Rob Martin | Page 12

Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More

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Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More

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Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More

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A+ Service Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on th Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on the progress. More

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100,000 mile maintenance We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. More

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lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More

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Great Service Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Reco Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Recommend sales and service to people always! Thank you More

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Quick and easy. Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an a Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an appointment as it gets very busy here on Saturdays. I really enjoyed my experience at Russ Darrow Toyota and I'll be back again. More

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Good but kind of disappointing They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. More

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Always great service Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1 Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1:00 on the slip- I called at 12:45 and was told it was just going through the wash and I could head on over. I got there at 1:15 and was told it’s ready to wash and it would be done. Point is- if you are busy and it’s taking longer than expected- call me and give me a heads up. Don’t use the wash as a cover. I heard them tell this to another customer as I stood there. Also- it shouldn’t have taken 4.5 hours to flush fluids. More

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