Rob Trax

Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even thoug David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even though it was raining. They eventually refused to process the EV tax credit in the IRS website and told me to give them a couple of days to click a box. I picked up the same car down the street at Old Orchard Nissan 2 hours later. If you don't want to sell the car, then don't waste my time! More

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Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even tho David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even though it was raining. They eventually refused to process the EV tax credit in the IRS website and told me to give them a couple of days to click a box. I picked up the same car down the street at Old Orchard Nissan 2 hours later. If you don't want to sell the car, then don't waste my time! More

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I had a fantastic experience at Bill Jacob’s Bmw. When purchasing my new 230i coupe. Kevin Kurpalo was extremely helpful and knowledgeable, and the entire process was smooth and efficient. I highly r When purchasing my new 230i coupe. Kevin Kurpalo was extremely helpful and knowledgeable, and the entire process was smooth and efficient. I highly recommend Bill Jacob’s BMW to anyone looking for a car. More

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HUSAIN WAS THE BEST, MADE EVERYTHING QUICK AND EASY FOR ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES H ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES HERE ! More

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Had a great experience. Husain and Rob were easy to work with and were accommodating. Will be back in the future, thanks! Husain and Rob were easy to work with and were accommodating. Will be back in the future, thanks! More

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My client advisor is Harry Gianos and I just purchased a BMW X7. I can't say enough about Harry. This is our 6th BWM with Harry. The process from beginning to end was smooth. It's always a pleasure work BMW X7. I can't say enough about Harry. This is our 6th BWM with Harry. The process from beginning to end was smooth. It's always a pleasure working with Harry and Rob. Thanks to Jay for helping me figure out the new system. More

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The staff was very helpful and awesome from the beginning reaching out and staying in touch to the end. The delivery process was smooth. Kwaku Was extremely knowledgeable and went over the vehicle very well, reaching out and staying in touch to the end. The delivery process was smooth. Kwaku Was extremely knowledgeable and went over the vehicle very well, Rob and Mike the managers were amazing awesome and down to earth and April in finance went over everything and explained everything in great detail and offered the products that fit my needs. A great thanks to all of you guys. More

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We had a great experience with purchasing our vehicle from Bill Jacobs. They made the process easy and did what they said they would. It’s very nice to have peace of mind while making a large purchase. from Bill Jacobs. They made the process easy and did what they said they would. It’s very nice to have peace of mind while making a large purchase. More

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The whole experience was great Hussain myself person was very patient and informative. Mo in finance was also great and Rob The sales manager was very pleasant to deal with. Thank you. very patient and informative. Mo in finance was also great and Rob The sales manager was very pleasant to deal with. Thank you. More

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They were able to work with me and make sure I got exactly what I wanted. They were always thorough and made sure every question was answered. exactly what I wanted. They were always thorough and made sure every question was answered. More

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