Dylan Isola

Volkswagen of Duluth responded

Thank you for the fantastic review! We're thrilled to hear that Malcolm made your vehicle-buying experience such a positive one. Taking the time to answer questions thoroughly, being patient throughout the process, and staying in touch after the sale are all things that help build lasting relationships with our customers. We'll be sure to share your kind words with Malcolm. Thank you for choosing Volkswagen of Duluth and for trusting our team with your purchase. We truly appreciate your business and hope you're enjoying your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration you've experienced over the past two weeks. We understand how disappointing it can be when delays impact your ownership experience, especially when you're eager to get back on the road with complete peace of mind. While some of the delays were related to shipping and parts availability outside of our control, we know that doesn't make the situation any less frustrating. We appreciate your patience throughout the process and understand your disappointment. Our team remains committed to getting everything resolved as quickly as possible, and we appreciate the opportunity to assist you. Thank you for your honest feedback, as it helps us continue to improve the experience we provide to our customers. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that Marcus was able to make your purchase experience so smooth and efficient. Finding the right financing, getting the paperwork completed quickly, and helping you drive away happy are exactly the goals we strive for every day. We'll be sure to share your kind words with Marcus. Thank you for choosing Volkswagen of Duluth and for trusting our team with your vehicle purchase. Enjoy your new ride, and welcome to the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're very sorry to hear that you've continued to experience issues with your truck, especially after it broke down so soon after your purchase. We understand how frustrating and disappointing that must be. While we're glad to hear that you found our team helpful throughout the process, we're concerned to learn that the vehicle has not met your expectations. This is certainly not the experience we want for our customers. We would appreciate the opportunity to learn more about your concerns. Please reach out to our management team directly so we can discuss your concerns. Thank you again for your honest feedback. We value your business and hope to have the chance to restore your confidence in Volkswagen of Duluth. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that our Sales team provided such a positive experience. Making sure our customers feel informed and confident throughout the process is incredibly important to us, so we're glad everything was explained clearly and that we were able to help find a financial plan that fit your needs. We truly appreciate your trust in Volkswagen of Duluth and your kind words about our team. Congratulations on your new vehicle, and we look forward to serving you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you, August and Becky, for the wonderful 5-star review! We love hearing that you had such a positive experience with our team. Car shopping can be a big decision, and we're always happy to take the time to answer questions, be patient throughout the process, and help our customers find the right fit at their own pace. We're especially glad to hear our team made your daughters feel welcome, too. Creating a friendly, comfortable environment for the whole family is something we take pride in. Thank you for choosing Volkswagen of Duluth. We truly appreciate your trust and hope you're enjoying every mile in your new vehicle! - The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're honored that you chose Volkswagen of Duluth for your vehicle purchase all the way from Raleigh, NC. Buying a vehicle remotely requires trust, and we're thrilled to hear that Malcolm and Dylan made the process easy with responsive communication and great service every step of the way. Our goal is to make the car-buying experience smooth and stress-free, whether you're visiting us in person or shopping from across the country. Thank you for putting your confidence in our team and for taking the time to share your experience. Enjoy your new vehicle, and thank you for being part of the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear that our team made your experience smooth, friendly, and enjoyable from start to finish. Taking the time to explain the vehicle and pricing clearly is important to us, and we're thrilled you felt comfortable and informed throughout the process. Congratulations on your new-to-you vehicle! We truly appreciate your trust in Volkswagen of Duluth and look forward to being here for you for many miles to come. — The Volkswagen of Duluth Sales Team