Robby Mardis

Robby Mardis and Chris Engle are crooks. Spent thousands to fix my Jeep and they ruined it and took no responsibility. With managers like Chris Engle and a coward GM who will never call you Spent thousands to fix my Jeep and they ruined it and took no responsibility. With managers like Chris Engle and a coward GM who will never call you back I’m not surprised. Take your vehicle anywhere but here. More

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Very unprofessional service. Service advisor Robby Mardis was rude and dismissive. They kept my car for over a month, changing expensive parts one by one without proper diagnosti Service advisor Robby Mardis was rude and dismissive. They kept my car for over a month, changing expensive parts one by one without proper diagnostics, and still didn’t fix the problem. Instead of taking responsibility, they blamed me and tried to charge more. Stay away from this dealership if you don’t want to waste money and time More

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Service manager Robby is unprofessional – they keep swapping parts without proper diagnostics at the owner’s expense. Very rude and unhelpful. swapping parts without proper diagnostics at the owner’s expense. Very rude and unhelpful. More

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Poor customer service. Poor workmanship. No responsibility or accountability whatsoever. Do not take your car to this service center. My Jeep is worse after a year and half Poor workmanship. No responsibility or accountability whatsoever. Do not take your car to this service center. My Jeep is worse after a year and half than when I took it in. They will string you along especially if you have a warranty and never fix anything. Run! Don’t walk from this place More

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Robby and the service team were very responsive to what my problems were to ensure the power steering and automatic windshield wipers was fixed as other dealerships weren’t as responsive to fix the problem my problems were to ensure the power steering and automatic windshield wipers was fixed as other dealerships weren’t as responsive to fix the problems. Robby and service team kept me up to date as to the status of my vehicle. The dealership was fantastic as I have had no more problems. They bent over backwards to get my 2025 Chrysler Pacifica fixed as I was from Utah was stranded in Cincinnati without it to get back home. More

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Poor service, repair quotes are excessively inflated and a very low, experience level and repair quality is very very poor. a very low, experience level and repair quality is very very poor. More

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I have been dealing with Jake Sweeney for many years (and I keep coming back for a reason)! Charlie and Gary went out of their way to help me get into my new truck! I honestly compared 5 dealerships, and t I keep coming back for a reason)! Charlie and Gary went out of their way to help me get into my new truck! I honestly compared 5 dealerships, and they were by far the best! I could go on and on, but if you really want to see if what I’m saying is true, the go see them! As a customer, I highly recommend!! You will not be disappointed!! More

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Last minute trip to Cincinnati from Tennessee Just pulled in for service and was given a car to drive to Dr. appointment so I wouldnt be late. Vehicle was ready when I returned new tires and all serv pulled in for service and was given a car to drive to Dr. appointment so I wouldnt be late. Vehicle was ready when I returned new tires and all service updates performed. Bravo👏 More

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Great fast service. Comfortable waiting area.Great snacks with good coffee. Courteous service agents.Ashley today was especially helpful.Tori usually is too. Comfortable waiting area.Great snacks with good coffee. Courteous service agents.Ashley today was especially helpful.Tori usually is too. More

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Great experience! I went in and they did not try to push anything extra on me, routine maintenance and left the service department within the time estimated. I went in and they did not try to push anything extra on me, routine maintenance and left the service department within the time estimated. More

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