Robert Bridges | Page 9

I had a great experience at Audi Des Moines. It was a smooth process from start to finish, which was important coming from the Minneapolis area. Robert was prompt to call me back regarding the Q7 I was smooth process from start to finish, which was important coming from the Minneapolis area. Robert was prompt to call me back regarding the Q7 I was interested in. The friendliness and professionalism and quality of the car (great photos) is what brought me down. My 3 local Audi dealers did not have much for Q7s and this was perfectly appointed. It really was a great experience and I'm very satisfied with the car and the follow-up from Audi Des Moines. Thank you to Robert! More

by JonPalmeri Verified Customer Verified Customer

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Car shopping experience was great. They answered all my questions and my needs in what I wanted. Looking forward to doing business again with AUDI DES MOINES. questions and my needs in what I wanted. Looking forward to doing business again with AUDI DES MOINES. More

by akhanna42 Verified Customer Verified Customer

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I had to ask for help and wait for assistance when first walked in to look at makes and models. I almost just left without anyone saying HI to me. I had no issues with salesman. He was friendly and helpfu walked in to look at makes and models. I almost just left without anyone saying HI to me. I had no issues with salesman. He was friendly and helpful once I came back again to take a second look. We had to ask for the internet advertised interest rate which was better than what was presented to us. That was a bit frustrating. I love my A7. More

by iowamom3 Verified Customer Verified Customer

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Review of trip to Des Moines Audi for purchase of a 2017 Q5 After making a trip to Carousel Motors we decided to look at Des Moines Audi. We were contacted by Rob Bridges on line about his offer to assist. We After making a trip to Carousel Motors we decided to look at Des Moines Audi. We were contacted by Rob Bridges on line about his offer to assist. We notified Rob of our time of arrival. Rob was not there but asked the receptionist to pass us on to another salesperson. Brent took over and welcomed us. The experience was not as expected, or previously experience, in our last two purchases at Litha in the Acura dealership. Very impersonal relationship with the salesman and felt that we were passed on by the receptionist as opposed to the contact made by Rob. We were not treated as buyers but more like lookers. We made an offer on the first car that we drove and there was no negotiation but only a "this is it" counter offer. Because we felt this was the right car we went ahead and purchased. The finance person was called out to sell a car while we waited. We were told that there was only one key and the suggestion was made that we should go to Carousel and purchase another for $600. When we went back to the lot to review the car once again the car buyer for the dealership came out and had located the second key for us (the only sign that anybody was listening or customer focused.) This was the most impersonal experience I have ever had at a dealership; at 72 years old there have been many. I currently lease a Acura MDX from your dealership. If this treatment were to be consistent when I come back I would be very disappointed and therefore I am not recommending your dealership. Areas of dissatisfaction: 1. Customer pass off by the receptionist rather than en explanation and comment from Rob 2. Lack of vehicle information or interest in building a relationship by the salesman 3. Take this or leave it attitude on offer 4. Vehicle could not be taken because GPS was not updated. Service found a problem with the display and it took a week from the purchase date to get the car delivered. 7 days of interest! No communication during those 7 days on when we would get the car other than us calling Brent. I hope that this information can be used to address improvements as we like Audi vehicles and think that the auto should be respected by a high level of consistent customer service. Gary and Judy Nesteby More

by gary nesteby Verified Customer Verified Customer

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Very nice and pleasant dealership. Rob was completely knowledgeable on the vehicles and we bought a new Q7. Liked the interior and ride of the Q7 over a BMW knowledgeable on the vehicles and we bought a new Q7. Liked the interior and ride of the Q7 over a BMW More

by Markmeyer333 Verified Customer Verified Customer

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Purchase Audi A6 Rob Bridges was great to work with on the purchase of the 2017 Audi A6. Picking up the car on 7/29 where I will meet him in person. He was was very Rob Bridges was great to work with on the purchase of the 2017 Audi A6. Picking up the car on 7/29 where I will meet him in person. He was was very professional and helpful during the entire transaction. More

by drhudson52 Verified Customer Verified Customer

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Wear Masks WE wished we would have asked if Rob and Aleksandr would wear a mask.. Also could not understand Aleksandr very well. Otherwise thought the deale WE wished we would have asked if Rob and Aleksandr would wear a mask.. Also could not understand Aleksandr very well. Otherwise thought the dealership was great. More

by schapman33 Verified Customer Verified Customer

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Great experience Our second purchase with Rob, and it went as I expected. Rob was great to work with and Aleksandr was professional and explained things well. Our second purchase with Rob, and it went as I expected. Rob was great to work with and Aleksandr was professional and explained things well. More

by toni10 Verified Customer Verified Customer

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Dealing with Rob and Alex was easy and fair. Would have no problem buying another car from them. Dealt with Robin in service. Was very helpful and pleasant. Also Tim Taylor was awesome with extra help on p no problem buying another car from them. Dealt with Robin in service. Was very helpful and pleasant. Also Tim Taylor was awesome with extra help on parts and went out of his way to help. More

by pd643 Verified Customer Verified Customer

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Good experience with friendly staff. Went to Audi of Des Moines to purchase a car. Throughly enjoyed the experience with friendly and helpful staff. I would recommend them to anyone looki Went to Audi of Des Moines to purchase a car. Throughly enjoyed the experience with friendly and helpful staff. I would recommend them to anyone looking for a new or used car. More

by ian.kcpracing Verified Customer Verified Customer

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