Robert Buchanan
Robert Buchanan at Criswell Maserati - Alfa Romeo

Robert Buchanan | Page 12

Sales Manager rbuchanan@criswellauto.com

Criswell Maserati - Alfa Romeo

19570 Amaranth Drive
Germantown, MD 20874

Contact Me
5.0
125 Reviews

Sales Manager (240) 252-5800 rbuchanan@criswellauto.com Rob has over 20 years of experience in the automotive industry which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo. He also has an extensive background in the pre-owned market as well as the finance side of things. He resides with his family in Middletown, MD which he has called home for 35 years. In his free time, he enjoys playing golf, fishing, catching an Orioles game, watching a good movie, or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.

Dealership Experience

10 yrs

5.0

125 Reviews

Write a Review

125 Reviews of Robert Buchanan

December 24, 2015

Dealership Rating

Fantastic Buying Experience Every single person I dealt with at the dealership was superb. From the porters to the finance department, and everyone in between. Mo, Robert, and Om More

by JH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Calderone, Mo Keita, Omar Stwodah

Jan 02, 2016

Criswell Maserati - Alfa Romeo responded

JH, Thanks for the great review. We are glad you decided to visit us from Virginia. To your point we try to make the buying experience as it should be when buying these types of cars...fun!!! It was a pleasure doing business you and your wonderful new family. We look forward to seeing you in the future as well. Thank you for the opportunity to sell you a car. The Criswell Maserati Team.

November 24, 2015

Dealership Rating
Employee Rating

One of my best purchasing decisions This was my third purchase from this dealership and my best to date. My sales consultant Mr. Abiola Akintunde was very attentive to my needs and a ple More

by Vpbs11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abiola Akintunde, Scott Oliver, Omar Stwodah

Nov 24, 2015

Criswell Maserati - Alfa Romeo responded

James H, Thank you for this great review. We are happy that you keep coming back and back and back!!! I think this purchase will fullfill everything you have been trying to accomplish with each new vehicle. Have a great holiday and see you when you get the Cilajet applied. Best regards, The Criswell Maserati Team

November 03, 2015

Dealership Rating

Great to do business with Alberto responded to my initial internet inquiry promptly and has been very delightful to work with. There is no pressure in the process and he nicely More

by Bin X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano , Omar Stwodah

Nov 11, 2015

Criswell Maserati - Alfa Romeo responded

Bin, Thank you for your review. We know you can choose from several dealers when buying a car like this. We try to make our buying process as easy as possible. We are glad we had the car in stock you wanted, which is another reason we keep such a big inventory. Thanks for noticing!! The Criswell Maserati Team

September 23, 2015

Dealership Rating

Best car buying experience so far!!! Mo was very professional and knowledgeable. He was very attentive and helpful and answered to all my questions! I purchase my car at a fair price and More

by AB1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mo Keita, Omar Stwodah

Oct 03, 2015

Criswell Maserati - Alfa Romeo responded

AB1973, Thank for your review. Mo is new to our team and we feel as if he is a good fit to how we sell cars and our overall culture. We try to make the buying process easy so you can get on and enjoy your fine piece of machinery you just purchased. We think you are pretty awesome too!! Best regards, The Criswell Maserati and Alfa Romeo Team

Sep 23, 2015

Criswell Maserati - Alfa Romeo responded

AB1973, Thank for your review. Mo is new to our team and we feel as if he is a good fit to how we sell cars and our overall culture. We try to make the buying process easy so you can get on and enjoy your fine piece of machinery you just purchased. We think you are pretty awesome too!! Best regards, The Criswell Maserati and Alfa Romeo Team

September 20, 2015

Dealership Rating

fun and awesome from Start to Finish Hello all , Abiola Akintunde was my sales representative for my New Alfa Romeo 4 C . He was very friendly, informative and professional . I am e More

by Joet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano , Abiola Akintunde, Scott Oliver, Omar Stwodah

Oct 03, 2015

Criswell Maserati - Alfa Romeo responded

Joe, Thanks for a great review. That mean a lot to us from another car guy!!! I know it was a tough decision on which color to get but I think you got the right one. Last and not least thanks for saying we are cool; we don't hear enough of that. Great plug for your business too!! Best regards, The Criswell Alfa Romeo Team

Sep 23, 2015

Criswell Maserati - Alfa Romeo responded

Joe, Thanks for a great review. That mean a lot to us from another car guy!!! I know it was a tough decision on which color to get but I think you got the right one. Last and not least thanks for saying we are cool; we don't hear enough of that. Great plug for your business too!! Best regards, The Criswell Alfa Romeo Team

Sep 23, 2015

Joet responded

ok guys; I hope this message gets listed for your team . I appreciate everything

September 07, 2015

Dealership Rating

GREAT EXPERIENCE COMPARING TO MASERATI OF ARLINGTON GREAT PEOPLE, GREAT BUSINESS, GREAT CAR, GREAT EXPERIENCE. STRONGLY RECOMMEND!!!!!! I WILL BUY ANOTHER MASERATI FROM THIS DEALER IN NEAR FUTURE. ROBE More

by raychan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abiola Akintunde

Sep 07, 2015

Criswell Maserati - Alfa Romeo responded

Ray, Thank you for the review. All of us at Criswell Maserati are glad we could trade you out of your car and get you in the Ghibli that you deserve. We also appreciate your candidness and straight forwardness. Buying a car should be fun!! Thank you again, The Criswell Maserati Team

September 04, 2015

Dealership Rating

Excellent Service. Excellent car Placed in inquiry into Criswell, and Albert responded to me early the next day. Received outstanding customer service from Albert, who was straight an More

by Jared C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano , Omar Stwodah

Sep 07, 2015

Criswell Maserati - Alfa Romeo responded

Jared, Thank you for your review. Thank you for making the trip down to see our vehicle. We realize you have many choices so we do our best to put our best foot forward. Your car will be ready soon so enjoy this holiday extended weekend and see you soon!! Best regards, The Criswell Maserati Alfa Romeo Team

September 04, 2015

Dealership Rating

Absolutely The Best ! Don't go anywhere else. Mo Keita and Robert Buchanan are an absolute pleasure to deal with... professional, courteous and knowledgeable. There at least 5 Maserati Dealers clo More

by Bleudogger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mo Keita

Sep 04, 2015

Criswell Maserati - Alfa Romeo responded

Bleudogger, Thank you for your review. We all are happy to hear the ride back was enjoyable in your new Granturismo. We know you have choices when buying this type of vehicle so we try to make the experience as memorable as the vehicle you are buying. Best regards, The Criswell Maserati Team

September 02, 2015

Dealership Rating

First Class Service and Product Alberto Zamorano and his team of professionals provide First Class service. After having the Maserati Quattroporte 2015 for five days, I can say with More

by implant123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano , Omar Stwodah

Sep 02, 2015

Criswell Maserati - Alfa Romeo responded

implant123, Thank you for your great review. We appreciate your continued patronage. We are happy you are impressed with the new design of the Quattroporte vs. the one you traded in. We are also glad to hear the sales process was what you expected. Thank you again and see you in service in about a year! Best regards, The Criswell Maserati Team

August 03, 2015

Dealership Rating

Great dealing experience Albert is very helpful and warm! I lived in the center of PA, there is no Maser retailer nearby. I contacted with several dealers and then decided to More

by ls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano , Omar Stwodah

Aug 03, 2015

Criswell Maserati - Alfa Romeo responded

Is, Thank you for your review. We know you have many choices between here and PA and we are happy to see that we were able to meet your expectations. Being an old BMW dealer we especially like that you traded in your BMW for a Maserati too. Thank you again for the review and good luck in your studies. Best regards, The Criswell Maserati Team

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