Robert Killmeyer | Page 6

I have been doing business with this dealership since they opened in Pittsburgh area and they have always been great. they opened in Pittsburgh area and they have always been great. More

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What i would say is that the service center team is super nice the service manager is not. In addition their cost is way overpriced and as an example they tell you filter needs changed and they already have nice the service manager is not. In addition their cost is way overpriced and as an example they tell you filter needs changed and they already have pulled out. They then charge you $50 dollars to put filters in and it takes 2 minutes. More

by RWATSON13 Verified Customer Verified Customer

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It was a great service. We had a trade in for a new Sienna. Transaction went very smooth and easy, will definitely be back in we ever in need for a new vehicle. We had a trade in for a new Sienna. Transaction went very smooth and easy, will definitely be back in we ever in need for a new vehicle. More

by SABRIK.M Verified Customer Verified Customer

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Called dealership regarding potential Service Bulletin issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! More

by pziegler7 Verified Customer Verified Customer

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On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. After waiting for about three hours, the service provider informed me I needed a new water pump and it would take three days. On Thursday November 2, 2023 I arrived to pick up the car and saw that the rear passenger side had a considerable amount of damage. On the multi-point inspection form for when the car arrives, there was no note of the damage. When I brought up the damage, Robert Killmeyer, Parts and Service Director, informed me that the car was towed there with the damage and that it was noted on the multi-point inspection form. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. I requested to see the security camera footage of when the car arrived; he informed me that the cameras at the dealership were not working. I then asked to speak to his supervisor and he informed me that he was the most senior person there. According to the towing company, they plan on sending video evidence, there was no damage when the car was picked up or dropped off. My car also has a camera, but all recordings from the moment the car was loaded onto the tow truck were erased and the camera was turned off. More

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Steve kept in communication throughout the process and completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! More

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They didn't give me the pa emissions exemption even though my car was way below the annual 5,000 miles/year limit. I called and left a message with the service manager and he didn't bother to call me though my car was way below the annual 5,000 miles/year limit. I called and left a message with the service manager and he didn't bother to call me back. More

by IDABEBOUT Verified Customer Verified Customer

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top notch from start to finish - answered all my questions and concerns - would highly recommend to friends and family questions and concerns - would highly recommend to friends and family More

by DCOLEPSU1 Verified Customer Verified Customer

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Very comfortable and nice Toyota RAV4 hybrid. Fuel economy is most important in this vehicle. Fuel economy is most important in this vehicle. More

by RANAPAILYJOHN Verified Customer Verified Customer

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The dealership is clean comfortable and offers refreshments while waiting. The staff is courteous and professional. Your survey asks me to rate individuals that I do not recall having any exposu refreshments while waiting. The staff is courteous and professional. Your survey asks me to rate individuals that I do not recall having any exposure to while being serviced. I rated them highly as all individuals I dealt with were as indicated. More

by EMENEELY1770 Verified Customer Verified Customer

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