Rob Robison | Page 3

Murphy and Josh They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very end of their work day outside of the shop. They were pleasant in demeanor and worked very good together. I was grateful for their help! More

Helpful 0

Report | Print

Frustrating Warranty Issue Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome custo Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome customer service!! More

Helpful 0

Report | Print

Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

Helpful 0

Report | Print

I am a resident of Longmont Co. Who owns a Ford f150 and a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford show a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford showed me that they cared about me the customer over their profit! I had a few dealings with issues with the parts department and the service department and each time Interstate Ford stepped up and went above and beyond to resolve my issues and take care of my vehicles. Longmont Ford went as far as to tell me that I haven't spent much money with them. So I recommend to anyone in northern Colorado if your looking for an honest dealership that cares about its customers more then their profit! Go to Interstate Ford for all your auto needs. Last a special thank you to service writer Josh, service manager Jeff, all the crew in parts and even GM John. Sincerely thank you from MarinecorpsBradford. More

Helpful 0

Report | Print

New Escape Great service from everyone at Interstate Ford!!! Highly recommend this dealer to everyone we know!!! Todd always goes out of his way to get the vehic Great service from everyone at Interstate Ford!!! Highly recommend this dealer to everyone we know!!! Todd always goes out of his way to get the vehicle you want and need!!! More

Helpful 0

Report | Print

Jessee Service Appt Review Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilitie Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilities. Always great to work with personnel at dealership! More

Helpful 0

Report | Print

Awesome customer service from a dealer and people that care Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The deale Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The dealership is all caring people that go out of there way to make the “buying of a new vehicle as painless as possible “ More

Helpful 0

Report | Print

Best car & customer service EVER!!! I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed this mirror fixed almost immediately so, I first called a maintenance shop in network with my insurance & upon the representative explaining it would take atleast 3 weeks for my new mirror to arrive, I knew I had to look into other options & being that I drive an almost brand new Ford Escape, I figured they’d have to have an extra mirror just hanging around right?? Nope, I was wrong, but...this is where my exceptional customer service experience began...I first spoke with Rob, who not only eased my anxiety of finding a new mirror for me by the next day, but he also helped calm me down & ease my anxiety by ensuring that not only could they get the mirror for me by the next day but he also affirmed the fact that they’d be able to finish & completely fix my mirror the same day it arrived & I’d be back to driving my car within just a little over 24 hours!! But, that was only the start of my exceptional experience at Interstate...I had an appointment at 1:00 Saturday afternoon & restlessly showed up for my appointment about 30 minutes early & was not only greeted, especially politely immediately upon entering by Adrien but he also instantly assured me that Rob had already told him about my mirror & promised me it would be done before I’d even expected...PHEW, talk about a relief!! For the first time in 3 days since my accident I could breathe because I was finally confident that if it did snow then my car would Indy be as safe as it could be to drive in!! You know, and not only did Adrien ease all of my anxiety & have my car fixed in less then an hour of me arriving but he & I just chatted for quite some time about my story of rehabilitation & I truly felt like he cared about my wellbeing, not just my car’s but mine too & I think it takes a rare & special person to do so, without any hesitation at all!! From start to finish, my experience with Interstate Ford was truly truly incredible & I couldn’t recommend it more & am especially grateful to Rob & Adrien for helping me so seamlessly from start to finish!! I hope my car & I don’t have anything go wrong again that would mean cause me to go back for maintenance but if for some reason I must, then I am 100% confident that all of my needs will be met & I will leave feeling absolutely satisfied & truly cared for!! Thank you for having staff like Rob & Adrien on your team...they give a whole new meaning to creating an exceptional customer service experience!! Thank them both for me!! More

Helpful 0

Report | Print

1st new truck Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased wh Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased when I bought my F350 there and feel very comfortable letting them work on it. More

Helpful 0

Report | Print

Once Again! Once again, Interstate Ford has exceeded my expectations for help with maintenance and repairs to my F350. A hit to my front wheel hub required some Once again, Interstate Ford has exceeded my expectations for help with maintenance and repairs to my F350. A hit to my front wheel hub required some repair work. The team at Interstate was great to offer options for me on what could be done. They are so helpful! As a single lady, I count on Interstate to take care of my vehicle and I trust them. They have always been professional, and kind. I appreciate knowing genuine Ford parts will be used for my repairs. More

Helpful 0

Report | Print