Robert Jones | Page 5

Quick service This was the shortest wait time I have ever had at this quick lane. I don’t get a lot of time off from work during the week so quick service is import This was the shortest wait time I have ever had at this quick lane. I don’t get a lot of time off from work during the week so quick service is important to me and I appreciated my short wait today. More

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A team dedicated to customer satisfaction. Very transparent negotiations, low-stress buying experience. They are very intuitive about helping you understand and prioritizing your vehicle needs Very transparent negotiations, low-stress buying experience. They are very intuitive about helping you understand and prioritizing your vehicle needs. They go the extra step in making sure you get what you want. My sales agent, Jordan, seemed to know every vehicle on the lot. He payed attention to what I was saying as far as what I liked and didn't much care for and focused like a laser on getting me to a vehicle that conformed to all my expectations. I can highly recommend this dealer as far as inventory, knowledgeable staff, attention to detail, and the motivation to do what is in the customer's best interest. A visit to Northside Ford is well worth your while. You will not leave with any regrets. More

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Beware of after market service When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two conti When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two continental tires to provide additional traction as the rear set. In addition to the tires, I also purchased two new rims and had Northside service department install the tires on the rims and then install them on the car. While installing the tires on the rims, they installed them incorrectly which resulted in damaging the tire over time. Within 13000 miles, the tires would no longer hold air. My first thought was that the tire had a nail, so I took the car to a local Discount Tire. They examined the tire and found that the tire installation had damaged the beading and would ruin the tire over time. After putting the tire in the trunk, I took it to Northside Ford to find a solution. They immediately denied responsibility since Discount Tire took the tire apart. OK, since I was unable to know when the tire may have been damaged. I tried to find a conjoint solution. Since I didn’t believe I would get new tires and because they only had 13 K (documented since I purchased the tires at Northside Ford), I asked if they would prorate the tire. They refused. I asked if they could do anything for me and they said no. I was very disappointed in the service I received. As I stated, I didn’t expect new tires, but with the limited use, I had hoped they would provide a prorated value. When you consider the price of the car and paying an additional $1500.00 for the tires and rims, I had hoped for better customer appreciation. I will never purchase a vehicle at Northside Ford nor have service performed again. Alsp, I would NOT recommend this dealership interested in buying a new car. More

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