Rob Smith
Rob Smith at Wood Nissan Lee's Summit
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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
270 Reviews
4.9

270 Reviews

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270 Reviews of Rob Smith

April 29, 2025

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They guys at Nissan are fast reliable, and friendly. I was treated like family. Would definitely recommend this service department. More

by bekilou9279
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jack Spence , Bryan Wagner and Trevor Foster

May 01, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the awesome review! We’re thrilled to hear our team made you feel like family—that’s exactly the experience we aim to deliver every time. Fast, reliable, and friendly is the name of the game, and we’re glad it showed. We truly appreciate the recommendation and look forward to seeing you next time you're in!

April 29, 2025

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Got in the morning and was out that afternoon for a recall and a transmission pan resealable. All went smoothly and even fixed a small issue for me. Advisor was very plseant and knowledgeable More

by w-mccune
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2025

Wood Nissan Lee's Summit responded

We love to hear it! Thanks for trusting us with your vehicle—we know your time is valuable, so we're glad we could knock out that recall and reseal job efficiently and take care of that extra issue while we were at it. Bonus wins! We’ll be sure to pass your kind words along to your advisor—they’ll appreciate the shoutout. Looking forward to helping you again whenever you need us!

April 28, 2025

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Service department excellent, friendly and care about the customers. Can’t speak for sales dept; haven’t purchased there in a long minute! More

by DanceALot
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words about our service department! We’re proud of the team and thrilled to hear they made a great impression. As for sales—we totally get it, “a long minute” can fly by! When the time comes, we’d love the chance to earn your trust there too. Until then, we’re always here if you need us. Thanks again for the feedback!

April 24, 2025

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Fast and friendly! Robert was the best! Very polite and courteous. Thank you for great service!! More

by Marathonladyg
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Recommend Dealer
Yes
Apr 28, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the awesome shoutout! We’re thrilled to hear Robert took great care of you — he’s definitely one of the best (but don’t worry, we’ll still let it go to his head just a little bit 😄). We appreciate you choosing us and can’t wait to deliver that same fast, friendly service next time too!

April 23, 2025

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Courtesy and friendliness has continued to draw me back. I love the coffee and pastries as well. My tire & rim were evaluated & all was well. I also scheduled my next maintenance. More

by Richjules1
Sales Price Transparency
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Recommend Dealer
Yes
Apr 28, 2025

Wood Nissan Lee's Summit responded

Thank you for the awesome feedback! We’re thrilled to hear that our courtesy (and our coffee and pastries 😄) keep you coming back — that's exactly the experience we aim for every day. We’re also glad your tire and rim check came back all good — peace of mind is priceless! Thanks again for trusting us with your vehicle’s care and for already scheduling your next visit. We can't wait to welcome you back!

April 23, 2025

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The staff listened to my description of the issues and fixed them. They were helpful and friendly. And the rattling is gone. More

by Pua1aloalo
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Recommend Dealer
Yes

Other Employees Tagged: Nate Sousley

Apr 28, 2025

Wood Nissan Lee's Summit responded

Thank you for the great feedback! We’re so happy to hear our team listened, took care of the issues, and — best of all — sent that rattling noise packing! 😄 We really appreciate you trusting us with your vehicle and we're always here if you need anything else. Thanks again for choosing us!

April 22, 2025

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Very professional and knowledgeable staff in service dept. Kolten Ferrier and Rob Smith were exceptional. Kolten spent a great deal of time with me explaining all the features of my newly purchas More

by Nancy Sartin
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Recommend Dealer
Yes

Other Employees Tagged: Kolten Ferrier

Apr 24, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that Kolten and Rob made such a great impression. Kolten is a rock star when it comes to walking through all the bells and whistles—glad he could help you get to know your Rogue SL inside and out! We'll be sure to pass along your compliments. If you ever have more questions or need anything down the road, you know where to find us. Enjoy every mile in your new ride!

April 22, 2025

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Rob is always so very professional and nice. He is always very helpful and the job is always great. More

by Deborah
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Recommend Dealer
Yes
Apr 24, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We couldn’t agree more—Rob is a total rockstar when it comes to professionalism and top-notch service. We're lucky to have him, and even luckier to have awesome customers like you! We appreciate your trust and look forward to helping you again soon.

April 20, 2025

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I always have quick and friendly service when I visit. I know I can count on getting my vehicle serviced within a few days anytime that I call. More

by klynn
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Recommend Dealer
Yes
Apr 22, 2025

Wood Nissan Lee's Summit responded

Thanks for the awesome feedback! We're all about making things easy, quick, and welcoming every time you visit. It’s great to know you can count on us when your vehicle needs attention. We appreciate your trust and look forward to seeing you next time!

April 19, 2025

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Always have had a positive interactions with employees here. They don’t try and sell you anything that you don’t need. They tell you what is wrong and the cost. Not pushy. If I had any questions, they a More

by k.
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Recommend Dealer
Yes
Apr 22, 2025

Wood Nissan Lee's Summit responded

Thank you so much for your continued trust and kind words! We believe in transparency, no-pressure conversations, and just being straight with our customers—so it means a lot to hear that’s been your experience every time. We're always here to help however we can!

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