Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.6
138 Reviews
4.6

138 Reviews

Write a Review

138 Reviews of Robert Johnson

April 17, 2026

Dealership Rating
Employee Rating

The service department was hard to contact by phone to see if my car was ready. I had to call the sales desk and have them check. Other than that the service department was great. More

by awilding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 11, 2026

Dealership Rating
Employee Rating

It has been a very wonderful experience visiting the dealership for service. Front office and the technician staff were pleasant and every thing was to my expectations More

by Khamidmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 09, 2026

Dealership Rating
Employee Rating

This dealership is professional and knowledgeable, always explaining services clearly and answering my questions. Stephanie is a true asset, she follows up to ensure I’m satisfied, welcomes my questions, and More

by NMAUZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2026

Dealership Rating
Employee Rating

Work done very well! Work done well in a very timely manner, will I waited! Many thanks! More

by tedamauch
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

April 05, 2026

Dealership Rating
Employee Rating

Came in for a routine oil change they did not check tire pressure. Had to turn around and come back to get it fixed. And then just realized today they did not check fluids because my windshield washer fluid More

by Jx4rogers
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

March 28, 2026

Dealership Rating
Employee Rating

When I purchased my vehicle from Hall Ford, I had free inspections. Now, in addition to paying for the inspection, I had to pay a shop fee. That was disappointing. More

by MAJETTEJT
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 22, 2026

Dealership Rating
Employee Rating

very professional and courteous as usual my favorite dealer. the only place I go my favorite dealer. the only place I will get my service completed More

by rws13
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 22, 2026

Dealership Rating
Employee Rating

Super qualified technician ,very knowledgeable and great service writer with a friendly smile. Great place More

by mitchellracing3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 22, 2026

Dealership Rating
Employee Rating

Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 19, 2026

Dealership Rating
Employee Rating

Fast and informative very clear and straight to the point and listen to what I need More

by Gandaa67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (379 Vehicles)

used 2023 Ram 2500 car, priced at $40,265
2023 Ram 2500
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $32,872
2026 Ford Maverick
new
Blue exterior
Automatic
All-wheel Drive
new 2026 Ford Explorer car, priced at $39,243
2026 Ford Explorer
new
Vapor Blue exterior
Automatic
Rear-wheel Drive
new 2026 Ford Transit-150 car, priced at $45,496
2026 Ford Transit-150
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2026 Ford Explorer car, priced at $55,778
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-350 car, priced at $64,367
2026 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive