Robert Fragoso

I went to another dealer much closer to home and I was disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estate disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estates. Jacob provided the service that we expected and very much appreciated. We also had a minor problem with the car 2 days after purchase . We "dropped in" to service where Robert Fragosa and his staff efficiently and pleasantly solved our problem. More

Helpful 1

Report | Print

Very poor service and unprofessional. 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in con 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in contact with assigned advisor Robert Fragoso. Regret bringing them business. Would NOT recommend. Please be advised. More

Helpful 0

Report | Print

Top notch service! Sales people are incredible. They treat you like you’re only customer. I love the SUV we purchased and I love the service I got and will continue to get. Teamwork at its finest! Yo treat you like you’re only customer. I love the SUV we purchased and I love the service I got and will continue to get. Teamwork at its finest! You will definitely not regret purchasing a Mercedes from Nina or anyone else working there. Thank you Ziegler Mercedes, you’re the BEST!!!! More

Helpful 0

Report | Print

Purchased a few vehicles from Ronnie over the years and he is amazing. Very knowledgeable, service oriented and a real pleasure to work with. I highly recommend Ronnie for all of your vehicle needs!! he is amazing. Very knowledgeable, service oriented and a real pleasure to work with. I highly recommend Ronnie for all of your vehicle needs!! More

Helpful 0

Report | Print

Thank You for the service performed on my auto. Your kindness was wonderful and appreciated. I will return when my auto needs to be serviced. kindness was wonderful and appreciated. I will return when my auto needs to be serviced. More

by mrstmpmrep Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience from beginning to the end! Robert was extremely knowledgeable, professional and honest with his approach and walking me through the whole process! Ziegler Mercedes Benz Hoffman Estates is extremely knowledgeable, professional and honest with his approach and walking me through the whole process! Ziegler Mercedes Benz Hoffman Estates is a place I trust and will always service my car there! More

by FRANKPAGANIS Verified Customer Verified Customer

Helpful 0

Report | Print

I am a long time customer of MW since 2000 and I very satisfied with them, you are almost there keep working on it good luck satisfied with them, you are almost there keep working on it good luck More

by ESANJUAN922 Verified Customer Verified Customer

Helpful 0

Report | Print

The service was completed in a timely manner. Rob did his usual excellent job with customer service. He explained the required service and maintenance that would be needed in future service appointments. usual excellent job with customer service. He explained the required service and maintenance that would be needed in future service appointments. More

by CSCARTHAN Verified Customer Verified Customer

Helpful 0

Report | Print

Great service! Every time we come in. Never have an issue and alway good!!! We recommend people here all the time!! Thank you very much issue and alway good!!! We recommend people here all the time!! Thank you very much More

by lsepsakos Verified Customer Verified Customer

Helpful 0

Report | Print

Good experience. We’re helpful and understanding during the pandemic which is nice given masks making things harder. Were willing to negotiate to a reasonable price for all parties. the pandemic which is nice given masks making things harder. Were willing to negotiate to a reasonable price for all parties. More

Helpful 0

Report | Print