Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 50

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
507 Reviews

Dealership Experience

19 yrs, 6 mos

4.7

507 Reviews

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507 Reviews of Robert Krueger

February 07, 2020

Dealership Rating
Employee Rating

good service, as usual Rapid and friendly service. I have no complaints. Robert K. knows me by name. Quite impressive. I have been a customer at Boucher for many years. More

by robtlschwarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2020

Gordie Boucher Ford of Menomonee Falls responded

Rob, thank you for taking the time to leave this review! We are glad Robert is able to continuously take care of all your vehicle needs here at Boucher!

February 07, 2020

Dealership Rating
Employee Rating

excellent experience, multiple repairs Had a great experience at Boucher Forde dealership when having some warranty repairs. The service advisor Robert Krueger was very thorough and went ou More

by waynem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2020

Gordie Boucher Ford of Menomonee Falls responded

We are thrilled to hear Robert was thorough and able to go the extra mile for you during your service visit! We hope to see you again, Wayne!

January 31, 2020

Dealership Rating
Employee Rating

Great service. Friendly and respectful. Never have I had them add on services not needed. I needed all services completed on time as I had another appointment later in the day. My vehicle was done wel More

by WDANIELAK
Recommend Dealer
Yes
Feb 03, 2020

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to leave this awesome review!

January 30, 2020

Dealership Rating
Employee Rating

Fast, efficient and friendly. It was easy to get an appointment, the people I dealt with were very friendly, and as far as I can tell, all service performed is satisfactory! More

by MADROBEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I didn't get the other names, but they were the two women in service.

Feb 03, 2020

Gordie Boucher Ford of Menomonee Falls responded

We are glad you had a positive experience at our dealership!

January 30, 2020

Dealership Rating
Employee Rating

First hiccup at this dealership. I've bought 2 vehicles from Boucher and always had them serviced here without a problem. Yesterday I took my Escape in at 7:00AM and needed a shuttle More

by DALELAINE2627
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers , Emily Knope

Jan 30, 2020

Gordie Boucher Ford of Menomonee Falls responded

Dalelanie, we are very disappointed to hear about the situation you are describing. At your earliest convenience, please contact us at 262-255-9010 to discuss this matter further. We hope that you will give us another chance in the future.

January 30, 2020

Dealership Rating
Employee Rating

Horrible service department, my truck a 70k F150 platinum was filthy unwashed and muddy carpets zero common courtesy or respect. The service advisor was extremely disrespectful and only one thing to say “ we More

by JCIANCIOLO
Recommend Dealer
No

Other Employees Tagged: Mike Schulz

Feb 05, 2020

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear about the situation you have described. When you have the opportunity, please contact our Service Manager, Mike Schulz, at 262-255-9010. We hope that you will give us another chance in the future to make a better impression.

January 30, 2020

Dealership Rating
Employee Rating

Another good experience. Robert is always good to work with. Super convenient to just drop the vehicle off and pick it up later in the week. More

by DANIEL.EYRE
Recommend Dealer
Yes
Jan 30, 2020

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to leave this review, Daniel!

January 29, 2020

Dealership Rating
Employee Rating

Great! Always great survice! Get timely work done. great people to mdeal with , work always done on time! Sales force is akways friendky and there to serve y More

by COOKYMANBEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Pruski

Jan 30, 2020

Gordie Boucher Ford of Menomonee Falls responded

We set high expectations for ourselves so it's gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 29, 2020

Dealership Rating
Employee Rating

Robert was great explaining the process. However we requested explanation on why the testing was not covered under the powertrain warranty. It is not fixed More

by mike.doperalski
Recommend Dealer
Yes
Jan 30, 2020

Gordie Boucher Ford of Menomonee Falls responded

Mike, we would like to get this issue fixed to your satisfaction as soon as possible. Please contact us at 262-255-9010. We hope to hear from you soon!

January 26, 2020

Dealership Rating
Employee Rating

This time it worked out great . They did the work in one day and and washed the vehicle also gave me a ride home. The day i drop the vehicle off. More

by monaco71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mercedes Taft, Bri Vail

Jan 27, 2020

Gordie Boucher Ford of Menomonee Falls responded

We are glad to hear about our dealership going the extra mile for you!

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