Rob Yeninas | Page 2

My husband and I purchased a NEW 2021 Volkswagen Atlas from Wyoming Valley Motors on Friday, March 19. We were satisfied with our experience and worked with the sales manager, Justin, from the initial veh from Wyoming Valley Motors on Friday, March 19. We were satisfied with our experience and worked with the sales manager, Justin, from the initial vehicle browsing stage through the verbal agreement of sale. However, customer service quickly deteriorated from there. When we went to pick up our new vehicle, we were told the sales manager was finishing up with another customer and would be with us shortly. In the meantime, another salesman, Rob, and the finance manager would help us through the remaining portions of the sale. Despite seeing our initial sales manager several times throughout the process, not once did he come over to greet us or thank us for our business. My husband and I found this to be poor business practice but were able to move past it. A few days post-sale, we were unable to locate the key for the security wheel locks that were an added feature for our vehicle. We reached out to the WVM dealership, who told us they would contact the original dealer from where the car was shipped. After taking the dust caps off of the lug nuts, we discovered that the vehicle did not have the security wheel locks that were purchased. We immediately reached out to WVM to arrange getting these, since they were an added charge. The salesman, Rob, stated he would reach out to the original dealership to see where they put them. The next day, were were told that the original dealer never got back to them, but that the sales manager, Justin, said they weren’t going to be able to “throw them in,” since we got such a good deal on the vehicle. This response was shocking, since it was an upgrade feature advertised on the window sticker. My husband and I reached out via phone call, voicemail, and text message (the new way to communicate with salesmen) to both Justin and Rob, but neither of them returned ANY of our communications after this point. It has now been three weeks— we have not received any returned correspondence, the wheel locks, nor a refund for a product we never received. The incredible irony in all of this is that when we were in the final negotiation stages with WVM and another dealership, the sales manager, Justin, used his dealership’s customer service and after purchase care as a pathos appeal to gain our business. Shame on us for not being more thorough in our pre-contract signing inspection— but shame on Wyoming Valley Motors for priding themselves on “taking care” of their customers by failing to rectify a situation with a simple solution. While ALL OF THIS is over an $85 dollar set of wheel locks, the principle is where there is fault. The poor customer service is astounding, and it’s clear they only care about making a sale. I wish I could give more stars on my review, but I don’t think I can “throw them in.” More

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I couldn’t say enough about the amazing service we received from George Miick and his sales department. George was absolutely incredible in making a deal work that fit our budget, we even went back fo received from George Miick and his sales department. George was absolutely incredible in making a deal work that fit our budget, we even went back for a second car three days later! Rob was extremely patient with us in picking out a preowned Jetta. Justin was extremely knowledgeable on our brand new 2021 Tiguan SE R-Line. Paula helped explain all the features on our new car, even after the sale was completed and all the paperwork was signed! I’ll never shop for a car with any other dealer! More

by rmacneal17 Verified Customer Verified Customer

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I visited wvm website, saw a lease i liked, scheduled a test drive. Went to dealership, met with Paula, she was great, helped me out alot, set me up with test drive. Afterwords reviewed the numbers w/ sa test drive. Went to dealership, met with Paula, she was great, helped me out alot, set me up with test drive. Afterwords reviewed the numbers w/ salesman. There were no surpises with the price. The sales manager ran the financing without any problems. So I got a new vw tiguan that same day. All staff I interacted w/ were great and positive. Even the staff I did not deal with seemed to be in positive spirits. I never felt pressured during the entire process. Thanks for everything. More

by PJ Verified Customer Verified Customer

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My experience was incredible! Rob was super helpful with picking out my new dream vehicle and we were welcomed warmly by the staff. 10/10 picking out my new dream vehicle and we were welcomed warmly by the staff. 10/10 More

by KATIE Beynon Verified Customer Verified Customer

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Robert got me the exact vehicle I wanted at a price I could afford. I am thrilled to be new Jetta owner and would recommend Wyoming Valley Motors to others looking for the car of their dreams. could afford. I am thrilled to be new Jetta owner and would recommend Wyoming Valley Motors to others looking for the car of their dreams. More

by lisa.skisland Verified Customer Verified Customer

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All of my experiences here have been good so far (ranging from my initial purchase to service). I would recommend them and have! Thank you from my initial purchase to service). I would recommend them and have! Thank you More

by rutski Verified Customer Verified Customer

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