Robert Killmeyer | Page 7

On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. After waiting for about three hours, the service provider informed me I needed a new water pump and it would take three days. On Thursday November 2, 2023 I arrived to pick up the car and saw that the rear passenger side had a considerable amount of damage. On the multi-point inspection form for when the car arrives, there was no note of the damage. When I brought up the damage, Robert Killmeyer, Parts and Service Director, informed me that the car was towed there with the damage and that it was noted on the multi-point inspection form. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. I requested to see the security camera footage of when the car arrived; he informed me that the cameras at the dealership were not working. I then asked to speak to his supervisor and he informed me that he was the most senior person there. According to the towing company, they plan on sending video evidence, there was no damage when the car was picked up or dropped off. My car also has a camera, but all recordings from the moment the car was loaded onto the tow truck were erased and the camera was turned off. More

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Steve kept in communication throughout the process and completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! More

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They didn't give me the pa emissions exemption even though my car was way below the annual 5,000 miles/year limit. I called and left a message with the service manager and he didn't bother to call me though my car was way below the annual 5,000 miles/year limit. I called and left a message with the service manager and he didn't bother to call me back. More

by IDABEBOUT Verified Customer Verified Customer

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top notch from start to finish - answered all my questions and concerns - would highly recommend to friends and family questions and concerns - would highly recommend to friends and family More

by DCOLEPSU1 Verified Customer Verified Customer

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Very comfortable and nice Toyota RAV4 hybrid. Fuel economy is most important in this vehicle. Fuel economy is most important in this vehicle. More

by RANAPAILYJOHN Verified Customer Verified Customer

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The dealership is clean comfortable and offers refreshments while waiting. The staff is courteous and professional. Your survey asks me to rate individuals that I do not recall having any exposu refreshments while waiting. The staff is courteous and professional. Your survey asks me to rate individuals that I do not recall having any exposure to while being serviced. I rated them highly as all individuals I dealt with were as indicated. More

by EMENEELY1770 Verified Customer Verified Customer

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Overall I was very satisfied with my experience here. I got a fair deal on a very good vehicle I got a fair deal on a very good vehicle More

by JSKAL132 Verified Customer Verified Customer

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Best experience I've ever had with buying a vehicle. I just got my 3rd new truck in 6 years and this was by far my favorite dealership thank you to Slade, John, and Justin. Took good care of me and I lo I just got my 3rd new truck in 6 years and this was by far my favorite dealership thank you to Slade, John, and Justin. Took good care of me and I love the truck. They are still helping me out with questions at anytime More

by AUSTINHE2018 Verified Customer Verified Customer

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I met Danilo 2 years ago and he kept in touch and when I was ready contacted him for a car. Very knowledgeable and caring. Made this process easy. John, the finance gentleman, made the paperwork very easy. was ready contacted him for a car. Very knowledgeable and caring. Made this process easy. John, the finance gentleman, made the paperwork very easy. I appreciate this dealership and their awesome team members so much. AND, love this car. Thank you, thank you More

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The key fob low in the Toyota app still is not fixed! The Toyota brand center hasn’t been much help either! The Toyota brand center hasn’t been much help either! More

by PGHBILL527 Verified Customer Verified Customer

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