Robert Heinsohn

I recently bought a new truck from Delray GMC and wanted to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the service manager came out said they ordered the wrong one it would not fit. Accidents happen the two hours was kind of ridiculous but understood. Drop the vehicle off the second time to get the cover installed and when I come back to pick up and pay for the service the price has gone up $600.00, I ask to speak to the manager and he says let me see what I can do he says he can drop the price $200. I am not the type to argue or throw a fit, I pay the bill and leave. I have a written quote from the dealer showing the price of the cover and the install and they basically bait and switched me. When I bought the truck the sales rep was nothing but professional and courteous I did not haggle on price or terms. The service department is not the same to provide a written quote and then change after the fact is wrong. On top of the poor experience the install was not up to the standards you would expect of a GMC service department. They screwed holes in the bed of the truck (that were left unfilled) for no reason, and installed drain tubes in the middle of the bed so you can't slide anything to the back of the bed. More

by MATT Verified Customer Verified Customer

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Not sure if repair completed properly, have called in waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude More

by HENRY37 Verified Customer Verified Customer

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As always, Casey delivered exceptional service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. More

by Happy car Verified Customer Verified Customer

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Frank has always been extremely attentive and accommodating …. Well, good, excellent eleven words to go accommodating …. Well, good, excellent eleven words to go More

by BBOCAPSYCH Verified Customer Verified Customer

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Service Department sucks… 4 hours wasted and don’t trust diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve opted for using the service dept. GMC warranty sucks …known problem with transmission serviced 1st with fluid change several years ago, then torque converter changed some time thereafter and was out of warranty because they probably should have changed torque converter instead of just the fluid the first time. Same problem is 3rd time now. Now torque converter and valve body they tell me needs replacement…and once again out of warranty with 68000 miles on vehicle total. Just was diagnosed from computer apparently because underside of vehicle was never touched…I looked… So GM warranty replacement torque converter only for one year?…I guess the new torque converter on new vehicle only warranty is one year too?… When replaced last time I had to wait three weeks for a gm part even after I offered to pay and deliver an upgraded/ superior aftermarket unit. Last issue on last oil change visit was check engine light I wanted addressed. Code showed due to MAF sensor code and was told to change air filter…air filter was relatively new but replaced anyway resulting in same code. Service department never even offered to change sensor…I Changed MAF sensor myself-problem solved. Service department nearly worthless except when stealing change and contents of vehicle it seems. I will never deal with this dealership or service department again…told my salesman that I’d love to buy another vehicle from him but unless he finds new brand and dealership there is no chance. xxxx on GMC, this establishment and service department. It won’t be a GMC to replace this truck…ever… You should add xxxx poor rating to your choices below for this dealership… More

by JETRAT Verified Customer Verified Customer

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No organization when you walk in for service. 10 min wait with 4 salespeople there 10 min wait with 4 salespeople there More

by JACKIEM1119 Verified Customer Verified Customer

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Everything was great Casey very good gets my car done in fast time had a great experience fast time had a great experience More

by LDYBOLER Verified Customer Verified Customer

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Great customer service. Was very happy how they went above and beyond to get my wife exactly what she wanted. Was very happy how they went above and beyond to get my wife exactly what she wanted. More

by NMILLER15 Verified Customer Verified Customer

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Made an appointment for my Acadia for recall on the air bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hol bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hold for 5 minutes then you would hang up on me . I asked the receptionest to have someone call me back with the date it would be compleate and she put me on hold again. went down to the dealer ship to pick up car and was told the parts would not be for 2 weeks. More

by Rick SUCHE Verified Customer Verified Customer

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They were Professional and personal, caring about our needs and tried to minimize the time needed to complete out transaction needs and tried to minimize the time needed to complete out transaction More

by ELAINE7743 Verified Customer Verified Customer

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