Robert Kempf | Page 9

Bob Kempf the salesman who worked with me was excellent. He had the vehicle ready to be shown and test driven before I even got to the dealership. Bob was not pushy and did not try to sell me anything I did He had the vehicle ready to be shown and test driven before I even got to the dealership. Bob was not pushy and did not try to sell me anything I did not ask for want or need and made sure all my question's and concern's were answered and addressed. He worked with the GM Haden Wilber and Killian the General Manager's to get me every rebate and savings they could including the trade in price which they beat other local dealership's on. I went to register the vehicle the day after purchase and there was an issue with my town hall I called the dealership and the GM Haden handled the issue over the phone so I did not have to make a trip back to the dealership. Very professional. More

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Key Ram was very easy to work with. I found the truck I liked and test drove it. I was able to buy it that day without any extra hassle. Highly recommend. I found the truck I liked and test drove it. I was able to buy it that day without any extra hassle. Highly recommend. More

by stefanwagner3131 Verified Customer Verified Customer

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The whole staff at Key Chrysler Dodge Ram of Portsmouth NH are very professional. I had a great buying experience. I will refer everyone to purchase their. NH are very professional. I had a great buying experience. I will refer everyone to purchase their. More

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We can't say enough good things about this dealership. We had an issue with a Dodge 1500 that we purchased in February and the whole team helped us in making it right. If you need a vehicle, Key Chrysler We had an issue with a Dodge 1500 that we purchased in February and the whole team helped us in making it right. If you need a vehicle, Key Chrysler Dodge Ram of Portsmouth is the place to go. Thank you, Sales Team, Finance Team and Service Team. We appreciate all your help. Special shout out to Bryan Nichols who is just starting out in the business. You were very professional and knowledgeable. We feel you will go a long way. More

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The sales team are knowledgeable and non pressure as far as sales goes. I am a repeat c ustomer. as sales goes. I am a repeat c ustomer. More

by fyrfytr16 Verified Customer Verified Customer

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They are extremely well run and easy to work with I would buy all of my cars from Haden and his crew. buy all of my cars from Haden and his crew. More

by johnforbes4 Verified Customer Verified Customer

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Fantastic service! ! Helped me out big got me what i wanted! And payments i wanted ! Helped me out big got me what i wanted! And payments i wanted More

by mikedavis30 Verified Customer Verified Customer

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Unfortunately Portsmouth key auto group lost a great service manager by their own doing. Mike was the reason that many people came to this dealership. I was treated well and the service corrected my iss service manager by their own doing. Mike was the reason that many people came to this dealership. I was treated well and the service corrected my issue. I was very satisfied but there is a void with him gone. More

by ROMA66 Verified Customer Verified Customer

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It was a very nice experience from the test drive and through the buying process. through the buying process. More

by bobbjr1 Verified Customer Verified Customer

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My Salesman Robert Kempf was great, the Dealership leaves a lot to be desired. Robert has always and I want to emphasize ALWAYS been very professional and very easy to deal with, and as a salesperson I would a lot to be desired. Robert has always and I want to emphasize ALWAYS been very professional and very easy to deal with, and as a salesperson I would highly recommend him, however the Sales manager, does not know how to properly deal with customers or handle situations with registering vehicles from out of State. This is my second lease from Key Chrysler of Portsmouth. My first lease went very smooth and seamless. This lease however has been nothing short of a nightmare. The dealership offers runner service to the Massachusetts RMV to register new vehicles, to which I took advantage of. Being a registered dealer with the state of Massachusetts, you would think that Key Chrysler would know the rules and regulations of the Mass RMV, and the regulations clearly state that in Massachusetts a person has 7 CALENDAR DAYS NOT 7 BUSINESS DAYS to register your new vehicle. Key Chrysler’s policy is that they have 7-10 Business days to register new vehicles for their clients this is according to the Sales Manager Hayden who I dealt with. So after several phone calls and texts, I had to park my vehicle after the 7th calendar day. On February 28, again after several attempts to get the dealership to get my vehicle registered, they took my paperwork and went to the Mass RMV to get my registration, however they did this contingent upon a good review for Robert, so essentially they held my registration over my head in order to get a good review. They told me that they were “Jumping thru hoops” to do this for me and deviating from the auto group policy. So this was on a Wednesday, on Friday two days later I still had not heard from the dealership about my registration, so I drove to the RMV location that my paperwork was brought to and the RMV said that there was a issue with the paperwork and couldn’t register the vehicle and told me that the dealership would have to send someone out to get the paperwork and figure out what the issue was. So my new vehicle sat in my driveway all weekend and into the following week. So after the paperwork was picked up it was determined that the issue was with transferring my Firefighter plates from one lease company to the other. So after several more phone calls from me, my insurance agent the dealership said they would hand deliver the paperwork to my insurance agent and let them deal with the two lease companies and this was on Tuesday March 5th. Well they didn’t hand deliver like they said, instead two days later and after another phone call to the sales manager they said they would overnight the paperwork to my insurance agent. The paperwork didn’t get received till Mon March 11. Then It took almost a week to get the two lease companies to sign a affidavit releasing the plates to the current lease company. My agent was finally able to get the vehicle registered the week of March 18th. So all in all my new vehicle sat idle in my driveway for over 3 weeks. Couldn’t legally drive it. So I was paying for a vehicle that I couldn’t drive. Perhaps there still would have been a short delay with resolving the issue with my plates but I had clearly asked the dealership if this was going to be a problem and they assured me that it wasn’t. Keeping my low number Firefighter plate was very important to me. So after my vehicle was registered, I called the dealership back and asked for a refund of the money that I had given them to send the runner to register my vehicle. I had to give my insurance agent the same amount of money to give the registry for fees and transfer of plates etc. I still have not received a refund to date. Needless to say I will NOT be back to their dealership ever again, to buy or have my van serviced. I want to emphasize that this issue had nothing to do with my Salesperson Robert Kempf. He has been nothing but professional and very kind to me. This has to do with upper management and how they deal with customer service. More

by NBPTFIRE14 Verified Customer Verified Customer

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