Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Robert Garcia
Robert Garcia at Russ Darrow Nissan of West Bend

Robert Garcia | Page 6

Sales Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

Contact Me
4.3
59 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

16 yrs, 9 mos

4.3

59 Reviews

Write a Review

59 Reviews of Robert Garcia

April 04, 2025

Dealership Rating
Employee Rating

Awesome service staff and great accommodations! Would definitely come back again for my next service visit! More

by skylersteinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 04, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 03, 2025

Dealership Rating
Employee Rating

I felt like they really tried to make me happy and they did! We are very happy with our purchase. More

by TDRUTLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke

Report | Print
Apr 04, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2025

Dealership Rating
Employee Rating

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder , Shannon Pankratz

Report | Print
Mar 20, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 23, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

February 27, 2025

Dealership Rating
Employee Rating

Great service. I love the video of the underside of my truck. Such a smart idea. More

by KEVIN.ROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Mitch Darrow, Shane Bode , Hans Frey, Shannon Pankratz, Christopher Rose

Report | Print
Feb 28, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 16, 2025

Dealership Rating
Employee Rating

Had poor experience with a car I bought in August, 35k miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place More

by Aydan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 17, 2025

Russ Darrow Nissan of West Bend responded

We're sorry that you didn't have a completely satisfying experience. It sounds like the sales team did walk you through every option and an offer to still fix the existing vehicle you had was offered but turned down. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

Feb 19, 2025

Russ Darrow Nissan of West Bend responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen More

by LTHISTEd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Wilder , Shannon Pankratz

Report | Print
Feb 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Dealership Rating
Employee Rating

It's a great place, all the people there were amazing. Helped me with everything and helped make everything work no matter what issue i had on my end More

by JROBSON0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Darrow , Shannon Pankratz, David

Report | Print
Feb 03, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

Amazing , approachable, family oriented, smart with tons of knowledge and experience and they really appreciate us. It’s my 3rd car purchase and Drake is go to guy! He showed me everything inside the car More

by Jujuujuj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder , Hans Frey, Christopher Rose

Report | Print
Jan 31, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Drake and our team here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 24, 2025

Dealership Rating
Employee Rating

We were well taken care of. They were very polite and explained everything to us More

by SUPER1620
Service Price Transparency
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz, Christopher Rose

Report | Print
Jan 26, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

1
...
5
6

Dealership Inventory (174 Vehicles)

new 2026 Nissan Pathfinder car, priced at $47,797
2026 Nissan Pathfinder
new
Gun Metallic exterior
Automatic
Four-wheel Drive
$47,797
View Details
new 2026 Nissan Sentra car, priced at $25,257
2026 Nissan Sentra
new
Fresh Powder exterior
CVT
Front-wheel Drive
$25,257
View Details
new 2026 Nissan Frontier car, priced at $38,700
2026 Nissan Frontier
new
Boulder Gray Pearl exterior
Unknown
Four-wheel Drive
$38,700
View Details
used 2018 Jeep Cherokee car, priced at $14,995
2018 Jeep Cherokee
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$14,995
View Details
new 2026 Nissan Murano car, priced at $44,811
2026 Nissan Murano
new
Everest White Pearl Tricoat exterior
Automatic
All-wheel Drive
$44,811
View Details
used 2021 Cadillac Escalade car, priced at $58,443
2021 Cadillac Escalade
used
Black Raven exterior
Unknown
Four-wheel Drive
$58,443
View Details
View All Inventory