Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown | Page 9

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

Contact Me
4.6
104 Reviews

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

Dealership Experience

15 yrs, 11 mos

Industry Experience

47 yrs, 3 mos

Languages Spoken

English English

4.6

104 Reviews

Write a Review

104 Reviews of Robert Brown

July 30, 2025

Dealership Rating
Employee Rating

Good-- however- my info screen is not working. Hopefully I can figure out how to restore it. More

by N.C.SAVAGE8643
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

Jul 31, 2025

Walt Massey Chevrolet Marion responded

Thanks for the feedback! We’re glad to hear things went well overall, but sorry to hear about the issue with your info screen. If you need any help getting it restored, feel free to reach out—we’re happy to assist!

July 30, 2025

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Employee Rating

For some reason they didn't have me in the system as I was told I was but they immediately scheduled me in and took care of my problem while I was there. More

by Cut6800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Walt Massey Chevrolet Marion responded

We appreciate your patience and understanding! While we're sorry for the initial mix-up, we're glad the team was able to get you taken care of quickly and efficiently. Thanks for giving us the opportunity to make it right!

July 28, 2025

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Employee Rating

Liked that the waiting room had free water and popcorn but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to More

by glenda.carroll57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 30, 2025

Walt Massey Chevrolet Marion responded

We appreciate your feedback and are glad to hear you had a good overall experience. You’re absolutely right—the waiting area is for our guests, and your input on the TV situation is valid and noted. We'll use this as a reminder to always put our customers' comfort first. Thank you for bringing it to our attention!

July 28, 2025

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Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

by MGP032266
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

Jul 30, 2025

Walt Massey Chevrolet Marion responded

We love hearing this! Ana and Robert will be thrilled to know their efforts made such a great impression. We’re lucky to have them on the team and appreciate you trusting us with your service needs!

July 25, 2025

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I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn More

by ynelson2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Frank Wallace , Amber Barnes, David Mckee

Jul 28, 2025

Walt Massey Chevrolet Marion responded

We understand your concerns and appreciate you taking the time to share them. While the timing of the recall was unfortunate, we want to assure you that your feedback has been taken seriously. Our General Manager, Dan Schian, has spoken with you personally to help address your concerns, including offering a goodwill gesture and ongoing direct support. We value your loyalty over the years and are committed to earning back your trust moving forward.

Jul 28, 2025

ynelson2 responded

More information regarding this. I went to the dealership a couple of times inquiring about the recall. I didn’t want to risk driving an unsafe vehicle. I was told they could not do it yet. Being GM’s patch was changing the oil to a higher viscosity engine oil. I went to the dealer again on July 2, 2025 to inquire about the recall. Once again I was told, cannot do it. I asked the get the oil changed to the recommended oil. I was told they could not do it. So I approached the man that sold me the truck. He offered me $12K less than I paid for it. Keep in mind that it is less than three months since I bought it and has only 2,500 miles. He finally said he could offer $50k. A $10k hit. I traded the defective vehicle out of fear of driving it. So last week, General Manager Dan Schian calls me and offers me $500 to make this a Holly Chevrolet review. I declined the BS goodwill offer. It started with Holly. But Walt Massey Chevrolet now owns it. That was an insult and shows total lack of integrity. And to my surprise, the Federal Safety Recall was completed the day I traded it in. How deceptive can you get. Dishonesty is not a good business practice. NTSB and General Motors will be hearing from me and possible legal counsel.

July 18, 2025

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They took care of my flat very efficiently. I picked the car up on Monday AM. More

by dan@gmail.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

Jul 19, 2025

Walt Massey Chevrolet Marion responded

Glad we could get your flat taken care of quickly and efficiently! We appreciate you trusting us with your vehicle.

July 18, 2025

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Employee Rating

The dealership is a very good place to go for repair our cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! More

by GARYTAYLOR0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert’s assistants does great too

Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re grateful for your kind words and continued trust! It’s great to hear Robert has been dependable and thorough with your repairs, and that our team has made you feel welcome. We appreciate you choosing us!

July 17, 2025

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Robert had been outstanding since I started my service with Holly. Always checking and given updates on the work that’s needed on your vehicle before the service is started More

by FAYE6766@att.net
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2025

Walt Massey Chevrolet Marion responded

It’s wonderful to hear how consistently Robert has taken care of you since the beginning! Keeping you informed and updated is a priority for us, and we’re glad he’s made your service experience a great one.

July 16, 2025

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Ana - great customer service. They went over and above to make me happy! I highly recommend this service department! More

by ACUPPLES73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re glad Ana provided great service and appreciate your patience as we worked to resolve the issue. We value your feedback and the opportunity to make things right.

July 16, 2025

Dealership Rating
Employee Rating

I have been pleased with all interactions and the service I have received since purchase of my vehicle in August 2018. I am glad to see the staff that I have trusted over the years have stayed with the deale More

by jeanieumstot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Rowand, sales, deceased, honest Christian man

Jul 19, 2025

Walt Massey Chevrolet Marion responded

It means so much to hear that you’ve continued to trust us over the years, even with the change in ownership. We’re especially grateful that you choose to drive an hour for service—your loyalty and confidence in the team truly mean the world to us!

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