"Could improve first time buyer experience"
Robert and Adnan were both very accommodating and personable. It was clear they both wanted to ensure I had a good experience and was satisfied with my purchase. Brian processed my paperwork, and I couldn't help but feel like I wasn't always getting a straight answer every time I asked about something. I take some responsibility for not asking more about this, but I was a first time buyer and by myself- I wish he had explained more about the extra auto care options and how much that would be increasing my monthly payments. Not once did he mention how much each of those would be adding to my overall cost, he just put two options for monthly payments in front of me, but not a payment option for if I wasn't buying the auto care. I wish I hadn't purchased the auto care as they are not required, and that was not communicated well to me while I was there.