Rob Trax

We purchased a new BMW X3 through Bill Jacobs BMW and it was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is our 4th car from this dealership and it's always a good car buying experience. We'll always consider Bill Jacobs first if we're in the market. Brian K and Rob T are also great managers who oversaw our purchase. More

Report | Print

I purchased a 2026 BMW M340 xDrive at BJ BMW, and it was by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent comm by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent communication throughout the entire process. Despite setbacks with my initial custom-ordered vehicle, Russ worked diligently to secure an identical M340 with all the same options. He was also very mindful of my busy work schedule and made sure everything was ready when I arrived to pick up the car, allowing me to be on the road within a couple of hours without any issues. Russ Millard and Robert Trax both dedicated significant time over the phone answering all of my questions and truly made me feel like they were on my side, working to provide me with a great deal rather than making the process feel like a battle, as it often does at other dealerships. Russ went above and beyond expectations to ensure I was happy and satisfied with the final price right up until the moment I drove away. I highly recommend BJ BMW, Russ Millard, and Robert Trax for your BMW purchase! More

Report | Print

Great and fast service! !! Thank you for Russ and Rob for the deal they gave me. !! Thank you for Russ and Rob for the deal they gave me. More

Report | Print

Great buying experience. Bill is always very helpful to me anytime he is around even when not purchasing ant vehicle from this dealership. Went to this dealership after Thank Bill is always very helpful to me anytime he is around even when not purchasing ant vehicle from this dealership. Went to this dealership after Thanksgiving and purchased the most beautiful 2023 5 series BMW over made it. More

Report | Print

I bought a car with Dave Reynoso’s help. He was extremely helpful and easy to work with. This dealership is fantastic. He was extremely helpful and easy to work with. This dealership is fantastic. More

Report | Print

I purchased a new, late year 2025 BMW 530i from Bill Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely s Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely seamless. They gave me a very good offer which allied my concerns of the traditional car buying process of multiple rounds of counteroffers. Harry Gianos in sales did a great job listening to my needs, answering questions and provided common sense counseling on how to make the financing work. The Bill Jacobs staff did an excellent job preparing the car for delivery including wash and wax. And, I can say enough about their in-house technology team that walked me through the car functions before driving off. They even stated, just call for an appointment and we’ll go through it again for you. If you are in the market for a new car from a reliable and honest dealer, visit Bill Jacobs BMW in Naperville. You will be treated with dignity and feel good about your purchase. More

Report | Print

They really took care of us and easy to work with. We were buying a used car but they made sure the car is in good condition before we took it home. We were buying a used car but they made sure the car is in good condition before we took it home. More

Report | Print

I had an excellent experience working with Kevin at Bill Jacobs BMW. He was quick to respond to all our questions and helped us choose a color combination that we absolutely love. What stood out most was hi Jacobs BMW. He was quick to respond to all our questions and helped us choose a color combination that we absolutely love. What stood out most was his respectful and low-pressure approach—he gave us the space and time we needed to make a well-informed decision. The entire process was smooth, professional, and enjoyable. Highly recommend working with Kevin! More

Report | Print

I had a fantastic experience at Bill Jacob’s Bmw. When purchasing my new 230i coupe. Kevin Kurpalo was extremely helpful and knowledgeable, and the entire process was smooth and efficient. I highly r When purchasing my new 230i coupe. Kevin Kurpalo was extremely helpful and knowledgeable, and the entire process was smooth and efficient. I highly recommend Bill Jacob’s BMW to anyone looking for a car. More

Report | Print

HUSAIN WAS THE BEST, MADE EVERYTHING QUICK AND EASY FOR ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES H ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES HERE ! More

Report | Print