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Rob Martin
Rob Martin | Page 12
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
126 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
8 yrs, 3 mos
Industry Experience
37 yrs, 2 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
126 Reviews
Write a Review
126 Reviews of Rob Martin
January 04, 2020
Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden and cost for us. Our service advisor was fantastic and stayed in contact with us constantly to keep us posted on progress. I plan to buy another car in Feb 2020 and will shop at Russ Darrow West Bend because of this experience. They turned a very negative experience into an extremely positive experience and I personally appreciated the way they stepped up. More
by JHead
November 30, 2019
Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicle. More
by wolfhuntr
October 18, 2019
Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More
by Lars
Other Employees Tagged: Coty Becker, Daniel Rouse
October 15, 2019
Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More
by Johnno
October 14, 2019
Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More
by FishTaco
Other Employees Tagged: Cole Lutz
August 23, 2019
A+ Service Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on th Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on the progress. More
by Deb
August 18, 2019
100,000 mile maintenance We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. More
by Norm1939
August 02, 2019
lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More
by Toyota2015
Other Employees Tagged: Coty Becker, Daniel Rouse
May 15, 2019
Great Service Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Reco Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Recommend sales and service to people always! Thank you More
by Wendyh
Other Employees Tagged: Danny Shutts, Dan Domask Patti Schmeling
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