Check out Robby Phillips's reviews on DealerRater

January 14, 2022

Dealership Rating

Employee Rating

The entire team was outstanding. I especially appreciated Rob. He was so willing to go above and beyond. Rob did amazing work making things happen so I could get the newly arrived vehicle that very day. The Rob. He was so willing to go above and beyond. Rob did amazing work making things happen so I could get the newly arrived vehicle that very day. The guys behind the scenes so willing to work so hard to detail the car & have it ready. I highly recommend Frank Brown Honda. More

by Betty

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 10, 2021

Dealership Rating

Frank Brown employees were courteous and knowledgeable in helping me find my car. They helped me stay informed of the current market and explained all the options I had in picking a car through them. helping me find my car. They helped me stay informed of the current market and explained all the options I had in picking a car through them. More

by kacostaka

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Angel

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Nov 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 03, 2021

Dealership Rating

Employee Rating

Quick and fast processing. Friendly customer service. Good price and no market adjustments. Will definitely recommend Good price and no market adjustments. Will definitely recommend More

by camching06

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: David Hendrix

Helpful 0

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Nov 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 01, 2021

Dealership Rating

Employee Rating

I had the best experience with Frank Brown Honda. I bought CRV-EX from this dealership. Rob Philip was super helpful in making everything so easy. I genuinely appreciate and thank Frank Brown for not c bought CRV-EX from this dealership. Rob Philip was super helpful in making everything so easy. I genuinely appreciate and thank Frank Brown for not charging any unfair price on my vehicle. Extremely fair price, no hidden charges, and very friendly staff makes this dealership an awesome experience of you are in the market to buy a new car. More

by Ralph

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Nov 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 06, 2021

Dealership Rating

Employee Rating

Always very helpful and very nice people. I have been getting my oil changed from them since I bought my car and they’ve always taken such good care of my car and me as well getting my oil changed from them since I bought my car and they’ve always taken such good care of my car and me as well More

by Darianpuente96

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Oct 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2021

Dealership Rating

Employee Rating

Always friendly staff and you know that your vehicle will be done correctly. They always come ask about air filters when they need replaced. be done correctly. They always come ask about air filters when they need replaced. More

by BOBBYANDMONETTABARRON

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Oct 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 21, 2021

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Employee Rating

Really friendly, made the car buying experience a breeze, has an excellent coverage plan for a reasonable price has an excellent coverage plan for a reasonable price More

by cfjaynes96

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 15, 2021

Dealership Rating

Employee Rating

Dealership doesn't have much availability to work on vehicles and can't do warranty work currently. vehicles and can't do warranty work currently. More

by GMC.Truck

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Helpful 0

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Sep 15, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Your statement is not accurate.. Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown GMC

Sep 16, 2021 -

GMC.Truck responded

After speaking to Rick at Frank Brown, this dealership does have the ability to do warranty work, there just isn't any availability to get work done as of 9/16/21. Rick offered to personally get me an appointment scheduled. I declined. After talking to Rick I called the service department again only to be told the same thing: "It's going to be a while before we can get to your vehicle, call back in a few weeks." I stressed the fact that I wanted to set an appointment and was again told that they don't have anything available. A customer shouldn't have to call and speak to management in order to force the service department to schedule an appointment. I stand by my comments that this dealership doesn't have any availability to perform warranty work as of 9/16/21 for the foreseeable future. I found an alternative dealership and recommend others do the same if you need prompt warranty service on your vehicle.

Sep 16, 2021 -

Frank Brown Auto and Truck Ranch responded

I did speak with GMC.Truck in order to gather information and to provide help and or information concerning his request for service for both is Diesel and gas truck. GMC.Truck declined to provide me his contact information and stated he had found alternate service accommodations at another service provider. We wish GMC.Truck much success in managing his future service needs at his new service provider. Rick Swindell IT Director Frank Brown GMC

July 28, 2021

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Employee Rating

I can’t thank you enough for the great service provided on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service dep on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service department! More

by Carol

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Jul 28, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC