Robert Karas | Page 6

My sales consultant Malvin Silva-ables made the process of buying my car so simple. He was very helpful and informative and made the process of buying my new vehicle so smooth and easy. I'd definitely reco of buying my car so simple. He was very helpful and informative and made the process of buying my new vehicle so smooth and easy. I'd definitely recommend Russ Darrow for anyone looking for a reliable new or used vehicle. This is my 2nd time purchasing from them and I plan on returning again when I'm ready to upgrade. I was also very impressed with the upgraded technology Robert introduced me to when going over all the legals an signing everything. Compared to the last time I bought a car the new technology made signing all the paperwork a breeze. More

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Very nice kind helpful, everyone was kind to my children also they had coloring and treats for the kids also they had coloring and treats for the kids More

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They were so helpful throughout the process. Giving us different options of vehicles and explaining EVERYTHING, even down to the credit explanation of it all. Giving us different options of vehicles and explaining EVERYTHING, even down to the credit explanation of it all. More

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They have outstanding customer service and customer care at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. More

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Experience from start to finish was great. Customer service from Rigo and others met our expectations! Thank you for the awesome buying experience. Customer service from Rigo and others met our expectations! Thank you for the awesome buying experience. More

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2017 Ford Focus problem jerk was having problems going into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take back the car and get my trade in back, they made me apply for another loan to get my car back. Now the price of the loan is 15,000, Before trade in my loan had only 10,000 left to pay on it. I feel I got taken advantage of, because I only had the new car for 8 days. I feel it was wrong for Russ Darrow to charge me 5000.00 more. And kept my 1000 dollar down payment, which doesn't show on contract. Service denied the issues and told me to take it to a Ford dealership. Steve in the service dept drove the car with me and agreed there were issues, but the General manager told me that this wasn't true. Sales and Service dept. had so many stories and lies they couldn't remember what they told me before. Tried to save money to reduce car payments. Now I'm paying more for my original car and higher monthly payments. I got so screwed over and now really suffering to survive just because I was sold a bad car. Do you research before buying, when you hear one lie or have their words be different coming out of another person's mouth, then stop because you're getting taken advantage of. I trusted Rico (salesman) not to take advantage of me, since I personally knew him and his wife, but unfortunately I was wrong. More

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I thought all the people there were very helpful and grateful they really do a great job grateful they really do a great job More

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Rob was great. Best experience I’ve had ever with buying a car. I would definitely recommend him and this dealership to my friends and family. He was great, even wi Best experience I’ve had ever with buying a car. I would definitely recommend him and this dealership to my friends and family. He was great, even with my kids being there. More

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Great service. Very professional. Thanks to Braden and Robert and Josh. Would highly recommend to everyone Very professional. Thanks to Braden and Robert and Josh. Would highly recommend to everyone More

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This was one of the best purchase experiences I have had. Rob was knowledgeable and in no way did he pressure me! I didn't have to fight for a good deal because they had it all in writing better than I expec Rob was knowledgeable and in no way did he pressure me! I didn't have to fight for a good deal because they had it all in writing better than I expected! Josh in the finance/paperwork office was exceptional as well! They really took the stress out of purchasing a car! More

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