Rob Rocha

I had an absolutely horrible experience with this dealership. I paid for a vehicle and then they didn't have it ready for a full 30 days, despite being told that it would be ready in "about a week". dealership. I paid for a vehicle and then they didn't have it ready for a full 30 days, despite being told that it would be ready in "about a week". I constantly had to reach out to them for information and they never once proactively reached out to me to explain the issue or to even say sorry. I found them to be completely dismissive of my issue and of me. I even went into the store to complain once and they were rude and did NOTHING to help resolve my issue. NOTHING! I do not recommend this dealership at all, despite loving the actual vehicle. Buy your Hyundai someplace where they treat you with respect, which isn't First Hyundai. More

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Don't shop here lol. ITs honestly pretty bad top to bottom. They sell Lemons and pick and chose what reviews show up here. They told me when I was waiting for the insuran ITs honestly pretty bad top to bottom. They sell Lemons and pick and chose what reviews show up here. They told me when I was waiting for the insurance check to clear that the bank made the rates go up cause I "waited to long" Knowing full well that I had to wait for the check from the insurance to get there. When I was taking it to get serviced I learned that they were very misleading about the "certified pre-owned" fees, services, $$$, and how much they fixed my car. Constant problems kept coming back, as the same issue over and over again arrived. Getting my car service they said it was fine. Once I brought my car to another mechanic, I learned it was not fine, and that there was metal in my cars oil. The warranty was covered, but more issues kept coming. I was without a car for almost a year and the service department spilled a drink and it exploded in my car. They said it was my fault during the time that I didn't even have my car. They have not offered to pay the cleaning, and I still have been seeing the same issues show up. Dishonest, and misleading. On a long enough timeline, people will catch wise and it will catch up to them. More

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This goes back to 11/23. Feel I need to get this out before anyone else deals with this company. I had brakes done including calipers. No one told me calipers were covered Feel I need to get this out before anyone else deals with this company. I had brakes done including calipers. No one told me calipers were covered under my extended warranty and the adviser told me that I didn’t have one which I did. Lost out on $575 and they wanted to rectify it with a $100 service credit. Don’t do me any favors. Warranty is up 10/25. Will be looking into a lease but not here. They have lost a customer. More

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This would have been a 5-star experience except for one thing. The positive - Steve Fallone and Rob Rocha in Sales were fantastic. They were personable, friendly and respectful. They worked to make sure w thing. The positive - Steve Fallone and Rob Rocha in Sales were fantastic. They were personable, friendly and respectful. They worked to make sure we had the right vehicle with fair pricing on the new car and the trade-in. The vehicle was delivered in spotless condition and all optional items were there. The negative - Rod Franey in the Business/Finance office cost First Hyundai 2 stars. He went thru all the paperwork and signatures. When my wife and I got up to leave, Rod did not stand up to shake hands or thank us for our business or even say Happy Holidays two days before Christmas.. I had to reach my hand out to him. We signed and he was done with us. When we came to pick up the car, Rod did not have copies of the signed paperwork for us. We had to ask, and then he gave us documents piece meal. In our opinion, there was not a Customer Service mindset for this part of the process. More

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