Robert Czaplicki | Page 9

Our overall experience at BMW of Ocala was outstanding. If it wasn’t for Lou Tatar, our salesman, we may not of purchased our X4 M 40i. Lou was patient with us and was very kind. Lou had a thorough unders If it wasn’t for Lou Tatar, our salesman, we may not of purchased our X4 M 40i. Lou was patient with us and was very kind. Lou had a thorough understanding of the car and explained all the features clearly to us. James Jupiter was very professional during the negotiations. We are extremely happy with our car. Thank you BMW of Ocala! More

by johnkasberger Verified Customer Verified Customer

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Exceptional with exception of the new policy of not offering loaners No I will not offering loaners No I will not More

by BRUCE_FISHMAN@ICLOUD.COM Verified Customer Verified Customer

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Excellent can't say enough good about the dealership. That's why we have been dealing with them for 18 years That's why we have been dealing with them for 18 years More

by Cancun11 Verified Customer Verified Customer

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Responsive & very through. I love that you offer valet service! That will definitely be a factor in my decision to consider a BMW as my next new car! I love that you offer valet service! That will definitely be a factor in my decision to consider a BMW as my next new car! More

by schri14@gmail.com Verified Customer Verified Customer

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Top notch dealership in every department From the moment you enter you are greeted and accommodated by a great team! you enter you are greeted and accommodated by a great team! More

by philiplinday Verified Customer Verified Customer

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I dropped off my brand new 2023 M340i because there was water inside the headlight lens. The car only had 200 miles on it. It took two days for them to even look at it and they didn't fix anything. water inside the headlight lens. The car only had 200 miles on it. It took two days for them to even look at it and they didn't fix anything. More

by laurenkellar4@gmail.com Verified Customer Verified Customer

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Mr. Czaplicki was very helpful and moved as quickly as possible to assist in getting my family back on the road. Very pleasant experience. Czaplicki was very helpful and moved as quickly as possible to assist in getting my family back on the road. Very pleasant experience. More

by HOWARD3GA@HOTMAIL.COM Verified Customer Verified Customer

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While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon ins conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone “Ocala BMW” I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry” we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise Bedell More

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They treat me very professional but friendly and always try to make sure I am satisfied with the car I pick out try to make sure I am satisfied with the car I pick out More

by DORUNJJ Verified Customer Verified Customer

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I highly recommend BMW of Ocala dealer, has excellent sales manager and team, excellent customer service. sales manager and team, excellent customer service. More

by imadeljassous Verified Customer Verified Customer

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