Robert Ladaga | Page 5

Appointment was kept timely. The staff were polite, friendly, and helpful. Identified problem and ordered required part. Waiting area is comfortable and clean. Enjoyed the coffee. friendly, and helpful. Identified problem and ordered required part. Waiting area is comfortable and clean. Enjoyed the coffee. More

by ccott Verified Customer Verified Customer

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Robert Ladaga is the man Robert was incredibly helpful during the trade-in process prior to the purchase of my new Subaru. He was extremely accommodating and patient with me t Robert was incredibly helpful during the trade-in process prior to the purchase of my new Subaru. He was extremely accommodating and patient with me through the whole process. He made the experience very easy and stress-free. More

by mfriesen9690 Verified Customer Verified Customer

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Staff was friendly and helpful however after getting my tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it had almost made me wreck on the highway it took the receptionist multiple calls before she got me on the line with a maintenance manager. The explanation I received when I got the car back and they looked at it was that “something was lose but they tightened it”. I wasn’t looking for a grand apology but I would have appreciated a little more care and concern after almost wrecking going down the highway 5 minutes after they finished working on my vehicle. On the plus side one of their managers did take the vehicle on the high way and test it before I got back on the road. Jaime, the service manager who worked with me most of the day, was very helpful through everything but through no fault of his own he was in a meeting and unavailable when I had the issue with the tire. Bottom line is you expect a higher level of service when you get work done at a certified dealer and that was not the case for me with this dealership. More

by DDGOFF83 Verified Customer Verified Customer

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Service was quick and done in a timely manner joe Salerno and Brian cone are the best in the service department. Would definitely come again. and Brian cone are the best in the service department. Would definitely come again. More

by JAYSENTU Verified Customer Verified Customer

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Quick and painless This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reas This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reasonable wait time after check in to speak with service advisors. They are also sure to have fresh coffee and snacks for those in the waiting room. Service updates where given via text which I loved! Immediate responses helped me keep in touch with out physically being at the dealer. Job well done! More

by saldana3117 Verified Customer Verified Customer

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EXTRAORDINARY SERVICE!!! I would definitely recommend Subaru of Pembroke Pines. Audwin is always helpful and has been there for me since my first Subaru. Everytime I come for I would definitely recommend Subaru of Pembroke Pines. Audwin is always helpful and has been there for me since my first Subaru. Everytime I come for service, He takes care of me More

by alovinsky0 Verified Customer Verified Customer

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Nail in tire Service rep very nice. I did not have an appointment so I did wait about 2 hrs, before someone told me it was in fact a nail that could not be patche Service rep very nice. I did not have an appointment so I did wait about 2 hrs, before someone told me it was in fact a nail that could not be patched , it would require a new tire. It then took an additional 1.5 hrs to install. The waiting room as well as show room was so cold. All customers waiting commented how uncomfortable the temperature was. More

by CHUFF2 Verified Customer Verified Customer

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Great service Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Th Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Thank you! More

by kattygomez40 Verified Customer Verified Customer

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Joe is a class act Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. More

by Yeli511 Verified Customer Verified Customer

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Not professional 2:40 hours for oil change, I came with issue that wasn’t solved, they missed communicate time, plans. Complete frustrating waste of time. Was consider 2:40 hours for oil change, I came with issue that wasn’t solved, they missed communicate time, plans. Complete frustrating waste of time. Was considering upgrading my car, never from this place. More

by OBEILIS Verified Customer Verified Customer

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