Robert Filip

During my recent vehicle purchase, I was assured that the offer for my trade-in vehicle represented the maximum possible value, with the dealership reportedly making a minimal profit on the transaction. Howe offer for my trade-in vehicle represented the maximum possible value, with the dealership reportedly making a minimal profit on the transaction. However, a review of their used vehicle inventory a few days later revealed that my former trade-in was priced $8000 above the amount I received. It is very disheartening to see as someone who has given this dealership so much business over the years. More

by JKY413 Verified Customer Verified Customer

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Awesome, freindly staff! Also the car I bought was so new to the lot, that it hadn't been inspected yet. Even after paying for it, they gave it new breaks, battery, did an oi Also the car I bought was so new to the lot, that it hadn't been inspected yet. Even after paying for it, they gave it new breaks, battery, did an oil change, ect. I mostly worked with Dean Johnson but a couple others as well. Each person who helped was absolutely wonderful and I'm very happy with my new car More

by CAITLINROBICHAUX Verified Customer Verified Customer

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Quick and easy. Sales man was nice, didn't haggle me on the price. Enjoyed it Sales man was nice, didn't haggle me on the price. Enjoyed it More

by KSPORT1234 Verified Customer Verified Customer

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Big Jim was very helpful and was able to provide me a easy experience Big Jim should get a raise. He does all the work. easy experience Big Jim should get a raise. He does all the work. More

by SIMERARO Verified Customer Verified Customer

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Bob actually helped me buy this incredible Rav 4 Prime and endured my driving - not for the faint of heart. It was a very busy day- but I was treated kindly and professionally the entire time and even got and endured my driving - not for the faint of heart. It was a very busy day- but I was treated kindly and professionally the entire time and even got to watch the eagles’ nest - my fave thing to watch. Thank you very much!! More

by GOMOMGO00 Verified Customer Verified Customer

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Good Experience. Luke and the team were easy to deal with and we walked away satisfied. Not an easy thing to do at a dealership. Luke and the team were easy to deal with and we walked away satisfied. Not an easy thing to do at a dealership. More

by 3rdgenTacoma Verified Customer Verified Customer

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Very bad customer service, not trustworthy on anything they say and the way they treat me they say and the way they treat me More

by ENG.AMMAR Verified Customer Verified Customer

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Unprofessional customer service and very bad attitude managers. They treated me with no respect. I am now buying my car from another Toyota dealer. Very bad experience in this dealership. managers. They treated me with no respect. I am now buying my car from another Toyota dealer. Very bad experience in this dealership. More

by ENG.AMMAR Verified Customer Verified Customer

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No free drinks or bags for transfer items between cars. The amount of vehicles the sales department bragged about selling in a weekend, I think these requests are reasonable. The tech’s in the shop were aw The amount of vehicles the sales department bragged about selling in a weekend, I think these requests are reasonable. The tech’s in the shop were awesome 5 stars. More

by NOEMAIL20 Verified Customer Verified Customer

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Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

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