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Robert Frauens
Robert Frauens, Used Car Sales Professional, Toyota of Plano
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Robert Frauens

Used Car Sales Professional

Toyota of Plano

1001 Preston Road
Plano, TX 75093

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Dealership Experience

9 mos

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1 Review of Robert Frauens

November 18, 2017

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Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Could improve first time buyer experience"

- Piper

Robert and Adnan were both very accommodating and personable. It was clear they both wanted to ensure I had a good experience and was satisfied with my purchase. Brian processed my paperwork, and I couldn't help but feel like I wasn't always getting a straight answer every time I asked about something. I take some responsibility for not asking more about this, but I was a first time buyer and by myself- I wish he had explained more about the extra auto care options and how much that would be increasing my monthly payments. Not once did he mention how much each of those would be adding to my overall cost, he just put two options for monthly payments in front of me, but not a payment option for if I wasn't buying the auto care. I wish I hadn't purchased the auto care as they are not required, and that was not communicated well to me while I was there.

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Recommend Dealer
Yes

Other Employees Tagged: Brian Salm, Adnan Yousuf

Nov 20, 2017

Toyota of Plano responded

Thank you! We appreciate your review and are glad we could make your experience an easy and enjoyable one. 

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