Robert Lalli
Robert Lalli at Mercedes-Benz of Paramus

Robert Lalli

Warranty Administrator

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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4.6
36 Reviews
4.6

36 Reviews

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36 Reviews of Robert Lalli

October 16, 2025

Dealership Rating
Employee Rating

Teresa was very helpful and informative about the process. She went out of her way to help with an unrelated issue to servicing. More

by umair.b.siddique
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

October 16, 2025

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Excellent service. Quick. Professional called in the morning and my tire was replaced within an hour. Good communication More

by Anscotto
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

October 12, 2025

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Knowledgeable and experienced staff. The staff is very attentive and helpful from the beginning to the end. More

by Luciecamporeale
Service Price Transparency
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Recommend Dealer
Yes

October 11, 2025

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They were incredible to deal with took care of everything the same thing very satisfying More

by ernie.aponte
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

October 11, 2025

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Excellent car service - they kept me up to date on everything that was happening and made the entire process super easy. More

by sk1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

October 04, 2025

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Service department and my advisor were very transparent with the proposed repairs and took the time to go over all options and costs. All service repairs were completed perfectly and my car is driving grea More

by jp5399
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

Oct 08, 2025

Mercedes-Benz of Paramus responded

Thank you for your review! We’re glad to hear that our service team provided clear guidance and that your repairs were completed perfectly. Enjoy driving your car, and we appreciate your trust in us!

October 04, 2025

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Efficient and detailed car inspection. Makes efforts to communicate with the customer on a timely basis. Polite and accommodating. More

by wwchoy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

Oct 08, 2025

Mercedes-Benz of Paramus responded

Thank you for your feedback! We’re glad to hear that our team provided a thorough and efficient inspection while keeping you informed. We appreciate your kind words and support!

October 03, 2025

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Absolutely delightful stuff and knowledgeable technicians. Never wait and always pleasant atmosphere. Highly recommend to have service done there. More

by Derek
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour , Tamar

Oct 08, 2025

Mercedes-Benz of Paramus responded

Thank you for your kind words! We’re so glad to hear that our team and technicians made your service experience smooth and enjoyable. We truly appreciate your recommendation!

September 28, 2025

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Employee Rating

Helpful staff, clean and comfortable waiting area. Service took slightly longer than estimated. Friendly service at the cafe. Would prefer more complimentary refreshments while waiting, not just water More

by Brufef
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

Sep 29, 2025

Mercedes-Benz of Paramus responded

Thank you for your feedback! We’re glad to hear our staff was helpful and that you enjoyed the comfort of our waiting area along with the café service. We also appreciate your suggestions about refreshments and the timing of service, and we’ll share them with our team as we continue to improve.

September 27, 2025

Dealership Rating
Employee Rating

The Mercedes staff member who was in charge of me kindly explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very More

by Hyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

Sep 28, 2025

Mercedes-Benz of Paramus responded

Thank you for your feedback! We’re glad our team kept you updated and provided excellent repair service.

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