Robert Damas | Page 8

As always, excellent service Was very pleased that I was given a "loaner" exactly like my SUV. The service and friendliness of the staff is always outstanding. Wouldn't go anywh Was very pleased that I was given a "loaner" exactly like my SUV. The service and friendliness of the staff is always outstanding. Wouldn't go anywhere else. More

by NELLITA44 Verified Customer Verified Customer

Report | Print

Excellence is standard I’ve always received nothing but the best care and service at Mercedes Benz of Cutler Bay. They always go out of their way to ensure all of my needs a I’ve always received nothing but the best care and service at Mercedes Benz of Cutler Bay. They always go out of their way to ensure all of my needs are met. More

by CBJ72 Verified Customer Verified Customer

Report | Print

Excellent service by Robert Damas The process to take another car took to long, the mgr should not talk outloud about very personal info with other people in the room, otherwise he beh The process to take another car took to long, the mgr should not talk outloud about very personal info with other people in the room, otherwise he behaved in a correct manner. My car was returned not as clean as in other ocassions. Robert, as usual a pleasure to work with. He is the reason we still go there for service. More

by Princess Verified Customer Verified Customer

Report | Print

Worst customer service I have encountered Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even ca Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even calling you. They said my car had “dents,” they went ahead and “fixed them” without my permission, without calling me, without even a courtesy call! Worst service! After speaking to General Manager Luis Gutierrez I felt even worse, he says GENERALLY they call you before the repairs. More

by Julissa Verified Customer Verified Customer

Report | Print

Great experience! As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle needed, he is truly awesome at make sure everything is done wright so I don't have return with any other issues concerning with my vehicle. He is also very knowledgeable and a true professional from start to finish. The whole team at the service department is great, from the time I drop off my vehicle to the process of getting my loaner from Ariel Garcia and his team in the loaner department to time I pick up my vehicle everybody is friendly and gracious! I would highly recommend the the service department to family and friends in a heartbeat! More

by AROD Verified Customer Verified Customer

Report | Print

Electric car performance The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions; The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions;and explained and answer it all. I had an excellent experience with Laura Delgado, Robert Damas and James Basto. Thank you so much More

by BEATRIZ0 Verified Customer Verified Customer

Report | Print

Excellent service This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner p This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner program is a great help. More

by ALIET Verified Customer Verified Customer

Report | Print

Efficient, courteous - best for services Robert Damas is efficient, courteous and dependable to get the job done. Very helpful and always follows thru and does thorough check out. Alway Robert Damas is efficient, courteous and dependable to get the job done. Very helpful and always follows thru and does thorough check out. Always returns calls. More

by flkeyssun Verified Customer Verified Customer

Report | Print

Satisfying I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating ev I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating everything. More

by jacob39 Verified Customer Verified Customer

Report | Print

MB of Cutler Bay Bought and service cara there. In my previous visit the dealership did body work covered by my insurance without asking me. This is fraud, as there wa Bought and service cara there. In my previous visit the dealership did body work covered by my insurance without asking me. This is fraud, as there was nothing wrong with the paint, so beware. More

by FERNANDOXMARTINS Verified Customer Verified Customer

Report | Print