Robert LaMarr | Page 44

Customer for Life! I purchased my first Lexus in 2005 from Lexus of Melbourne and truly have become a "Customer for Life" because of the interaction with the people who I purchased my first Lexus in 2005 from Lexus of Melbourne and truly have become a "Customer for Life" because of the interaction with the people who work at Lexus of Melbourne on a day-to-day basis. In a world which has exploded with technology it is refreshing to know I can (and have) picked up the phone to call and ask questions concerning my vehicle over this 11 year span of time. EVERY. SINGLE. PERSON. I have spoken to in this 11 year timeframe has been professional, courteous, and helpful in answering my questions and making sure I was pleased with the outcome of the conversation. Rob LaMarr, my sales consultant, went above and beyond when assisting me with the selection of my 2016 RX350. He met with me at the dealership repeatedly answering questions about the vehicles and locating the specific vehicle I ultimately purchased. He stayed in contact with me alerting me as to when I could preview the new color selections of the vehicles as they began to arrive at the dealership. We went on test drives during which he demonstrated features of the RX. More importantly, he stayed on top of the delivery status of my vehicle during the transition time of dealership deliveries, which were out of his control, as we waited for the RX to reach port in Jacksonville and ultimately received by Lexus of Melbourne. He faithfully checked on the status and called with updates keeping us informed all along the way. What delineates Rob as a consummate professional is his ongoing level of communication. He has called several times since the purchase of the vehicle checking to be sure I was happy with the delivery and offering to assist with answering any questions I might have concerning the myriad of features on the RX. I also want to mention Mikel Retz (Service Consultant) and Donny Panasis (Sales Manager). I have spoken to Mikel Retz many times over the past 11 years during routine maintenance for my Lexus ES330. When he discovered I was in the dealership purchasing a new vehicle he went out of his way to stop by and touch base with me. We had a lovely personable conversation further cementing the idea that "people" come first at this dealership. It also speaks volumes knowing the employees at Lexus of Melbourne have longevity of service with the Lexus of Melbourne management. I had the opportunity to meet with Donny Panasis (Sales Manager) during the financing of the vehicle. I anticipate this young man will go far in his career based on his skill set/knowledge base of the ins-and-outs of completing the necessary documents to close the deal. The day we took delivery of the RX the dealership had an inordinate amount of customers purchasing vehicles. Donny literally spent hours of uninterrupted time moving seamlessly from one set of customers to the next. I know he never even slowed down for a lunch break while we were present! His pleasant demeanor and ability to connect with customers along with his knowledge base will take him far in the coming years. I also want to mention T.R. Page, owner of the dealership. Clearly, I think "the boss" deserves a "pat on the back" for the marketing message he sends out to the public. I truly have become a "Customer for Life" because all of the employees of this dealership go above and beyond to make a personal connection with the customers coming through their doors each and every day. It means a lot to have caring people interacting with customers on a day-to-day basis. Thank you Lexus of Melbourne!! More

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Best in Brevard County, Florida Our family has been purchasing our cars from Rob LaMar for over 20 years.The wonderful thing about Rob is if you don't see what you want on the show r Our family has been purchasing our cars from Rob LaMar for over 20 years.The wonderful thing about Rob is if you don't see what you want on the show room floor or on the lot he will search for you until he finds it. He won't constantly call you to come in and look at a car that wasn't the exact kind you want. He won't call you UNTIL he finds the exact car you want. He's honest, trustworthy, caring and absolutely wonderful to deal with. I've never met anyone like him. More

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Very professional and friendly The deal was fair, the attention to detail was appreciated and everyone was cordial and friendly and easy to do business with. I would not hesitate t The deal was fair, the attention to detail was appreciated and everyone was cordial and friendly and easy to do business with. I would not hesitate to recommend this dealership. More

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Love Lexus of Melbourne! The service at Lexus of Melbourne never ceases to amaze me. From the moment we walk in and are greeted by name, to the personalized care that we recei The service at Lexus of Melbourne never ceases to amaze me. From the moment we walk in and are greeted by name, to the personalized care that we received from John when our car needs service, to Rob helping me research my next Lexus to finally TR who welcomes us on each visit. I will never go anywhere else for my vehicle. And.... they support Little League! More

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new lease My lease was just about up and I was ready to check out the new 2016s. Got to drive a couple of cars made my decision and left with the car and paymen My lease was just about up and I was ready to check out the new 2016s. Got to drive a couple of cars made my decision and left with the car and payments I wanted. Very quick. Had a great experience. More

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very good will buy my net car here. I had a 2115 RX 350 F Sport liked it very much so was glad to buy a 2016. The 2016 is really niceLike my new color black. I had a 2115 RX 350 F Sport liked it very much so was glad to buy a 2016. The 2016 is really niceLike my new color black. More

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Excellent Sales, Service and Customer Care We are long term Lexus customers. Recently purchased a 2016 ES300H trading in our 2013 ES. Rob LaMarr, our Sales Consultant, was fair, honest and ne We are long term Lexus customers. Recently purchased a 2016 ES300H trading in our 2013 ES. Rob LaMarr, our Sales Consultant, was fair, honest and negotiated a good deal. Over the past many years and cars we have never been disappointed with Lexus of Melbourne. Jamie, our Service Consultant, and all of the service department staff take personal care of my wife and I. The excellent sales, service and customer care folks at your dealership make sure we will not leave the Lexus family. More

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Staying with the Lexus of Melbourne Family I loved my old RX330 and always said I would get another RX when the time came. However, I wanted to do my homework and looked at several other "simil I loved my old RX330 and always said I would get another RX when the time came. However, I wanted to do my homework and looked at several other "similar" vehicles before taking the trip to Lexus of Melbourne. Once I got into the new RX, I knew my search was complete. I appreciate the fantastic service your team provided while we were looking for a new car. During our visit, we had the pleasure of working with Robert Lamarr. Robert showed us several RX's and walked us through the purchase options and process. We picked up our gorgeous new RX350 this past Sunday and I know we made the right decision with staying with Lexus and the Lexus of Melbourne team. Thank you. More

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A total joy of dealing with gentleman I have been buying cars for now 30 years from Mercedes to volkswagen. I friend that was at another dealership called ahead to Kacey Kerrigan the manag I have been buying cars for now 30 years from Mercedes to volkswagen. I friend that was at another dealership called ahead to Kacey Kerrigan the manager. When I arrived I was treated with friendship and was introduced to my salesman Rob Lamarr. I test drove 4 different automobiles. I chose the one I wanted and got an incredible deal from the dealership. I had to wait 4 weeks for the car to arrive into the port. I was kept informed by Kacey and Bob on a weekly basis. I met the owner of the dealership and he and I spent some time speaking about the dealership and the gentleman and ladies that work there. He thought I was going to complain but was so happy to hear how I was treated with kindness and honesty. I was shown the invoice of the vehicle and there was none of the usual back and forth nonsense. I would recommmend this dealership to anyone and to meet TR Page the owner, Kacey Kerrigan, and Robert Lamarr the salesman. I great dealership with great people More

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Wonderful Car Buying Experience We traded in and purchased a new vehicle from Rob LaMarr this weekend. We are longtime customers of Rob's and have always had nothing but the best se We traded in and purchased a new vehicle from Rob LaMarr this weekend. We are longtime customers of Rob's and have always had nothing but the best service from him. Our buying experience with Rob and his team (with Kasey Carrigan and Rene Echevarria) this past weekend was exceptional. We highly recommend Rob for any of your car buying needs! More

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