Rob Robison | Page 5

Jessee Service Appt Review Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilitie Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilities. Always great to work with personnel at dealership! More

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Awesome customer service from a dealer and people that care Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The deale Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The dealership is all caring people that go out of there way to make the “buying of a new vehicle as painless as possible “ More

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Best car & customer service EVER!!! I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed this mirror fixed almost immediately so, I first called a maintenance shop in network with my insurance & upon the representative explaining it would take atleast 3 weeks for my new mirror to arrive, I knew I had to look into other options & being that I drive an almost brand new Ford Escape, I figured they’d have to have an extra mirror just hanging around right?? Nope, I was wrong, but...this is where my exceptional customer service experience began...I first spoke with Rob, who not only eased my anxiety of finding a new mirror for me by the next day, but he also helped calm me down & ease my anxiety by ensuring that not only could they get the mirror for me by the next day but he also affirmed the fact that they’d be able to finish & completely fix my mirror the same day it arrived & I’d be back to driving my car within just a little over 24 hours!! But, that was only the start of my exceptional experience at Interstate...I had an appointment at 1:00 Saturday afternoon & restlessly showed up for my appointment about 30 minutes early & was not only greeted, especially politely immediately upon entering by Adrien but he also instantly assured me that Rob had already told him about my mirror & promised me it would be done before I’d even expected...PHEW, talk about a relief!! For the first time in 3 days since my accident I could breathe because I was finally confident that if it did snow then my car would Indy be as safe as it could be to drive in!! You know, and not only did Adrien ease all of my anxiety & have my car fixed in less then an hour of me arriving but he & I just chatted for quite some time about my story of rehabilitation & I truly felt like he cared about my wellbeing, not just my car’s but mine too & I think it takes a rare & special person to do so, without any hesitation at all!! From start to finish, my experience with Interstate Ford was truly truly incredible & I couldn’t recommend it more & am especially grateful to Rob & Adrien for helping me so seamlessly from start to finish!! I hope my car & I don’t have anything go wrong again that would mean cause me to go back for maintenance but if for some reason I must, then I am 100% confident that all of my needs will be met & I will leave feeling absolutely satisfied & truly cared for!! Thank you for having staff like Rob & Adrien on your team...they give a whole new meaning to creating an exceptional customer service experience!! Thank them both for me!! More

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1st new truck Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased wh Everyone there is very friendly and are able to answer all my questions. From service, sales and financing. I do have a service package I purchased when I bought my F350 there and feel very comfortable letting them work on it. More

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Once Again! Once again, Interstate Ford has exceeded my expectations for help with maintenance and repairs to my F350. A hit to my front wheel hub required some Once again, Interstate Ford has exceeded my expectations for help with maintenance and repairs to my F350. A hit to my front wheel hub required some repair work. The team at Interstate was great to offer options for me on what could be done. They are so helpful! As a single lady, I count on Interstate to take care of my vehicle and I trust them. They have always been professional, and kind. I appreciate knowing genuine Ford parts will be used for my repairs. More

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Good service, friendly people Both the service and parts department are always very helpful, friendly, answer questions and pleasant to deal with. The staff always makes an effort Both the service and parts department are always very helpful, friendly, answer questions and pleasant to deal with. The staff always makes an effort to make your visit pleasant and as quick as possible. More

by Jimside Verified Customer Verified Customer

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F150 purchase My wife and I were interested in evaluating and comparing the Ford crew cab to Dodge and GM. We were pleasantly surprised by how easy it was to get i My wife and I were interested in evaluating and comparing the Ford crew cab to Dodge and GM. We were pleasantly surprised by how easy it was to get information and were also surprised by the quality of the product. What was an informational visit then became a purchase process. I do not know how this experience could be improved. Everybody was great. More

by cogigi Verified Customer Verified Customer

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Great service as always. Hard to find these days. These days it is difficult to find good service and when I do I keep returning the place that provided that service. I have been a customer at Interst These days it is difficult to find good service and when I do I keep returning the place that provided that service. I have been a customer at Interstate Ford for at least 11 years. The service I have recieved from Adrian Medina has been the best I have ever experienced from an automotive service center. The parts department is great as well, Rob and Dan are the best, They always remember me form prior visits and treat me with the utmost respect, are very knowledgeable and respectful. More

by TRAROB2273 Verified Customer Verified Customer

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Counting on Interstate Ford for maintenance and repairs Interstate Ford is a blessing for maintenance and repairs to my 2008 F350. The folks in service and parts are always helpful. It is so nice to know Interstate Ford is a blessing for maintenance and repairs to my 2008 F350. The folks in service and parts are always helpful. It is so nice to know that the parts used on my Ford will be proper and that the work can be counted on. I appreciate knowing that the shuttle service will always be available to take me home if I cannot wait for services. Thanks! More

by Esther Verified Customer Verified Customer

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Thankful for Interstate Ford Interstate Ford has taken care of my needs with my 2008 F350 so well. As a single lady, I appreciate and trust the employees in Service and Parts. Interstate Ford has taken care of my needs with my 2008 F350 so well. As a single lady, I appreciate and trust the employees in Service and Parts. I have to have a dependable vehicle for my business and it is reassuring to have Interstate Ford taking care of me. Thankful for you guys in Service and Parts! More

by Esther Verified Customer Verified Customer

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