Robert Betts | Page 4

excellent experience at South Shore great customer service here at South Shore Hyundai. NikI was honest and didn't play any games. I went to numerous dealers and all they did was play th great customer service here at South Shore Hyundai. NikI was honest and didn't play any games. I went to numerous dealers and all they did was play the number game. thank you Nike and South Shore Hyundai. More

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New car We had a very nice experience shopping for our new car at this dealership and would recommend it to our friends and family members anytime. We had a very nice experience shopping for our new car at this dealership and would recommend it to our friends and family members anytime. More

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2018 Tucson purchase This dealership and my sales associate johnathan made the entire buying process smooth and easy. They were very helpful obtaining financing at a good This dealership and my sales associate johnathan made the entire buying process smooth and easy. They were very helpful obtaining financing at a good rate and working with my insurance to get all the proper paperwork. They gave me a fair price and delivered on everything they promised. I was quite satisfied with the experience More

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Professional, Knowledgable, Courteous, NOT PUSHY This is my 6th time buying or leasing a Hyundai Santa Fe. As much as the car sells itself, it's also about the people who work there. Rob Betts is the This is my 6th time buying or leasing a Hyundai Santa Fe. As much as the car sells itself, it's also about the people who work there. Rob Betts is the ultimate sales person and I have done every single deal with him. He is extremely professional, knowledgable, plus a super nice likable guy .He will do everything possible to get your numbers to where they need to be and get every incentive that they have to get you into the vehicle you want. I cannot say enough about him. He is a huge part of wehy i stay with Hyundai. He had Ronald Jones deliver our vehicle. He showed us all of the features of the car,and he was super patient and didn't mind repeating it if I did not understand or needed to try it out. .He was such a pleasure to have spent the time it takes to deliver a vehicle and made sure everything was taken care of including trading in my old car. This time I had the pleasure of having Falysha Pierre-Lys do my financing and final paperwork. She was so great and funny and smart and the thing I loved the most is she was not pushy at all. She explained everything and was so knowledgeable and also was not trying to force me or guilt me into buying additional coverage. I will keep my loyalty to Hyundai and when my lease is up I will be calling Rob to set me up. Great great dealership and I highly recommend it. More

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Purchased new car Excellent customer service! Stephanie helped me with all I needed. She was very professional at all times and was there for me from the beginning to t Excellent customer service! Stephanie helped me with all I needed. She was very professional at all times and was there for me from the beginning to the end. More

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Best dealership in the city They made my first car buying experience the best. I want yo get my second from here too. Ask for stephanie, fast, reliable and professional . They made my first car buying experience the best. I want yo get my second from here too. Ask for stephanie, fast, reliable and professional . More

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BE AWARE OF EARLY LEASE RETURN SCAM We were solicited by South Shore Hyundai to return our lease 4 months before the maturity date. When we went to view vehicles we dealt directly with t We were solicited by South Shore Hyundai to return our lease 4 months before the maturity date. When we went to view vehicles we dealt directly with the sales manager Mr. Robert Betts who was able to give us a great deal on a new Genesis G80. We were made to believe that it would be an even exchange and would not incur a fee associated with the early return of the lease. We surrendered our old vehicle and drove off in our new Genesis G80, and we were very pleased on the whole process. Unfortunately that was the end of any positive interaction with Hyundai or Hyundai Finance. South Shore Hyundai never advised us that they needed to sell the vehicle we returned before they can submit us the last bill. We only found out this information because we never received our last bill, and called the toll free number. We returned our original lease in May of 2017 and continued to make our monthly payments through July 2017, at which point Hyundai Finance advised us to stop paying on the vehicle until we receive our final bill. We never received our final bill and we were alerted by Experian that there was a negative report submitted by Hyundai Capital America for non-payment. We immediately called the toll free number and were met with a rude customer service representative, who point blank said deal with the blemish on your credit report and hung up on me. We called back to report the disrespect and were advised that there was not any managers or supervisors available to deal with any of our concerns. We were advised to write a letter to a special department to dispute the negative report to the credit bureaus and made a partial payment to the balance pending the review ad possible adjustment. It is important to mention that we always initiated all calls with Hyundai Financial, as they never called us concerning this matter. Hyundai Financial would be inconsistent with answering our simple question: How long does the process take? Finally they submitted us an answer via mail and simply said, after reviewing your dispute Hyundai Financial believes that they reported correctly and if we need to appeal please mail our dispute with new supportive information. With our written dispute we also mailed supportive evidence, specifically the unopened bills they sent to the wrong address. I feel lost at this point and we have been enrolled in Autopay with Hyundai Finance throughout the length of the lease (32 months) and I am also currently enrolled in Autopay with our new leased vehicle through Genesis Finance. Please be aware of this dealership, and also do not expect much from their Financial Department either. Shadiness will not get any company far and it feels horrible to not be appreciated as a valued customer. Sincerely, Ivy Nunez More

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Friendly Service I had great service while purchasing a car at South Store Hyudai. Ronald and the team were exceptional in service and finding a car that meets my need I had great service while purchasing a car at South Store Hyudai. Ronald and the team were exceptional in service and finding a car that meets my needs. So appreciative of the experience! More

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Saving money. I wanted something more gas efficient, and I found the ionic online, I was curious about an electric version but this version is less hassle, just lik I wanted something more gas efficient, and I found the ionic online, I was curious about an electric version but this version is less hassle, just like the car purchase at south shore, I think I spoke to arrest 10 people, all helpful. And thanks also to Allan whose name isn't clickable on here. More

by unctarheelfan Verified Customer Verified Customer

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Satisfaction of Service Both Robert and Troy were very attentive, polite, and informative. Robert did so to get me to lease the car and Troy helped with Blue Link and made su Both Robert and Troy were very attentive, polite, and informative. Robert did so to get me to lease the car and Troy helped with Blue Link and made sure I understood what to do. They both made sure that I am clear about the features of the car. Robert checked up on me by calling to find out how I am enjoying my new car. More

by dormaeford Verified Customer Verified Customer

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