Robert Barrera | Page 10

We were not intending to buy a car that day, it was just an investigation. We met Trenton, checked out the vehicle He asked questions, gave us our space and didn't apply pressure. We spent then day at l an investigation. We met Trenton, checked out the vehicle He asked questions, gave us our space and didn't apply pressure. We spent then day at looking at specific vehicles but ended up back at Corwin at the end of the day because my wife wanted that one. Up to this point I would say the experience was "good". Where Trenton and team really provided great customer service came next. Because we weren't planning to purchase that day, we did not have our affairs in order. They allowed us to put money down, complete all the paperwork and come back for the car a few days later. When we went to pick up the car, Trenton informed us that when he went to get it prepped that morning, he discovered the sunroof was cracked. It was blizzarding when we initially test drove so never opened or checked the sunroof. He worked with his team and had the glass repaired by the time we arrived to pick it up. This was exceptional on their part. I'll be going back to Trenton and the Corwin team. More

by EDRMMND Verified Customer Verified Customer

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Let me test drive and gave me space to evaluate the product and compare to other vehicles. product and compare to other vehicles. More

by SPARTY1022 Verified Customer Verified Customer

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Everyone was friendly, professional, and honest. It was a pleasure working with everyone at Corwin. It was a pleasure working with everyone at Corwin. More

by LAWGMV Verified Customer Verified Customer

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Great experience, quick and easy remote purchase. Nothing further, too many words required here to get through. Nothing further, too many words required here to get through. More

by MARK.K.MIERA Verified Customer Verified Customer

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Choice of interior colors , especially seats, in Crowns was slim. Most of the choice was black seats. was slim. Most of the choice was black seats. More

by BUCHSTER Verified Customer Verified Customer

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Awesome experience. Joseph was great. Highly recommended anyone looking for a new or used car ask for Joseph. Joseph was great. Highly recommended anyone looking for a new or used car ask for Joseph. More

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Everything and everyone was great. Problem was the waiting time for finance. +1hr just sit down Problem was the waiting time for finance. +1hr just sit down More

by DIEGOYEYO19 Verified Customer Verified Customer

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Good experience, Giovanni was very helpful and proactive and also provided good service after the sale. and also provided good service after the sale. More

by Wayne Verified Customer Verified Customer

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Stephen g was amazing and helped us find the car we wanted and took it home the same day wanted and took it home the same day More

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Unsure from a financial information standpoint if financing part of the RAV4 to get the $500 military rebate will be worthwhile. If the initial payments and the loan origination fee exceed $500 then financing part of the RAV4 to get the $500 military rebate will be worthwhile. If the initial payments and the loan origination fee exceed $500 then I lost money as opposed to paying for the car completely without a loan. There was no help from the team to get the information I needed. I understand the Toyota makes money off the loans so there is no real incentive to provide the customer information. I also don't understand why the finance person is selling add-on services like warranties, maintenance books, etc. Once I have finished working with the sales staff my expectations are to just complete the process not experience a continued sales push by a different person. Jem Yaxley was fine and didn't push too hard but I don't appreciate the business model that the company uses. More

by CHIEFRANDO Verified Customer Verified Customer

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