Robert Ladaga | Page 6

Great service Always when I go to Subaru of Pembroke Pines the service that I and my cars, Forester and Outback, receive is excellent, thank you to all Service Depa Always when I go to Subaru of Pembroke Pines the service that I and my cars, Forester and Outback, receive is excellent, thank you to all Service Department Workers and to all people in the dealership. Thanks Subaru of Pembroke Pines. #SubaruAmbassador More

by juliovlbn Verified Customer Verified Customer

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Very customer friendly sales and financing staff Our salesperson was very very helpful with showing the vehicles we were interested in and gave us time to look and test drive the various vehicles. T Our salesperson was very very helpful with showing the vehicles we were interested in and gave us time to look and test drive the various vehicles. The finance department was very good and worked with us to get financing. More

by Blue Beast Verified Customer Verified Customer

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Jaime Garcia Best Service Advisor Today I had my Subaru serviced at Subaru Pembroke Pines. What made this a very easy and simple process was Advisor Jaime Garcia. As regularly, custom Today I had my Subaru serviced at Subaru Pembroke Pines. What made this a very easy and simple process was Advisor Jaime Garcia. As regularly, customer, I knew in advance what was needed to be done to my vehicle. Mr. Garcia does a great job communicating with the customer, as to what my vehicle service is due. In addition, I had a coupon to get my vehicle detailed, which meant it be in service all day long. As busy as it was for a Monday Mr. Garcia, found a loaner vehicle for me, knowing I travel across from Palm Beach to Miami for work. The entire process took less then 30 minutes of my time from when I got there until I left. Mr. Garcia called me today at approximately 5:45pm, and said the vehicle was done, and detailed and looked great. He told me I could come tonight, or in the morning whatever was easier for me. The fact this morning Mr. Garcia went out of his way to find me a loaner, I decided to bring the vehicle back so it would be available in the morning for another customer. When I returned to the dealer at 6:10 pm, Mr. Garcia was still there and took time to go over the service done and check me out when I knew it was time for him to go home. This is what I call “Outstanding Customer Service” from a true professional. I also have a Lexus which I service next door and receive excellent service. But I have to say Mr. Garcia does his job far above any service advisor I’ve used in any dealer in Miami or Broward. More

by redrum3150 Verified Customer Verified Customer

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Did not get car back when promised I went in for basic servicing at 10:00 a.m. and was told that I needed to have the brake lines flushed. I told him I had a lot to do and that I was l I went in for basic servicing at 10:00 a.m. and was told that I needed to have the brake lines flushed. I told him I had a lot to do and that I was leaving the next day, and he told me that I'd have the car back by around noon. It wasn't ready until 1:30, and he told me it was ready and washed, but when I went out to pick it up after paying, they still were washing it. He was very nice when we met, and didn't charge me for the basic service appointment, since my warranty had just expired, but I would have appreciated it if he had told me how long it would actually take. More

by LGILBERT7 Verified Customer Verified Customer

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Waited too long Went in for a routine service that was basically just an oil change and waited 3 hours. Car wasn’t ready when promised it did get washed, which was n Went in for a routine service that was basically just an oil change and waited 3 hours. Car wasn’t ready when promised it did get washed, which was nice. More

by Westin37 Verified Customer Verified Customer

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Service department Great service department my service advisor Joe Salerno is the best my outback needed it’s 30000 mile service and a new ignition coil my car was read Great service department my service advisor Joe Salerno is the best my outback needed it’s 30000 mile service and a new ignition coil my car was ready when promised Great Job Joe More

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Prompt Service They were friendly accommodating and quick about my service. I don't reccomend making the appointment online because when I showed up they didnt have They were friendly accommodating and quick about my service. I don't reccomend making the appointment online because when I showed up they didnt have my name but i showed them my confirmation email and they were still able to see me. Also they aren't open on Sunday even though it says they are. My only complaint was I was told my car would be washed and when I got it back it didnt seem like it was washed, just vacuumed. Not that big of a deal though. More

by Shelly Verified Customer Verified Customer

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Excellent Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was return Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was returned nice and clean More

by FARMER0428 Verified Customer Verified Customer

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Why it’s takes so long? Why oil change need to take more then 3 hours? Every time it’s the same, you guys think we have nothing to do? The weekends it’s very busy other days Why oil change need to take more then 3 hours? Every time it’s the same, you guys think we have nothing to do? The weekends it’s very busy other days I’m loosing money missing work hours. I made appointment for 8 am what’s the point if you wait anyway. More

by danandorit Verified Customer Verified Customer

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Waste of time/ Lack of Caring Empooyees I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done to my car. The person assisting me was eating lunch before I had to directly ask them what was the situation with my car, immediately said the Brembo Breaks squeaking was normal. It seemed he wanted to get me out as soon as possible, which truly disgusted me as I am in customer service as well. I went to the amazing and my new dealership in Bird Road. They serviced my car and within 20 minutes told me the discs were warped, pads were worn overly quickly, and even noticed a clutch issues I didn’t! Pembroke Pines is the peak of a disappointing dealership that seems to only care about the sell, not the customer experience. I never write negative surveys but I felt like this should’ve been an exception. More

by Rafael Alejandro Valenzuela Verified Customer Verified Customer

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