Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 7

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Robert Johnson

November 07, 2025

Dealership Rating
Employee Rating

I appreciate the leadership. .in which they stand on Ford mission statement.. n their knowledge More

by Pearline T.Brown
Service Price Transparency
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Recommend Dealer
Yes

October 31, 2025

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Purchase experience and service have been first rate. Robert kept me informed of progress and findings throughout the day. More

by Healeyman65
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 30, 2025

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She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us More

by kathywiseman01
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

October 28, 2025

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Employee Rating

It’s always a breeze getting my Ford F-150 serviced here. From setting up the appointment on-line, to the video updates while I’m in the waiting room to the great customer service provided by the service adv More

by gidupp
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 26, 2025

Dealership Rating
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Rob was pleasant and informative on all suggested service aspects. He helped me understand what was necessary and what could wait. More

by p1nkacc0rd
Service Price Transparency
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Recommend Dealer
Yes

October 24, 2025

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Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! More

by tedamauch
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

October 21, 2025

Dealership Rating
Employee Rating

Had an appointment at 9:30 nothing was said to me until 4:55pm until I called and the results were I needed a door handle to bring it in another day !!! People need their vehicle not to sit in your store a More

by strataspainting
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

October 19, 2025

Dealership Rating
Employee Rating

The dealership was clean and very friendly. Our service adviser was knowledgeable about the services that were needed. More

by SHEPPARDTERRY
Service Price Transparency
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Recommend Dealer
Yes

October 15, 2025

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Employee Rating

Always a great experience don't trust anyone else with our vehicles Always professional and prompt More

by Erikacalistro1969
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 15, 2025

Dealership Rating
Employee Rating

Everything went as planned - but this the level of service and respect I expect and am accustomed to receiving. More

by steve_g
Service Price Transparency
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Recommend Dealer
Yes
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