Robert "Bob" Jenkins | Page 3

Amazing From the moment that I walked in the door, it was Non-Stop professionalism. The staff was welcoming and friendly. They made sure to explain everything From the moment that I walked in the door, it was Non-Stop professionalism. The staff was welcoming and friendly. They made sure to explain everything making you comfortable with your decisions. Overall great experience. More

Report | Print

Ok dealership It was a good learning experience . I would say that they were as pleasant as they could be for the large dealership. Would i go through the headache It was a good learning experience . I would say that they were as pleasant as they could be for the large dealership. Would i go through the headache of buying a 🍋 and then trading it for a new car at the same place? No. But people were mostly helpful and supportive . More

Report | Print

Always excellent service ! Thanks to Bob Jenkins and the service crew my repairs are always handled in a timely and professional manor. Mr Jenkins keeps me informed of the progr Thanks to Bob Jenkins and the service crew my repairs are always handled in a timely and professional manor. Mr Jenkins keeps me informed of the progress being made and the cost estimate of the repair. He is top notch! More

Report | Print

Customer satisfaction 100% They treat you like family. I’m very satisfied and appreciate good service.My car was ready in time, clean and waiting for me. I used the night deposi They treat you like family. I’m very satisfied and appreciate good service.My car was ready in time, clean and waiting for me. I used the night deposit box which was also a nice conv. More

Report | Print

Service for road trip Bob Jenkins always gets it done as quickly as possible No hassle Not trying to sell service I don’t need Always takes Me on the day and time nee Bob Jenkins always gets it done as quickly as possible No hassle Not trying to sell service I don’t need Always takes Me on the day and time needed More

Report | Print

BATTERY CHANGED IN A TIMELY MANNER I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP START, THE TIME WAS APPROPRIATE AS WELL AS WHEN WAITING FOR THE BATTERY CHANGE. AGAIN, BOB JENKINS IS ALWAYS "ON TOP" OF EVERYTHING, More

Report | Print

Excellent service department Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part availab Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part available was in Charlotte, so it was overnighted to Schumacher. Fixed the problem. Three weeks later, another coolant leak and tow. It was diagnosed as the part that was just replaced. They were able to get another one and installed it, at no expense to me, with no hassle whatsoever; they stood behind the GM part warranty. I Aam ALWAYS treated professionally by Bob Jenkins, the service advisor. I really appreciate that Schumacher provides "courtesy car" service when my vehicle needs to be left at the dealership for an extended period; otherwise I would be stranded! More

Report | Print

Satisfied customer Most professional and knowledgeable sales approach. Salesman was not pushy and took the time to explain the features of the vehicle. Calm quiet atmosp Most professional and knowledgeable sales approach. Salesman was not pushy and took the time to explain the features of the vehicle. Calm quiet atmosphere to discuss the deal. More

Report | Print

2014 buick encore i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time. i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time. More

Report | Print

CAR REPAIR AND MAINTENANCE My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to m My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to make an appointment and told I was due for a transmission flush. When I arrived the next day Bob told me I had another 9k before flush was needed. He saved me the $180+. He could have said nothing and taken my money. Needless to say Bob has always taken care of me these last 10 years. Thanks Bob More

Report | Print