Rob Trax

⭐⭐⭐⭐⭐ Exceptional Experience at Bill Jacobs BMW – Highly Recommend Russ! I recently purchased a brand-new 2026 BMW XM from Bill Jacobs BMW, and the entire experience exceeded my expectations from start t Recommend Russ! I recently purchased a brand-new 2026 BMW XM from Bill Jacobs BMW, and the entire experience exceeded my expectations from start to finish. From the moment I walked into the showroom, Russ made the process smooth, professional, and genuinely enjoyable. Buying a vehicle like the BMW XM is a big decision, and Russ demonstrated an impressive level of product knowledge, patience, and transparency throughout. He took the time to walk me through every feature of the 2026 XM, answered all of my questions thoroughly, and made sure I felt completely confident in my purchase. What stood out most was his no-pressure approach. Russ truly listened to what I wanted and worked hard to make the deal happen in a way that felt fair and straightforward. Communication was excellent — he kept me updated at every step, and delivery day was seamless and exciting. The BMW XM itself is absolutely incredible — powerful, luxurious, and packed with cutting-edge technology — and Russ made the buying experience match the level of the vehicle. If you’re considering purchasing from Bill Jacobs BMW in Naperville, I highly recommend asking for Russ. He delivers top-tier customer service and makes what can sometimes be a stressful process feel effortless. Thank you again, Russ, for making this such a fantastic experience! Alex Jayson. More

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Easy, transparent and seamless process. Dealership is pure class and definitely gives you that luxury feel. 5 stars all around. Dealership is pure class and definitely gives you that luxury feel. 5 stars all around. More

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Bill Jacobs BMW is outstanding! The showroom is clean, the staff is welcoming, and the buying process is always smooth. Bill Earnest goes above and beyond—even after hours—to make s The showroom is clean, the staff is welcoming, and the buying process is always smooth. Bill Earnest goes above and beyond—even after hours—to make sure we get the best deal. Shoutout to Rob Trax, Marlenne Garcia, and Rayyan for their professionalism. Highly recommend—ask for Bill Earnest! More

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We purchased a new BMW X3 through Bill Jacobs BMW and it was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is our 4th car from this dealership and it's always a good car buying experience. We'll always consider Bill Jacobs first if we're in the market. Brian K and Rob T are also great managers who oversaw our purchase. More

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I purchased a 2026 BMW M340 xDrive at BJ BMW, and it was by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent comm by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent communication throughout the entire process. Despite setbacks with my initial custom-ordered vehicle, Russ worked diligently to secure an identical M340 with all the same options. He was also very mindful of my busy work schedule and made sure everything was ready when I arrived to pick up the car, allowing me to be on the road within a couple of hours without any issues. Russ Millard and Robert Trax both dedicated significant time over the phone answering all of my questions and truly made me feel like they were on my side, working to provide me with a great deal rather than making the process feel like a battle, as it often does at other dealerships. Russ went above and beyond expectations to ensure I was happy and satisfied with the final price right up until the moment I drove away. I highly recommend BJ BMW, Russ Millard, and Robert Trax for your BMW purchase! More

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Great and fast service! !! Thank you for Russ and Rob for the deal they gave me. !! Thank you for Russ and Rob for the deal they gave me. More

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Great buying experience. Bill is always very helpful to me anytime he is around even when not purchasing ant vehicle from this dealership. Went to this dealership after Thank Bill is always very helpful to me anytime he is around even when not purchasing ant vehicle from this dealership. Went to this dealership after Thanksgiving and purchased the most beautiful 2023 5 series BMW over made it. More

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I bought a car with Dave Reynoso’s help. He was extremely helpful and easy to work with. This dealership is fantastic. He was extremely helpful and easy to work with. This dealership is fantastic. More

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I purchased a new, late year 2025 BMW 530i from Bill Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely s Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely seamless. They gave me a very good offer which allied my concerns of the traditional car buying process of multiple rounds of counteroffers. Harry Gianos in sales did a great job listening to my needs, answering questions and provided common sense counseling on how to make the financing work. The Bill Jacobs staff did an excellent job preparing the car for delivery including wash and wax. And, I can say enough about their in-house technology team that walked me through the car functions before driving off. They even stated, just call for an appointment and we’ll go through it again for you. If you are in the market for a new car from a reliable and honest dealer, visit Bill Jacobs BMW in Naperville. You will be treated with dignity and feel good about your purchase. More

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They really took care of us and easy to work with. We were buying a used car but they made sure the car is in good condition before we took it home. We were buying a used car but they made sure the car is in good condition before we took it home. More

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