Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 8

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Robert Johnson

October 14, 2025

Dealership Rating
Employee Rating

Robert went out of his way to find a solution that would allow me to get my truck repaired without having to miss work. Additionally, when noticing the part was on back order, he located and retrieved the p More

by MARK_SEAL62
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 13, 2025

Dealership Rating
Employee Rating

Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More

by mikestaples54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

October 12, 2025

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They kept me updated the entire process. I also loved the video that showed what they saw while working on my car. Robert was very quick to respond to any question or concern that I had. Oh, More

by debbthompson27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

October 10, 2025

Dealership Rating
Employee Rating

Friendly and prompt service on time delivery uber service was very convenient coming and going More

by reinholdalbers6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

October 08, 2025

Dealership Rating
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Very good homie atmosphere work was fair no complaints was out in hour and half More

by jeffatnite
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

Oct 09, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 01, 2025

Dealership Rating
Employee Rating

Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 30, 2025

Dealership Rating
Employee Rating

Great service every time I visit this location. Hats off to the team for everything. More

by LINWARDWFG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 27, 2025

Dealership Rating
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Great service as usual even through ownership has changed. Please promote Mr. Johnson ahead of piers. More

by JJay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Curtis Grubbs

September 20, 2025

Dealership Rating
Employee Rating

Done on time. All charges were explained. Special request was taken care of. Waiting room was comfortable. More

by Hammero,PennyR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

September 20, 2025

Dealership Rating
Employee Rating

Good work. No problem. Had no problems. I would recommend this dealership. Thanks to all the staff! More

by Sherlockron72
Service Price Transparency
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Recommend Dealer
Yes
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