Robert Killmeyer | Page 7

I met Danilo 2 years ago and he kept in touch and when I was ready contacted him for a car. Very knowledgeable and caring. Made this process easy. John, the finance gentleman, made the paperwork very easy. was ready contacted him for a car. Very knowledgeable and caring. Made this process easy. John, the finance gentleman, made the paperwork very easy. I appreciate this dealership and their awesome team members so much. AND, love this car. Thank you, thank you More

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The key fob low in the Toyota app still is not fixed! The Toyota brand center hasn’t been much help either! The Toyota brand center hasn’t been much help either! More

by PGHBILL527 Verified Customer Verified Customer

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Dealer was fair in pricing and negotiation. Sales transaction was smooth and efficient. Car delivered as promised. Sales transaction was smooth and efficient. Car delivered as promised. More

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Love these guys! They are a great team. Scott Masters is very professional and fun to work with. And thank you Jared Fleming for going the extra mile to get things as They are a great team. Scott Masters is very professional and fun to work with. And thank you Jared Fleming for going the extra mile to get things as good as they can be. If you're in the market for a Toyota, this is the place. More

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Service department second to none. From the time I set my appointment until the time I left the dealership. All around amazing experience. I won’t take my Tundra to anywhere else for s From the time I set my appointment until the time I left the dealership. All around amazing experience. I won’t take my Tundra to anywhere else for service! More

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Lisa accommodated my appointment at the last minute. Great service. I l appreciated the video from Josh. Great service. I l appreciated the video from Josh. More

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Very professional, courteous,customer oriented, willing to see things to the very end. Willing to take the time to hear the customers needs and ensure that they’re met. to see things to the very end. Willing to take the time to hear the customers needs and ensure that they’re met. More

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Nice people friendly, clean showroom customer's waiting room and restroom and a great tasting cup of coffee room and restroom and a great tasting cup of coffee More

by RDUCAR Verified Customer Verified Customer

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I will never go back to Ganley Toyota. The service department is awful. Nick Marshall the salesman is the only decent person there. The service department is awful. Nick Marshall the salesman is the only decent person there. More

by SUPACASE17 Verified Customer Verified Customer

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We purchased certified preowned tundra from here. the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certi the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certified preowned. We found this out from someone at ganley as well as corporate. We also purchased the platinum extended warranty.  8 months after purchase we had to replace the exhaust pipes as they were aftermarket and not covered ($414 which I now believe is owed to us & ill be waiting for a call).. why weren’t these replaced with oem parts? Then on Tuesday the tail lights stopped working (also aftermarket and not replaced but we didn’t know), truck wouldn’t go out of park several lights on the dash ect. Took it back to ganley to be told we couldn’t get a loaner which is covered under the warranty. We were told we couldn’t get a loaner because they weren’t positive it was warranty work. I also found out from an employee the loaners on site are there for any customer and Toyota can choose to give out at this discretion, if 55k plus 2 warranties doesn’t qualify you what does? Anyway after several back and forth calls and a call to corporate they replaced the tail lights. My husband went to pick up the truck and asked for his old lights and was told by Robert Killmeyer “ you cant have these lights I paid for them”.. uhm we bought the truck and the warranties? If you go get new tires and want the old ones they give them to you same with wheels ect. Rob proceeded to tell my husband “no one can confirm or deny these lights are yours”. My husband stated several people at Ganley knew what was going on and rob then said “ no one knows more than me” LOL. So at this point its more than just the tail lights it’s the point we both own Toyotas spent a good amount of money and are being treated poorly. My husband then had to go to the police to see if they considered this theft. (a report was filed) ONLY AFTER all of this did Robert call my husband and tell him he could come pick up his lights. Im waiting to see if anyone above him calls us about the above and the exhaust before I file a few corporate complaints. More

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