Rob Walker | Page 3

Helpful and friendly They all made it a welcoming environment Thanks for the great service. Didn't come expecting a new vehicle but driving one today! Cookies were great. They all made it a welcoming environment Thanks for the great service. Didn't come expecting a new vehicle but driving one today! Cookies were great. More

by ruthdahl8 Verified Customer Verified Customer

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2018 Car purchase I purchased a car for my daughter - a 2018 with less than 3,000 miles. This is my 3rd car from this dealership . This place is amazing. Everyone is su I purchased a car for my daughter - a 2018 with less than 3,000 miles. This is my 3rd car from this dealership . This place is amazing. Everyone is super friendly, even the guys coming in and out of the service dept. Customer service from sales to finance is fast efficient and 10/10. Everyone was so helpful and knowledgeable down to the last detail. I have total confidence in the staff here and have been sincerely happy with all 3 of my cars from here. More

by Amyamomof3 Verified Customer Verified Customer

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Great experience - would highly recommend them. In another life I worked in the automotive field, purchasing many vehicles a year. I have never dealt with a more professional and knowledgeable deal In another life I worked in the automotive field, purchasing many vehicles a year. I have never dealt with a more professional and knowledgeable dealership. This was a vehicle for my wife and I had specific needs. Sales bent over backwards to help, especially with special needs. Finance was a breeze, as it should be … but seldom is. The delivery crew went way out of their way to go over all the options. They set up the Ford Sync 3 as needed for BOTH our phones and stayed with us until we understood the operations – and all this was late in the day as a snow storm was breaking and I am sure they were ready to go home. Was very impressed with the entire sales to delivery! More

by Steve C Verified Customer Verified Customer

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Awesome experience! Rob Walker was excellent to work with! I look forward to doing business with Metro Ford of Madison. Very friendly & professional staff from the moment Rob Walker was excellent to work with! I look forward to doing business with Metro Ford of Madison. Very friendly & professional staff from the moment you walk in the door. More

by gary.ellis Verified Customer Verified Customer

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Great service & awesome deals! 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time to upgrade my vehicle the dealership of choice was easy. This time around again I had an exceptional experience from everyone. They were kind and worked efficiently to find just the right vehicle for me. I would recommend this dealership everyone! More

by JBillings Verified Customer Verified Customer

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WORST EXPERIENCE EVER -- AVOID THIS DEALER In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few mont In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few months and so I went in early to check out vehicle replacement options. At the dealership, the salesman indicated that my lease wasn't ending in a few months, it actually ended in less than two weeks! Hearing this, I immediately jumped into action to replace the car and in less than two days, had one car from Metro Ford and a competitor's option in the running. The competitor had the best deal, so I went with them. When I went to turn in the lease to Metro Ford, they said "your lease doesn't end at the end of this month, it ends in a year." Yup. Their associate told me incorrect information that it ended at the end of the month. I realize I am a bonehead for not realizing when my lease was actually up. However, I would not have been so driven to replace my lease had their associate not told me the lease was ending in two weeks. When presented the situation a few days later, the GM (who didn't have the character or professionalism to call me personally), said that they can only buy the vehicle for its trade-in value (which would have netted them a nice profit when they eventually sold it, btw) and would ultimately cost me 5-6 grand out of pocket. Or, the other gem they had was that I should just try to sell it myself to limit my losses if -- get this -- I didn't want to keep the lease until it ended. They also had the gall to say that it was unfortunate that I didn't buy their car, because then the lease confusion would have been discovered before I purchased the replacement. Yup. While I acknowledged my responsibility in not validating the lease's actual end date multiple times and remained civil throughout the interaction, their ultimate "offer" clearly proved to me Metro Ford does not stand behind the mistakes of their associates -- especially those that cause their customers to make bad decisions. Had they not sent me out with the understanding that I had less than two weeks to get a another car, I would never had acted with such urgency to replace it. I will NEVER shop at Metro Ford again. They don't own up to the mistakes of their team and only care about the money they can rake off of people. No customer obsession AT ALL! Stay away! More

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Honest, Transparent sale Rob was very open with me throughout the entire process. I never felt like I was getting “sold” in the negative sense of the word, but that I was simp Rob was very open with me throughout the entire process. I never felt like I was getting “sold” in the negative sense of the word, but that I was simply learning about the car to ensure it is the best option for what I need. I am a person who doesn’t lie the fluff and Rob did a great job of sticking to the facts and fully satisfying what I need. Alex was knowledgeable and energetic. I felt at times he was more excited about me buying the car than I was. He explained everything in a simple, digestible way that did not feel like I was being overwhelmed with information. Bryan was transparent like Rob. He was knowledgeable of how to get me the best deal possible. He instructed me to go the DMV to change the title of my previous car for the trade-in as opposed to doing it at Ford which saved me about $250. More

by Donovanp3030 Verified Customer Verified Customer

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Great customer experience Willingness to work with us and understand our needs was worth the 90 minute drive. Great detail and time spent to explain all details was very impor Willingness to work with us and understand our needs was worth the 90 minute drive. Great detail and time spent to explain all details was very important. More

by mike.gross06 Verified Customer Verified Customer

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Good buying experience Dealing with Rob Walker was one of the easiest interactions I've ever had to do with a salesperson. I highly recommend everyone to go to him for help. Dealing with Rob Walker was one of the easiest interactions I've ever had to do with a salesperson. I highly recommend everyone to go to him for help. More

by Ngoode Verified Customer Verified Customer

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F150 purchase I had a great experience buying my first F150 yesterday. The staff were courteous and helpful. Love my new truck and will definitely recommend this de I had a great experience buying my first F150 yesterday. The staff were courteous and helpful. Love my new truck and will definitely recommend this dealership to friends and family. More

by barmankm Verified Customer Verified Customer

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