Excellent
Good service. Courteous staff. Good communication. Good facility. Would reccommend this site. Wait time was zero. I would continue with this site for
Good service. Courteous staff. Good communication. Good facility. Would reccommend this site. Wait time was zero. I would continue with this site for future services.
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by Parth
Verified Customer
Verified Customer
Jan 09, 2017 -
Hoffman Audi of East Hartford responded
Hello Parth, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team was courteous, and that they provided you with good communication and prompt service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very friendly.
Went very well, I had two recalls fixed, loaner car was ready for me. Service people were friendly. No issues, I would definitely return. Thank you
Went very well, I had two recalls fixed, loaner car was ready for me. Service people were friendly. No issues, I would definitely return. Thank you
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by Jg328
Verified Customer
Verified Customer
Jan 05, 2017 -
Hoffman Audi of East Hartford responded
Hi Jg328, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team was friendly and addressed the two recalls while providing you with a loaner vehicle. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
One of my best experiences
I was always a Mercedes girl, but when I bought my A3 convertible from Peter, I never looked back! Peter is an amazing person and top notch profession
I was always a Mercedes girl, but when I bought my A3 convertible from Peter, I never looked back! Peter is an amazing person and top notch professional. We clicked instantly, he explained everything in details about the car and services. He picked up the phone, every time I called him afterward. I just got done my first 5K service on the car. Quick wait in a pleasant, warm waiting room with a WiFi and coffee. Quick and easy.
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by NATASHA.JUHASZ
Verified Customer
Verified Customer
Other Employees Tagged:
Peter Helou
Jan 05, 2017 -
Hoffman Audi of East Hartford responded
Hi NATASHA.JUHASZ, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that the 5K service to your A3 convertible was completed quickly. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Scheduled service appointment
My service advisor Robert Hlasyszyn was excellent. He met me when I arrived and made sure my loner car was ready. He explained everything that would
My service advisor Robert Hlasyszyn was excellent. He met me when I arrived and made sure my loner car was ready. He explained everything that would be done and kept me informed of the progress. My car was ready when promised. The service department did an excellent job.
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by GREARDON8442
Verified Customer
Verified Customer
Dec 09, 2016 -
Hoffman Audi of East Hartford responded
Hello GREARDON8442, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Rob explained everything thoroughly, and kept you informed every step of the way. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again when you are next in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Went above and beyond!
I brought my Audi A6 in for a recall service. This was my first visit to Hoffman Audi (I purchased the vehicle at a different dealership). Robert r
I brought my Audi A6 in for a recall service. This was my first visit to Hoffman Audi (I purchased the vehicle at a different dealership). Robert researched my VIN and found that I still had Audi Care on the car from the previous owner and I was due a free oil change and brake fluid flush. All items were taken care of with no cost to me. In addition, they had a loaner car ready, with no wait. Excellent customer service!
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by SPTHOMPSON1
Verified Customer
Verified Customer
Dec 07, 2016 -
Hoffman Audi of East Hartford responded
Hi SPTHOMPSON1, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that you enjoyed our loaner vehicle service and that Rob was able to research your vehicle’s history and provide the maintenance needed while covering it under Audi Care. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Dropped of the car for recall
Quick in and out. Was greeted with courtesy. Loaner car was ready to go. Was given appropriate customer attention. Just the way a customer should be t
Quick in and out. Was greeted with courtesy. Loaner car was ready to go. Was given appropriate customer attention. Just the way a customer should be treated!
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by KingSize
Verified Customer
Verified Customer
Other Employees Tagged:
The loaner car guy! Always professional.
Dec 05, 2016 -
Hoffman Audi of East Hartford responded
Hello KingSize, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that you enjoyed our loaner vehicle service and that our team was courteous and prompt. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent Service
The service dealt with a recall requested by Audi. The response was very rapid and I had no trouble making an appointment. My car was picked up and
The service dealt with a recall requested by Audi. The response was very rapid and I had no trouble making an appointment. My car was picked up and returned as per the agreement when I purchased the car and the driver was extremely pleasant and accommodating a was Rob my service manager.
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by BBLECHNER2
Verified Customer
Verified Customer
Nov 30, 2016 -
Hoffman Audi of East Hartford responded
Hello BBLECHNER2, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Rob extremely pleasant and accommodating and that our team addressed your recall in a prompt manner so that we could get you back out on the road again as soon as possible. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very efficient service
Service advisor was excellent, since this is my first service on the car I am pleased.
I look forward to building a good relationship with this servi
Service advisor was excellent, since this is my first service on the car I am pleased.
I look forward to building a good relationship with this service advisor and this audi dealership.
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by wildwillow599
Verified Customer
Verified Customer
Nov 28, 2016 -
Hoffman Audi of East Hartford responded
Hi wildwillow599, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Rob was excellent and gave you a great overall first experience with our team. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Let us know anytime you have any further questions or service needs as we are here for you. Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Allroad service
Awesome job by Robert. Prompt, through and knowledgeable. He took the time to keep me updated. I appreciate his consideration of my personal time and
Awesome job by Robert. Prompt, through and knowledgeable. He took the time to keep me updated. I appreciate his consideration of my personal time and the need to plan for my day.
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by LARRY990
Verified Customer
Verified Customer
Nov 25, 2016 -
Hoffman Audi of East Hartford responded
Hello LARRY990, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Rob and the team were prompt, thorough and knowledgeable, and that they took the time to keep you updated every step of the way. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent hospitality
Excellent and quick service. Very accommodating when I needed private space to make phone call They were very helpful.
Rob is perfect for this job w
Excellent and quick service. Very accommodating when I needed private space to make phone call They were very helpful.
Rob is perfect for this job welcoming customers to your establishment. Very knowledgeable knowing what needs to get done on your auto.
Was done much quicker than the 2 hours they said it would take.
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by A.CANNING
Verified Customer
Verified Customer
Nov 25, 2016 -
Hoffman Audi of East Hartford responded
Hi A.CANNING, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team was quick, and accommodating and that Rob was very welcoming and knowledgeable. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit so please let us know anytime you have any further questions or service needs. Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.