Dylan Isola

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We’re glad to hear that our technicians and service advisors provided an excellent experience, but we also understand your frustration with the cost of your oil change. We know maintenance costs matter, and we appreciate your candid feedback regarding our pricing. We’ll make sure your comments are shared with our team as we continue working to provide both quality service and value to our customers. Thank you for recognizing our Service team, and we appreciate you choosing Volkswagen of Duluth. — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that our team (Dylan, Tyler, & Malcolm) made your car-buying experience smooth, transparent, and straightforward from start to finish. Great pricing is always a win, but helping you drive away in the car of your dreams is even better! Thank you for trusting Volkswagen of Duluth with your purchase. We truly appreciate your business and hope you enjoy every mile in your dream car! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear that you had such a positive experience with our team. We know your time is valuable, so we're glad we were able to make the process efficient while still providing the information and assistance you needed. Even better, we're thrilled to hear that you never felt pressured into purchasing anything you didn't want or need. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and hope you're enjoying your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that you had such a positive, pressure-free experience with our team. Being professional, friendly, and helping our customers find the right vehicle without any pressure is exactly what we strive for every day. Most importantly, we're excited to hear that you're loving your new car! With winter around the corner, we're confident you'll appreciate that AWD when the Northland weather decides to do its thing. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your business and look forward to being here for you throughout your ownership journey! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team, especially Marcus. Helping our customers find a reliable vehicle and making the process as smooth and enjoyable as possible is what we're all about. We'll be sure to share your kind words with Marcus and the rest of the team. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and hope you're enjoying your vehicle for many miles to come! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're thrilled to hear that Malcolm made your vehicle-buying experience such a positive one. Taking the time to answer questions thoroughly, being patient throughout the process, and staying in touch after the sale are all things that help build lasting relationships with our customers. We'll be sure to share your kind words with Malcolm. Thank you for choosing Volkswagen of Duluth and for trusting our team with your purchase. We truly appreciate your business and hope you're enjoying your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration you've experienced over the past two weeks. We understand how disappointing it can be when delays impact your ownership experience, especially when you're eager to get back on the road with complete peace of mind. While some of the delays were related to shipping and parts availability outside of our control, we know that doesn't make the situation any less frustrating. We appreciate your patience throughout the process and understand your disappointment. Our team remains committed to getting everything resolved as quickly as possible, and we appreciate the opportunity to assist you. Thank you for your honest feedback, as it helps us continue to improve the experience we provide to our customers. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that Marcus was able to make your purchase experience so smooth and efficient. Finding the right financing, getting the paperwork completed quickly, and helping you drive away happy are exactly the goals we strive for every day. We'll be sure to share your kind words with Marcus. Thank you for choosing Volkswagen of Duluth and for trusting our team with your vehicle purchase. Enjoy your new ride, and welcome to the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're very sorry to hear that you've continued to experience issues with your truck, especially after it broke down so soon after your purchase. We understand how frustrating and disappointing that must be. While we're glad to hear that you found our team helpful throughout the process, we're concerned to learn that the vehicle has not met your expectations. This is certainly not the experience we want for our customers. We would appreciate the opportunity to learn more about your concerns. Please reach out to our management team directly so we can discuss your concerns. Thank you again for your honest feedback. We value your business and hope to have the chance to restore your confidence in Volkswagen of Duluth. — The Volkswagen of Duluth Sales Team