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Robert Johnson
152 Reviews
152 Reviews
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152 Reviews of Robert Johnson
Verified Customer
May 02, 2026
Mister Conway I brought my car in for service yesterday to check my brakes and a grinding sound but tech said my brakes were ok and he couldn’t duplicate the sound I was hearing . There had to be something to check my brakes and a grinding sound but tech said my brakes were ok and he couldn’t duplicate the sound I was hearing . There had to be something else wrong because I still hear the sounds. Also I called 3 times no one ever picked up the phone so I called sales to get someone to call and still no call , when you were Hall Ford I had better service More
by sbalson1
Other Employees Tagged: Robert Johnson
May 02, 2026
My car was towed there on a Sunday, I was not called to see what the issue was until I called & left a message. Tuesday I called to get an update after leaving 5 voice messages & 1 was to the GM. So I got see what the issue was until I called & left a message. Tuesday I called to get an update after leaving 5 voice messages & 1 was to the GM. So I got a ride to the dealership to find out about my car and was told by Mr. Johnson that he's been so busy. When I was contacted that my car was ready I was unable to get it until the next day because I was in class. I called that morning after 10 a.m. and Mr. Johnson was supposed to call a Uber for me and after 1 pm I called back and the Uber wasn't set up. I felt like I the customer was not important & had to make all the calls to get my car checked, serviced and to get transportation back to the dealership to pick up my car. More
by creationsbybev
Other Employees Tagged: Robert Johnson
May 01, 2026
Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More
by shezzbad
Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler, Elijah Bobinger, JONATHAN SHAFFER
April 29, 2026
Once I finally reached the service department, Mr. Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in a text. Overall it was a great visit More
by anthonymoore1969
Other Employees Tagged: Robert Johnson
April 28, 2026
No return communication from him. No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 e No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 each time from $700 quote and price on message board sent and get there $1000 plus with both visits. Service manager had to intervene with the service. Not to mention on the first visit he didn't initially address the issue the vehicle came in for; he sent me a message of what they found; something totally not relevant. I just came to have the ABS reset. With more to be expressed but not at this time- my recommendation is Maybe he is in need of additional training or a new position; customer service is not working for him. More
by Mshbartlett@gmail.com
Other Employees Tagged: Robert Johnson
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