Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 8

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

Contact Me
4.9
88 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

10 yrs, 2 mos

4.9

88 Reviews

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88 Reviews of Rob Hakala

April 03, 2023

Dealership Rating
Employee Rating

Great customer service; the inspection video was a really nice touch. I liked seeing what they were seeing. More

by jhoejassman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Apr 03, 2023

Volkswagen of Duluth responded

Thank you for the great review. It's great that you liked the video and we appreciate you visiting our service department with your VW.

March 28, 2023

Dealership Rating
Employee Rating

Place is great! Friendly knowledgeable staff that take care of the needs of my car. More

by kroger.marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Mar 28, 2023

kroger.marvin responded

Keep up the great work

March 28, 2023

Dealership Rating
Employee Rating

Our experience with Volkswagen of Duluth was wonderful. Everyone was helpful, kind, and professional. We are delighted. More

by hidyholly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Isola, Tyler Morphew , Drew Mosher, Serina Sprecco

Apr 03, 2023

Volkswagen of Duluth responded

It's great to hear you enjoyed buying a vehicle from us! Congrats on the new ride.

March 21, 2023

Dealership Rating
Employee Rating

Great customer service, friendly greeting and on time appointment that made the experience a good one and what I have come to expect from this fine dealership. More

by yaz888yaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen, Ethan Ziliak

Apr 03, 2023

Volkswagen of Duluth responded

Thank you for visiting our service center with your vehicle and we appreciate this great review.

March 04, 2023

Dealership Rating
Employee Rating

item was not fixed even though it was stated it was fixed on the repair slip More

by jjhigh.erc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Barber, Daniel Huffman

Mar 07, 2023

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding your service repair not being up to your satisfaction. Making sure you receive the service you expect during your visit is our goal and we apologize that the repair completed did not meet your expectations. You can expect our Service Manager, Rob to reach out to gather more information and attempt to find a resolution. Thank you!

February 23, 2023

Dealership Rating
Employee Rating

Great friendly service and smiles. Very helpful and great Caribou coffee while you wait. Keep shining you all! More

by omega7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Isola, Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Feb 24, 2023

Volkswagen of Duluth responded

Thank you for taking the time to review our service department and it's good to know you enjoyed the coffee!

February 15, 2023

Dealership Rating
Employee Rating

Excelente service and good time, didn’t have to wait too long and everything was pretty clear, thanks More

by anarod.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Feb 17, 2023

Volkswagen of Duluth responded

Thank you for bringing your VW into our service department. It's great to hear that it was fast and you were communicated with clearly.

February 11, 2023

Dealership Rating
Employee Rating

All communication, direct transpirations service and maintainable experience was great. Kept me fully informed at all time. Thank You!! More

by SML_BEEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen

Feb 18, 2023

Volkswagen of Duluth responded

Thank you for bringing your Mercedes to our service department. Your excellent review is very appreciated.

February 10, 2023

Dealership Rating
Employee Rating

Great service, friendly customer support, offered me a ride to school and back, let me talk to the technician working on my car. Overall a great experience! More

by nussbaumhockey5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber, Daniel Huffman, Keary Bradley , Ethan Ziliak

Feb 17, 2023

Volkswagen of Duluth responded

Thank you for the great review! It's great to know that you had an enjoyable experience and our team went above and beyond to assist.

January 30, 2023

Dealership Rating
Employee Rating

Dedicated professionals eager to do right by their customers. I am thankful for the work they did for me. I will go to them again. More

by miss.libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber, Daniel Huffman , Melody Maleski

Jan 31, 2023

Volkswagen of Duluth responded

Thank you for visiting our service department and providing a great review. We look forward to seeing you again!

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