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Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown | Page 7

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

Contact Me
4.6
104 Reviews

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

Dealership Experience

15 yrs, 11 mos

Industry Experience

47 yrs, 3 mos

Languages Spoken

English English

4.6

104 Reviews

Write a Review

104 Reviews of Robert Brown

October 13, 2025

Dealership Rating
Employee Rating

I always receive great service! Everytime you walk through the door, you're treated like family. I wouldn't take my vehicle anywhere else. More

by stacibrooks74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

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Oct 19, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear you always feel like family when you visit! That’s exactly the experience we strive to provide. Thank you for your loyalty and for trusting us with your vehicle!

October 06, 2025

Dealership Rating
Employee Rating

The dealership is very professional and helpful i would definitely recommend them to friends and family. More

by dnesbitt34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes, James Ford, Chad Willits

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Oct 06, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you had such a positive experience! Thank you for your kind words and for recommending us to your friends and family.

October 06, 2025

Dealership Rating
Employee Rating

Qick and very good at communicating what was going on with the vehicle during service. More

by ldcahensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

Walt Massey Chevrolet Marion responded

We’re happy to hear our team kept you informed and made the service process quick and smooth. Thanks for sharing your experience!

October 03, 2025

Dealership Rating
Employee Rating

My service was great I will coming there for service the service people were nice and friendly More

by parteewillie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you had a great experience with our friendly service team! We look forward to seeing you again for your next visit!

October 02, 2025

Dealership Rating
Employee Rating

Robert got my truck in and out very quickly with everything I needed done so I could get back to work. More

by dschian78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

Walt Massey Chevrolet Marion responded

We’re happy to hear Robert took great care of you and got your truck serviced quickly so you could get back to work. Thanks for sharing your experience!

September 28, 2025

Dealership Rating
Employee Rating

Took to long to fix my wife’s SUV. But all I can say is that Robert is tge best guy you can have. Y’all need a bigger shop and more mechanics. More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Walt Massey Chevrolet Marion responded

We appreciate your patience and feedback. We’re glad Robert took such great care of you, and we’ll be sure to share your kind words with him. Thank you for the suggestion—we’ll keep it in mind as we work to improve.

September 23, 2025

Dealership Rating
Employee Rating

Has been at the dealership 3 times now and most recently over a month. I understand the techs get paid flat rate, but I've been waiting forever on my truck. Everytime I call to get it checked on I keep gett More

by Brock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 01, 2025

Walt Massey Chevrolet Marion responded

We’re sorry for the delay and understand your frustration. Our team is still working to resolve the issue, and Ana will remain your direct contact to keep you updated. Going forward, Robert will personally handle your vehicle to ensure consistency.

September 17, 2025

Dealership Rating
Employee Rating

Great customer service. Does good work and very helpful with keeping appointments. I will use them again and recommend all you ask. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Walt Massey Chevrolet Marion responded

We’re glad you had a great experience with helpful service and reliable scheduling. We appreciate your recommendation and look forward to seeing you again!

September 11, 2025

Dealership Rating
Employee Rating

Spent 2636. 36 for work that didn’t fix the problem. After 8 days at your shop. Business at Walt Massey is no more. More

by PBbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re very sorry your repair experience left you feeling this way. Our General Manager, Dan Schian, would like to speak with you directly to review what happened and work toward a resolution. Please call him at your convenience so we can address your concerns.

September 08, 2025

Dealership Rating
Employee Rating

For a small dealership it has always given us exceptional service equal or better than the large dealership we do business with Very accommodating to out time schedule More

by Mbriggs2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes, Kelly Sexton, Haven’t any management issues

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Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear our team has provided service that rivals larger dealerships while also accommodating your schedule. We appreciate your trust and look forward to continuing to serve you!

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