Robert Betts | Page 5

BE AWARE OF EARLY LEASE RETURN SCAM We were solicited by South Shore Hyundai to return our lease 4 months before the maturity date. When we went to view vehicles we dealt directly with t We were solicited by South Shore Hyundai to return our lease 4 months before the maturity date. When we went to view vehicles we dealt directly with the sales manager Mr. Robert Betts who was able to give us a great deal on a new Genesis G80. We were made to believe that it would be an even exchange and would not incur a fee associated with the early return of the lease. We surrendered our old vehicle and drove off in our new Genesis G80, and we were very pleased on the whole process. Unfortunately that was the end of any positive interaction with Hyundai or Hyundai Finance. South Shore Hyundai never advised us that they needed to sell the vehicle we returned before they can submit us the last bill. We only found out this information because we never received our last bill, and called the toll free number. We returned our original lease in May of 2017 and continued to make our monthly payments through July 2017, at which point Hyundai Finance advised us to stop paying on the vehicle until we receive our final bill. We never received our final bill and we were alerted by Experian that there was a negative report submitted by Hyundai Capital America for non-payment. We immediately called the toll free number and were met with a rude customer service representative, who point blank said deal with the blemish on your credit report and hung up on me. We called back to report the disrespect and were advised that there was not any managers or supervisors available to deal with any of our concerns. We were advised to write a letter to a special department to dispute the negative report to the credit bureaus and made a partial payment to the balance pending the review ad possible adjustment. It is important to mention that we always initiated all calls with Hyundai Financial, as they never called us concerning this matter. Hyundai Financial would be inconsistent with answering our simple question: How long does the process take? Finally they submitted us an answer via mail and simply said, after reviewing your dispute Hyundai Financial believes that they reported correctly and if we need to appeal please mail our dispute with new supportive information. With our written dispute we also mailed supportive evidence, specifically the unopened bills they sent to the wrong address. I feel lost at this point and we have been enrolled in Autopay with Hyundai Finance throughout the length of the lease (32 months) and I am also currently enrolled in Autopay with our new leased vehicle through Genesis Finance. Please be aware of this dealership, and also do not expect much from their Financial Department either. Shadiness will not get any company far and it feels horrible to not be appreciated as a valued customer. Sincerely, Ivy Nunez More

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Friendly Service I had great service while purchasing a car at South Store Hyudai. Ronald and the team were exceptional in service and finding a car that meets my need I had great service while purchasing a car at South Store Hyudai. Ronald and the team were exceptional in service and finding a car that meets my needs. So appreciative of the experience! More

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Saving money. I wanted something more gas efficient, and I found the ionic online, I was curious about an electric version but this version is less hassle, just lik I wanted something more gas efficient, and I found the ionic online, I was curious about an electric version but this version is less hassle, just like the car purchase at south shore, I think I spoke to arrest 10 people, all helpful. And thanks also to Allan whose name isn't clickable on here. More

by unctarheelfan Verified Customer Verified Customer

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Satisfaction of Service Both Robert and Troy were very attentive, polite, and informative. Robert did so to get me to lease the car and Troy helped with Blue Link and made su Both Robert and Troy were very attentive, polite, and informative. Robert did so to get me to lease the car and Troy helped with Blue Link and made sure I understood what to do. They both made sure that I am clear about the features of the car. Robert checked up on me by calling to find out how I am enjoying my new car. More

by dormaeford Verified Customer Verified Customer

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good job the deal was smooth and everything turned out to be great.....good experience.. great great great great great great great great great great great grea the deal was smooth and everything turned out to be great.....good experience.. great great great great great great great great great great great great.. excellent More

by kyle.0101 Verified Customer Verified Customer

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great experience Salesman showed me and explained features of all vehicles . He was very friendly and helpful. He answered all my questions and showed me the car featu Salesman showed me and explained features of all vehicles . He was very friendly and helpful. He answered all my questions and showed me the car features in detail. Everyone was friendly and professional. This is my second Hyundai purchase More

by cyaclark Verified Customer Verified Customer

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Excellent service I bought my used explorer from Hyundai South shore merrick valley stream and the Service at sunrise valley stream was more Better. It was excellent s I bought my used explorer from Hyundai South shore merrick valley stream and the Service at sunrise valley stream was more Better. It was excellent services More

by dalnes Verified Customer Verified Customer

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This dealership deserves 10 stars !! I had my reservations about ever entering a car dealership again after three very unpleasant experiences some years ago. I have to confess that I wa I had my reservations about ever entering a car dealership again after three very unpleasant experiences some years ago. I have to confess that I was quite surprised when I entered South Shore Hyundai. I was greeted as soon as I walked in the door by Mitch Zaitz. I was honest and upfront, told him of my concerns of being pressured and harassed as I was a few years ago. I was just there to browse and obtain some information on leasing versus financing. I never thought I would leave the dealership in a new car that very same day. He and the manager, Robert Betts, literally bent over backwards until the price was exactly what I could afford. I really did not believe leasing a new car could be so easy! The gentleman in finance, Kwesi Gyasi, was just as accommodating and exceptionally pleasant. All in all, it was a very good experience with no pressure and no complications. If you are looking to buy or lease a car, don’t hesitate to walk into South Shore Hyundai. More

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Professional, polite, knowledgeable, and helpful My son and I went to South Shore just to browse and wound up buying an Elantra sport! We were doing our shopping process by going to several dealershi My son and I went to South Shore just to browse and wound up buying an Elantra sport! We were doing our shopping process by going to several dealerships before stopping at South Shore. We met Troy Pitt at the door and he showed us exactly what my son was looking for. Professional, polite, knowledgeable, and helpful he along with Robert Betts made us an offer that we couldn't refuse. These two gentlemen along with John Rodriguez in financing made the whole buying experience worthwhile. My son left your dealership with the biggest smile in his new Elantra sport. Kudos to all the people involved in our process! This is my second experience with this dealership leasing an Elantra there 2 years ago! I would certainly recommend this place to anyone!!! Thank You!!! More

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My experience Excellent assistance while leasing a car. Mitch could not have been more helpful. I will definitely recommend Mitch and the dealership to all my fri Excellent assistance while leasing a car. Mitch could not have been more helpful. I will definitely recommend Mitch and the dealership to all my friends. More

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