Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 9

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Robert Johnson

September 19, 2025

Dealership Rating
Employee Rating

Met and exceeded my expectations. My service advisor was friendly and helpful. Thanks so much! More

by CARMEN
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

September 16, 2025

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Employee Rating

They did an oil change and inspection on my 2015 Mustang GT. Everything went well except the amount of time considering I had an appointment More

by craigdaviis
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
Employee Rating

Have complete confidence in the service department. 10x better than the last dealership we had before More

by louhughes2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler, Kelcey Jordan , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 13, 2025

Dealership Rating
Employee Rating

Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 12, 2025

Dealership Rating
Employee Rating

I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall , MATTHEW CARTER, Jeff Dobson, Kevin Phillips

September 12, 2025

Dealership Rating
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Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 10, 2025

Dealership Rating
Employee Rating

Service was prompt and efficient. Was the first time in the service department with my vehicle. Lounge area was nice and was able work while waiting on my service to completed. More

by PJENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juliia Conway

September 05, 2025

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Employee Rating

When I first arrived I was greeted in a friendly and timely manner. The waiting room is clean and comfortable. More

by cturner0921
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Recommend Dealer
Yes

August 31, 2025

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Employee Rating

I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state More

by CHRISTINELYNN85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

August 28, 2025

Dealership Rating
Employee Rating

Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , Jeff Dobson, Kevin Phillips

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