Robert Brown | Page 8

Walt Massey Chevrolet Marion responded

We’re sorry to hear about this and understand how frustrating that is. That’s not the experience we want for our customers, especially when you specifically asked for something to be checked. Our General Manager, Dan Schian, will be reaching out to learn more and help address this. If you’d like to speak with him directly, he can be reached at 870-771-4566 so we can work toward making this right.

Walt Massey Chevrolet Marion responded

That’s great to hear. Getting you in and out the same day while providing consistently great service is exactly what we aim for. We appreciate your continued trust and look forward to helping you again.

Walt Massey Chevrolet Marion responded

We appreciate you taking the time to share this feedback. We understand how changes can impact long-time relationships, especially when expectations are shaped by years of great service. Your experience and trust matter to us, and we want you to feel confident that the level of care you were accustomed to continues. We’re committed to clear communication, transparency around services and pricing, and making sure concerns are addressed thoroughly and personally. Your upcoming visit will give us the opportunity to review everything, explain what was done, and resolve the remaining issues. Our goal is to rebuild that confidence and ensure you leave feeling taken care of, just as you expect. Thank you for giving us the opportunity to make this right.

Walt Massey Chevrolet Marion responded

We’re sorry for the confusion and understand why this experience was frustrating, especially given the history you’ve had with tire rotations being included in the past. Expectations matter, and it’s clear we should have communicated the policy more clearly before proceeding so you could make an informed decision. That’s not the level of customer experience we want to deliver. Dan Schian, our General Manager, would like the opportunity to connect with you directly to review what happened and discuss this further. He can be reached at 1 (404) 542-4983, and we appreciate you bringing this to our attention so we can work toward a better experience moving forward.

Walt Massey Chevrolet Marion responded

Exactly how it should be. Smooth scheduling, quick check-in, on-time completion, and an easy checkout make all the difference. We appreciate you sharing your experience and are glad everything went just right.

Walt Massey Chevrolet Marion responded

We’re sorry for the delay and understand how frustrating that is, especially for an early appointment. That’s not the experience we want for our customers, and your feedback is important. We’d appreciate the opportunity to learn more and address this directly—please reach out to us so we can make this right moving forward.

Walt Massey Chevrolet Marion responded

Glad to hear your visits have consistently been handled professionally. We appreciate you coming back and look forward to seeing you next time.

Walt Massey Chevrolet Marion responded

Great to hear Robert consistently takes such good care of your family. We appreciate your trust and look forward to helping with your service needs in the future!

Walt Massey Chevrolet Marion responded

We’re glad to hear your visit was quick and convenient! It’s great knowing the service met your expectations—we look forward to seeing you again.

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience with the sales department. That’s not the impression we want to leave. We appreciate you sharing this and would like the opportunity to learn more so we can make things right—please reach out to us directly.