Rob Ryan | Page 8

great car buying experience Kirk Crowell and the team at Ryan auto were great. Kirk listened well to what we wanted and could afford...then went to bat for us to find a plan tha Kirk Crowell and the team at Ryan auto were great. Kirk listened well to what we wanted and could afford...then went to bat for us to find a plan that met that requirement. Kirk was honest, and if he did not have an answer to one of our many questions he didn't lie....he said "I will be honest with you, I don't know, but if it is important to you I will find out for you." In the end my wife got the car she wanted, st a payment we can afford, and I am so satisfied, with the overall experience, that I will share it with anyone I know that may be thinking of buying a new car. We met Rob Ryan the owner, as well and were impressed with him and his people skills as well . You won't find better group of people to buy a car from including Dane in finance and Lisa in the specialty area. More

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Great RAM Experience with Kirk Crowell After wasting weeks trying to work with Twin Cities dealerships on a RAM pickup, I expanded my search to Buffalo and Ryan. Within two days I had exa After wasting weeks trying to work with Twin Cities dealerships on a RAM pickup, I expanded my search to Buffalo and Ryan. Within two days I had exactly the truck I wanted at a great price from people who really 'get it'. Customer Focus, Respect, Honesty, Accountability… all the dealers claim to have it, but Ryan Auto Mall delivers. Sales and Leasing Consultant Kirk Crowell responded to my initial inquiries within minutes and took the time to listen and answer all my questions. Thanks to Kirk we quickly arrived at a solid verbal price estimate on a RAM pickup on their lot. We were able to close the deal with a trade the next day with no surprises. Kirk Crowell is responsive, knowledgeable, attentive, friendly and honest. I will be recommending him and Ryan to everyone I know. Lisa Stifter - Delivery Coordinator and Shaun Olson – Finance were also just as great. They took the time to listen and understand our accessories and loan want/needs and got us exactly what we wanted quickly. General Sales Manager Rob Ryan even took the time to stop over so I could tell him what a great job his staff did. As stated in many Ryan reviews…IT IS WORTH THE DRIVE TO RYAN IN BUFFALO. More

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A great experience working with Bruce. Everyone at Ryan was very helpful, it was nice to meet the owner Bob and also Rob. Bruce was like a friend we had never known. He did not push us but Everyone at Ryan was very helpful, it was nice to meet the owner Bob and also Rob. Bruce was like a friend we had never known. He did not push us but gave us the best offer without insulting us. We had shopped around at some of the dealers in the area but came back to Bruce because he seemed so honest and willing to work with us. We look forward to more visits down the road. Thanks The Anderson's, More

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46 years of buying I just had to write this I have purchased over 100 vehicles in my time and have used several good dealerships over the years When I contacted Ryan Aut I just had to write this I have purchased over 100 vehicles in my time and have used several good dealerships over the years When I contacted Ryan Auto I was impressed instantly I was actually at another dealership when Amanda called back and said they had the truck I was looking for and would make the deal I wanted. That was the beginning of the best buying experience I have ever had Not only was the truck everything I wanted it was perfectly ready when I got their after a 6 hour drive a overnight stay next door that was great I was out in minutes Thanks again to Amanda Greenwaldt and the rest of Ryan Auto I will be back More

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GREAT CAR BUYING EXPERIENCE!! Our overall car buying experience was wonderful. Everyone was extremely friendly and very helpful with the many questions we had. Our consultant Doug Our overall car buying experience was wonderful. Everyone was extremely friendly and very helpful with the many questions we had. Our consultant Doug Rambow is a true professional! Not pushy as most are, very genuine and great to work with. While helping us find the right vehicle fit, Doug was very upfront with us about our trade value and new vehicle price. Very little back and forth which we greatly appreciated. Doug and a Cadillac Specialist took time to completely go over the vehicle options with us after the transaction was complete! You drive away thoroughly satisfied, with the feeling that you just worked with family owned business. I recommend Ryan Auto Mall and Doug Rombow to anyone looking for a great car buying experience. Special thanks to Mr. Ryan (Sales Manager) for your assistance in making this a great overall experience! We love our new 2014 XTS Vsport -Rick & Jessica Elk River More

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Go with Ryan or go home. They are always willing to tell me all the options I have when I have a service need. They also keep great records for our vehicles. As well as work They are always willing to tell me all the options I have when I have a service need. They also keep great records for our vehicles. As well as work around my schedule for repairs. Thank you!!!! More

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First new vehicle This was our first "new car" purchase, bringing a little anxiety. Everyone at Ryan Auto was professional, patient and fair. We would definitely purc This was our first "new car" purchase, bringing a little anxiety. Everyone at Ryan Auto was professional, patient and fair. We would definitely purchase from them when the time comes again! More

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our car buying experience My wife and i came in on a Monday to look at a car we weren't sure if we were ready to purchase just yet we worked with Andy Frechette Andy was very p My wife and i came in on a Monday to look at a car we weren't sure if we were ready to purchase just yet we worked with Andy Frechette Andy was very pleasant to work with and even though we bugged him for the rest of the week Andy was very friendly and patient we did wind up buying a brand new Jeep Cherokee on Saturday we would definitely recommend your dealership to friends and family as the whole staff was very friendly and courteous thank you for a great experience More

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Mini-Van I visited the Ryan Dodge Chrysler Jeep Ram dealership in search of a Mini-Van and I can't say enough great things about my experience. Upon arrival I I visited the Ryan Dodge Chrysler Jeep Ram dealership in search of a Mini-Van and I can't say enough great things about my experience. Upon arrival I was directed to work with their mini-van expert, Andy Frechette. Andy, being a parent of a few children, was able to give me the expertise and knowledge that I needed to jump into a used Mini-Van (on top of great tips on how to utilize some of the features). The overall process from end to end was very smooth and my wife and I walked away very happy with our experience. If you are looking for great prices on Mini-Van's, and a great person to sell them to you (Andy Frechette), look no further than Ryan in Buffalo. More

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New Jeep Purchase My experience was bittersweet. We were contemplating a new Jeep Wrangler and figured we would start with a local dealer to see if we could work someth My experience was bittersweet. We were contemplating a new Jeep Wrangler and figured we would start with a local dealer to see if we could work something out. We stopped in on a Thursday evening and met a salesperson. He was very nice and we spoke with him about the Blue Polar edition Jeep in the lot. He let us take it for a test drive with our three kids and all was going well. We started to ask a lot of questions about the vehicle and he seemed to have answers. We quickly realized that not all the answers jived and I got the impression that he did actually know the answer in many cases, but rather pretended to know. This was obvious when we asked him specific questions about removing the driver and passenger roof sections, removing the doors, the price discount (told us $4,000, but didn't state that had to be with a trade in) if the side steps came with the Polar package or were a separate option, etc. In each case, he gave us answers that ended up not being accurate. We could understand one inaccuracy, but the numerous errors quickly left us with a lack of trust in his answers. But, we remained optimistic it would improve. We left the initial meeting on Thursday and asked that the salesperson find out if there were other colors in the Polar edition (with similar options) in the area since my wife wasn't keen on the blue. He said he would look on Friday. I emailed and spoke with him to confirm this request on Friday morning and he said he would work on it. I also told him I wanted to know the financing rate and final price with the options we wanted. He took my SSN and said he would get back to me. I also asked that he have the blue, gray, and black Jeeps washed so my wife could stop by and look at them side by side Friday afternoon. I had to call back later in the day on Friday since I hadn't heard from him on any of my requests. He used excuses (personally, I hate excuses) for not having the cars ready or the numbers done, and then told me he wouldn't be in on Saturday. The issues continued into the following week with more and more challenges and we were ready to leave for another dealership (frankly, if it hadn't been a local dealer we would have left a lot sooner). After the lack of response and the errors in communications, I finally had to reach out to Lisa Stifter, who we know through mutual friends. She represented Ryan EXTREMELY well and promised to have our needs addressed. She worked with Rob Ryan who I eventually spoke with. Rob provided vehicle availability (which again was different than what we originally had been told) and we were able to work out a deal. He was very customer focused and addressed our needs and timeliness. Once we worked out a deal, we decided to work with another representative and he assigned Andy. Andy did a GREAT job of working through our needs and getting us into a new car. He knew the answers to the technical questions we had about the car and was very personable. We would definitely recommend Andy. The process was very bumpy and started out terrible, but it ended on a good note and we walked away happy with the purchase. I would love to give all "5"s in the scoring, but I would be lying and misleading you if I did. More

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