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Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
197 Reviews
4.6

197 Reviews

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197 Reviews of Robert Johnson

July 11, 2026

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Employee Rating

Did a great job with customer service in a timely manner. Delivered vehicle as promised. More

by EPHRAINDHARRIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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July 03, 2026

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Timely. Great customer service. Timely. Great customer service. Robert Johnson was polite and professional. He did a great job assisting me. More

by jimmylewis
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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Jul 08, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 03, 2026

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Employee Rating

Great service; professional treatment; timely service; able to wait for my car to be finished. thank you! More

by jzebta
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 03, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 02, 2026

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Employee Rating

Great customer service. The best customer service. Very helpful and friendly.professional customer service. I would definitely return back.. More

by Sbm83447
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 03, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 01, 2026

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Employee Rating

Fair and knowledgeable. Good customer service. Robert even took a break from his lunch to take care of me. More

by michaelwithdonna
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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Jul 03, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 01, 2026

Dealership Rating
Employee Rating

Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Patel, Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler, Demetrius Alexander, Elijah Bobinger, JOSH TYSON, JOHN KOULIS, JONATHAN SHAFFER

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Jul 03, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 28, 2026

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Employee Rating

The technician was easy to work with and explained everything to me. I loved the fact my vehicle was picked up and returned in the time promised. More

by POPTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Curtis Grubbs, Elijah Bobinger

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Jul 03, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 27, 2026

Dealership Rating
Employee Rating

Very poor customer service and very dishonest. Doesn't get the work done and poor quality More

by dawnee5688
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

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Jul 03, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 27, 2026

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Employee Rating

Robert did a good job with the service of my car. I will recommend them for anybody ford More

by 3prettyredd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 25, 2026

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Employee Rating

Everything was fine. That's all I have to say. Everything went well. Work completed Good job! More

by gardenglitz
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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Jun 25, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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