Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Rob Jensen | Page 3

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

Contact Me
4.8
90 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

19 yrs, 4 mos

Industry Experience

36 yrs, 4 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

90 Reviews

Write a Review

90 Reviews of Rob Jensen

July 01, 2025

Dealership Rating
Employee Rating

Very knowledgeable service advisors. And technicians, they always.gets the job done. And in a timely manner More

by ROCKDRUMMER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Nathan Swan

Report | Print
Jul 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Always friendly and knowledgeable! Would definitely keep going back! I like how they send you a video of what they are working on! More

by ANDYPANDA85_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Always friendly staff, reasonable prices, short wait times. I like the videos they send explaining what is going on and what they did. More

by GIMPYHUNTER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aly Mohr

Report | Print
Jun 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

June 27, 2025

Dealership Rating
Employee Rating

Great customer service and very caring and knowledgeable staff and team members making sure I was well informed throughout the whole process More

by douglasrutecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 26, 2025

Dealership Rating
Employee Rating

The service was great the people were great I like coming to you guys keep up the good work More

by tabarobots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Nathan Swan

Report | Print
Jun 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

They lie and promise things but never fall through . I’ll never buy again from them!!!!! More

by Knorks76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lucas Dendaas

Report | Print
Jun 25, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

Jun 28, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

This dealer is great! I had my car fixed here using my warranty. It was not an easy process with the warranty company, but Rob Jensen went above and beyond to get it fixed More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

Fantastic client service dept and the work they do is amazing. Highly recommend taking your vehicle there. More

by andrew@bioonemilwaukee.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Chris Ziegler

Report | Print
Jun 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 10, 2025

Dealership Rating
Employee Rating

The service department is great! I sent my brother in with my car and the service department sent me a video of my cars inspection. More

by bailway11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

Dealership Rating
Employee Rating

I worked with Robert in the service department. He did all he could to make sure I was a satisfied customer and things were done on time so I could prepare and be off on my trip as planned.. Very h More

by Hintzer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

Report | Print
May 31, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that Rob and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

1
2
3
4
...
9

Dealership Inventory (198 Vehicles)

new 2026 Jeep Cherokee car, priced at $44,675
2026 Jeep Cherokee
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$44,675
View Details
used 2022 Chevrolet Traverse car, priced at $28,876
2022 Chevrolet Traverse
used
Northsky Blue Metallic exterior
Automatic
All-wheel Drive
$28,876
View Details
used 2022 Subaru Forester car, priced at $25,637
2022 Subaru Forester
used
Cascade Green Silica exterior
Automatic
All-wheel Drive
$25,637
View Details
new 2026 Jeep Wrangler car, priced at $80,596
2026 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$80,596
View Details
used 2022 GMC Terrain car, priced at $21,877
2022 GMC Terrain
used
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive
$21,877
View Details
new 2024 Dodge Hornet car, priced at $27,977
2024 Dodge Hornet
new
Blu Bayou exterior
Automatic
All-wheel Drive
$27,977
View Details
View All Inventory