziliak

Apr 03, 2023

Volkswagen of Duluth responded

Thank you for visiting our service center with your vehicle and we appreciate this great review.

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