Robert Buchanan

My experience at Criswell Alfa Romeo was seamless ! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! More

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Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the v exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way! More

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I have bought many vehicles over the years, this experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which is 2 and a half hours from our home. I started the process via email with the sales manager Robert. He was straightforward, and quick to respond. Everything about the price was made transparent. The final price was exactly where I wanted it to be, and in fact Robert found another incentive to lower it further without me asking. We set up a small deposit to hold the vehicle, and set an appointment to travel there the following week. We met with Alberto, who again, was great to work with. He was flexible with my time restraints, and respectful. He answered all of my questions, and went out of his way to make the experience pleasurable instead of stressful as any large purchase can be. Alberto even went as far to personally buff out a small blemish my wife had found, and took the vehicle to fill it with gas for us. At no time did I feel pressured from anyone I dealt with, they made me aware of additional warranties and such as any dealership will, but did not continue to batter me. Alberto followed up the next day to see how our drive home was (It was incredible) and took the time to discuss one issue I experienced. Although my wife was not as big of a part in discussion as I was, Alberto did not ignore her, and I appreciated the respect she was shown as well. If you are looking for a make that is available from them , go to criswell. I am so happy that a deal I had with another dealership closer to me fell through, the experience was a night and day difference . More

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Karifa, was great to work with. Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish. Would highly recommend working with him for anyone looking to purchase an Alfa Romeo. More

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Ethan and his manager were excellent. Got me industry leading deals on my trade in and new Alfa! Got me industry leading deals on my trade in and new Alfa! More

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My experience at the dealership was great with no issues. James made the process easy and clear. James was very transparente and personalized his service to tailor my needs. Will definitely be back! James made the process easy and clear. James was very transparente and personalized his service to tailor my needs. Will definitely be back! More

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I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with warmth and professionalism that set the tone for a truly wonderful experience. Not only did the staff at Criswell Maserati demonstrate unparalleled expertise and knowledge about their vehicles, but they also went above and beyond to ensure that I found the perfect car to suit my needs. Their honesty and transparency throughout the entire process were truly commendable, making me feel confident and secure in my decision. One of the most impressive aspects of my experience was the speed at which they worked to get me into my new vehicle. From test driving to finalizing the paperwork, the team at Criswell Maserati worked efficiently and tirelessly to ensure that I was able to drive off the lot in my dream car in no time. Overall, my experience at Criswell Maserati was nothing short of exceptional, thanks to their outstanding service, honesty, and dedication to providing a top-notch experience for their customers. I highly recommend Criswell Maserati to anyone in search of a luxury car and a dealership that truly values customer satisfaction. More

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Karifa was excellent through the entire process. He was very responsive and had answers to all my questions. It was a wonderful experience working with him and the staff at Criswell. He was very responsive and had answers to all my questions. It was a wonderful experience working with him and the staff at Criswell. More

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Karifa has been an excellent salesperson to work with you. Always responsive and polite. We especially appreciate his positive attitude and hospitality. you. Always responsive and polite. We especially appreciate his positive attitude and hospitality. More

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Criswell is a very professionally ran establishment. James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in meaningful conversation and was extremely courteous when I went to the wrong dealership and ended up arriving 45 minutes past the scheduled appointment time. More

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