Rob Ryan | Page 7

Ryan Chev is awesome! The guys at Ryan Chev do a great job. I've bought lots of vehicles there, and have a great experience every time! I'll be back! The guys at Ryan Chev do a great job. I've bought lots of vehicles there, and have a great experience every time! I'll be back! More

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Cruze Purchase Wow, what a great experience at Ryan Auto Mall. From start to finish the entire staff exceeded expectations. Doug Rambo was my Sales Consultant and Wow, what a great experience at Ryan Auto Mall. From start to finish the entire staff exceeded expectations. Doug Rambo was my Sales Consultant and treated me better than I could have ever asked for. He listened to what I wanted in a car and did not stop looking for the best deal for me until I purchased my new Cruze! He comes highly recommended! More

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Excellent, expedient service. When I first stepped into Ryan Auto mall I was greeted nicely. I visited a bit with one of the reps that I know outside of the car business. He refer When I first stepped into Ryan Auto mall I was greeted nicely. I visited a bit with one of the reps that I know outside of the car business. He referred one of the sales persons to me about my purchase of a new truck. This person asked a few qualifying questions to see how he could best serve my needs. After finding out that I was more interested in the new Chevy trucks, he let me know about the primary Chevy guy. There was no upsell or pressure to buy. I said what I wanted and they followed through with quick action. I would recommend Ryan Auto mall to anyone! More

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A "Great Experience" Scott Goodmanson found me the car I was looking for at a fair price. The "Service Dept." is second to none. They are awesome. Ryan Chev is AWESOME Scott Goodmanson found me the car I was looking for at a fair price. The "Service Dept." is second to none. They are awesome. Ryan Chev is AWESOME More

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Fast, Easy & Great Service! I bought a car from Ryan last weekend and experienced great service from both Doug & Tony. This was the 3rd car that I have purchased from Ryan and h I bought a car from Ryan last weekend and experienced great service from both Doug & Tony. This was the 3rd car that I have purchased from Ryan and have had great service each time. Rob Ryan even came in to shake my hand and thank me for my business. Would definitely recommend! More

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Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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NEW CAR PUCHASE-GO SEE BRUCE! Go to Ryan Chev when you want a great vehicle, top notch service and the best deal... Bruce Varner is your go to guy. He will take you where you want Go to Ryan Chev when you want a great vehicle, top notch service and the best deal... Bruce Varner is your go to guy. He will take you where you want to go with product knowledge and getting the right vehicle to fit your needs. Look no further. You found Bruce. More

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Awesome first-time buying experience! Kevin was terrific! I wasn't sure what to expect having never bought a new vehicle before. Kevin made it easy and as stress-free as it could be! I got Kevin was terrific! I wasn't sure what to expect having never bought a new vehicle before. Kevin made it easy and as stress-free as it could be! I got exactly what I wanted and have no regrets what so ever with my purchase! He answered all my questions thoroughly and was very knowledgeable. I also want to add that he was never pushy or tried to get me to spend more than what I wanted to, I felt very in control and I think that is really important. I would definitely recommend Kevin and Ryan Auto Mall to anyone and would for sure buy from them again in the future! More

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Excellent from order to delivery I have bought multiple vehicles from Bruce Varner. He consistently delivers excellent service and follow up. On the most recent purchase I sent Bruce I have bought multiple vehicles from Bruce Varner. He consistently delivers excellent service and follow up. On the most recent purchase I sent Bruce an email on a holiday weekend expecting a 2-3 day wait for an answer. Bruce got back to me within an hour. More

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Awesome Experience!!! I work with Kirk (Sales), Dane (Finance) and Lisa (Accessories) to find the truck i wanted. Their main goal was to make sure that I was satisfied wi I work with Kirk (Sales), Dane (Finance) and Lisa (Accessories) to find the truck i wanted. Their main goal was to make sure that I was satisfied with the truck that I end up with and there was no pressure to purchase something off their lot like you have at other dealerships. I highly recommend you check out Ryan Automall in Buffalo! More

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