Rob Martin | Page 13

60K Mile Service Contact service rep was very professional and well-informed by computer info from previous service. I requested specific maintenance based on manufact Contact service rep was very professional and well-informed by computer info from previous service. I requested specific maintenance based on manufacturers recommendations (not Toyota) and they were completed. The service tech also tested the battery and found it to be suspect (six years old), recommending replacement. The only suggestion I will make is to be sure to check and top off all fluids - I added about a pint of windshield washer fluid after I returned home. More

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Warranty repair for recall. Terrible! $70 unauthorized char Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off earl Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off early, told no chance of it being completed that day even though they picked the appt time (it was a friday, so maybe they let their techs off even though appointments were scheduled). Was given a loaner car. Loaner car missing wheel center cap that wasn't listed on condition paperwork. Brought loaner car back, was charged $72, even as soon as I noticed it was missing I drove back that same day and showed them. When coming to pick up my vehicle was told I was not welcome ever again for service and to leave. Then I get in my vehicle and there are grease marks on the dash near the area where work was done. Parts guy Nick is awesome. Service Manager is a crook. Next time I am told that service will not be completed while I wait, I will reschedule. And no loaner cars ever again. Too bad it was this terrible to bring my car for the airbag replacement. Original airbag has maufacturing defect in that when it goes off it explodes and try to stick the occupants with shards of metal, so in the interest of safety I spent my time, gas money and 2 trips to this dealer for my safety and I am rewarded with BS charges. More

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Very easy doing purchase. Professionals Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence with honesty, courteous and professional experience. From the instant return contact to the ‘ come on in’ test drive and the’ what’s it take for you to purchase’ attitude I found it hard to pass up. True core of team work across the board.!! More

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